HVAC reviews in East Bend, North Carolina

Jason is wonderful! Always helpful, knowledgeable and honest. He's helped me so much with my house.. lots more to go!

Great experience with Robert and they are always willing to help out.

Very professional, Rob explained it pretty easy and sample relocating lines back on! Definitely recommend them 👍🏼

Called with a problem with my AC. Came same day and took care of the problem.....Highly recommend

They came out and replaced my H.V.A.C unit, ductwork and air handler. The best move I ever made calling them. Came out and gave me a free and fair estimate. One day job was finished promptly and professionally. If I ever need anything else Carolina Affordable HVAC will be my only call.

I found Robert and his company on Facebook and messaged him on Facebook messenger and it was a great experience for me and my family to have them come out to our home cause our ac unit was on its last leg from what we were told, we were told we needed a new unit and he asked me to send pics to him and describe what’s was going on with our unit and I told him that it was freezing up inside and out and then he asked me to send pics of the unit stickers to tell him what the info was on my unit the. He checked the info and told me that it was still under warranty and the next day he came out and replaced the parts and added Freon and didn’t charge me a arm and a leg and it ran good for a couple of days and frooze back up on us and it got hotter outside and even hotter inside. So he ended up coming out serveral more times to help us find the problem cause it kept freezing up on us again and again so the last time he came out we were going to cut holes in our drywall and before they got here I cleared out in my little building that we use for storage and where our electric panel is and hot water heater is and I took off the drywall to expose the copper tubing that was coming down thru the walls to my unit outside. So when they arrived they cut the protective cover off the copper tubing then they found oil on that part of the tubing and then cut one more spot of drywall out and as it came down from and turned down to go down the wall this is what we found look at the picture down below and this was how wade jurney installed it or whom ever put it in my new house our unit was not even 6yrs old. And I just wanted to let people know and write this review that you wouldn’t be doing wrong about contacting Robert and his Company I 100% recommend him & you wouldn’t be sorry that you did contact him and his company! And one last thing Thank you again Robert for everything you done for me and my family!

I Called because We woke up and didn’t have any AC. With two kids in the middle of summer this wasn’t good. Our house got up to 84 degrees we were miserable. I called that Saturday morning and he responded quickly to see what the problem was that I was having. He came out the same day which was so great! He came out fixed the problem within minutes. He called back the next