Tree reviews in Rochester, New York

Called him mid afternoon on a Friday and he was out the next day. Very fair price. He showed up with a remote controlled stump grinder that took care of one 32" diameter stump and one 28" diameter stump in about 10 min. Overall great service. Highly recommend.

I called on Wednesday or Thursday, and Ernie was at my house with his equipment on Saturday morning. He removed 2 stumps from our yard. Great service. Great work. Reasonable price too!
I recommend Stump & Grind!

Fast and did the entire stump even well below grade. Really good price!

Great job, fast turn around and fair price. 100% recommend!

I highly recommend this contractor. He was professional, proficient, careful, and affordable.
His remotely controlled equipment has tractor-like tires and won't damage reasonably firm soil.
If you're thinking of getting any number of stumps (two in my case) ground, just do it. It is way quicker and more affordable than you can imagine. But, get this guy! You won't regret it.

Ernie has ground stumps for us more than once now. Each time, he is communicative, professional, and does a fantastic job! We’re very happy with his work.

Ground up several stumps. Did a great job. Cheaper and faster than other companies in the area. 100% recommend.

100% would hire again! Awesome guy, very professional, did the job quickly and well. He had to maneuver his machine into my backyard and did a great job. Also very affordable!

As others have said in their one star ratings. Birchcrest Tree Service under contract with RGE came to our neighborhood on a maintenance trimming for the powerlines which I realize is a necessary thing. The problem I have is the fact I was home all day and I even gave the 8 or so crew bottles of Poland Springs water. The problem is that not one of them came to my door to announce their intentions on what they were going to do to my property. What they did without consulting me or asking permission was that with their metal boot spikes climbed my beautiful Red Oak tree that I planted as a twig and was about 30 yrs old...These metal spikes which give the climber anchor points in the tree by piercing the bark and foothold into the cambium layer. underneath the bark breech the outer protection of the bark. These spikes can carry bacteria or fungus from other trees they have climbed that day or previous days and now infect my tree....Which is exactly what happened. Now my beautiful Red Oak no longer sprouts leaves or drops acorns. Now it is acompletely standing dead tree that there is no fix other than cutting it down. Soon after they did the trimmings I called their office to inquire and complain and a female office manager, who was not really polite said she would have a supervisor call me back, who never did. The crazy thing is the climber cut limbs off of my tree that the tips were 10 feet away from any wires and wouldn't be a threat in the next 10 or 15 yrs..Now I have to pay probably $1000 to $1500 to have this tree cut down, but I'd rather do that than have Birchcrest cut it down for free..If I could give them a minus 10 I would

Both crews did a great job with the work done, and the cleanup. I talked briefly with the guys, they were all friendly and polite. I would recommend Birchcrest to anyone, who needs tree work. The employees are competent and knowledgeable. Job well done.

We have used Birchcrest for our landscaping , tree removal, planting new trees, and spraying some trees with insecticide. They’ve done a wonderful job with tree removal. They might be alittle more expensive than other places. They planted 2 Japanese maples on the south side of our property - neither of them lived. They didn’t charge for the replacement. We paid quite a bit for them to remove landscaping in the front of the house (east-facing). Only 2 of the plants they planted lived. They also removed pines on the south side of the house and planted different bushes. Some of those didn’t make it either. 1 bush and 4 ground bushes. We had to buy more low bushes plus many plants for the front of the house where they worked on our landscaping. We haven’t had the best of luck with landscaping plants. We paid a lot to Birchcrest for the landscaping and Japanese maple and ended up having to pay more to replace all the plants, etc. that died. But, I was more than pleased with all the trees they’ve had to remove.

I have used Birchcrest Tree and Landscape several times in the past. This time I needed to have several branches in 2 trees removed. The 3 employs took the time to explain what was the best for the tree. After the trees were treated all the cut scrap was completely removed. As in the past if I have tree problems there're the one I'll go to.

AVOID IF YOU CAN!

RGE contracted this company to 'Prune' around our power lines. I was alerted to their presence trampling my gardens in the backyard when I attempted to let my dogs out. The crewman had said he'd just jumped the 6 foot fence and didn't know anyone was home. He of course made no attempt to come and knock on the front door, or the back he was busy trespassing into find out. I unlocked the gate for him and his team so they could more easily come and go getting all the branches out and the foremen assured me they'd just be pruning back the branches that came within 15' of the lines. I went back inside to continue working and then noticed out the windows that they had no idea what 15' was. The trunk of my tree is 15' from the fence and grows away from the fence line. The power pole is another 6' on the other side of the fence so these branches were trimmed 20+' regardless of their height, growing direction, or proximity to the lines themselves. Some of them needed to be cut back sure, maybe even outright removed, but cutting every single branch on one side of a tree all the way back to the trunk? That's just lazy and poor workmanship.

I came back outside as they were finishing up my first tree. They had decided distance from the lines didn’t matter, and basically took off every branch at the trunk even remotely growing towards the fence. Branches that were well past 15’ and growing perpendicular were gone. Shade over my shed and gardens gone. Mature branches that grew 10' below the lines and were drooping presenting no danger of ever interfering with lines under the heaviest of winds were gone. My tree now looks like someone took an arbitrary line and removed everything on one side of it. Before pic is last one.

The gardens, plants, and shrubs that were not stepped on or had branches dropped 20+ feet onto them will likely still die as any shade on that side of the yard is now completely gone. My wife and I spoke to the workers and foreman and received rude rebuffs from the crew while the foreman was a bit more understanding. He apologized and said that yes it’s a poorly done job, and that they clearly took too much, but chalked it up to some guys being better on the saw than others. Thanks for giving me your B squad after I'd already come out and spoke with you for jumping my fence and breaking into my yard. I was thankfully able to convince him to leave the second tree for another day when he can bring his best team and do the job properly.

Their contract, with RGE, was to trim and prune branches that could endanger the lines. That's fine, expected, and appreciated. Instead they simply hacked everything back to the trunk of the tree because it was easier, quicker, and it wasn't their property to worry about. You'd expect a little bit more from a team headed by an arborist "with two degrees" to know a little better about pruning.

The tree looks awful, the workers were unprofessional and rude. Anyone reading this should strongly consider someone else if you need tree services in the future. We will be lodging a complaint with RGE as well, and we fully expect someone to compensate us for all the plants and gardens they ruined. God I cannot imagine how much worse it'd be had I not been in my home office.

They were here on the hottest day of the year so far and were quick, professional, careful to not cause any collateral damage. Everyone we dealt with was great and we had some big guys to take down

Drew came out to give an estimate for leveling out an area where our sewer line was just installed in the front yard. He was very thorough and friendly. After many calls went out for estimates, he was the only one that called back and came out, so Birchcrest got the job. Drew and Josh came out on the hottest day of the summer, 104 degrees heat index, did a fantastic job of removing rocks, leveling it out and raking in topsoil, plus seeding in a little over 2 hours! And fixed where the Bobcat made tracks in the lawn! Awesome going above and beyond guys, thank you! Now go swimming!

Wow!! what a company!! From the estimator Nathan, to office clerk Peggy just the best!! The 4 men that came to take down 5 huge trees around wires plus trim another one were outstanding!!!!! What a team! These guys worked hard together, got the job done in excellence including the cleanup. The Bucket man was amazing around the wires!! Highly recommend Birchcrest , the best company i have ever dealt with!!!!

Larry Becker
Debbie Becker

The gentlemen were on time, polite, courteous, and cleaned up behind themselves. It was a pleasure to have them on the property.

Treatment for ash borer very successful. Have been using Birchcrest services for many years. They are keeping our tree alive.

Highly recommend Birchcrest for any of your lawn tree needs! Fair prices, EXCELLENT CUSTOMER SERVICE! We had an extra large pine tree by our wires in back yard. They took the tree down with extreme care. The guys were totally amazing, friendly and professional. When they left you would have even known they were there! Clean up was perfect! Thank you Birchcrest!!!

My lawn was in need of professional assistance to rid it of weeds and other invasive plants. The treatments from Birchcrest have made serious strides in bringing it back to health. I will continue to work with them in the future.

ZERO stars but I had to do at leastone to post this review.
RG&E hires this company to "trim" trees from wires. These people dont know what they are doing and if they do, they clearly dont care. They come thru and completely butcher people's trees, shrubs, and lawns and leave the pieces behind for the homeowners to take care of. The orchard behind my mom's house, once lush and green, was completely destroyed and looks absolutely awful now. She actually had to call them to come back and remove the debris otherwise she would have had to take it to the curb like her neighbors. I had a young tree in my yard they completely cut down to "clear the wires" and now the corner of my yard is all open. They are horrible at what they do and they dont care as long as the job gets done. Pretty sad this is how they treat nature and disrespect the lawns we all work so hard to maintain. Now things are totally wrecked and all we can do is wait for everything to grow back.
RG&E should have contracted with JM Tree Service... they are very knowledgeable and care for people and trees like they are their own and have so much respect for the homeowners and trees they work on.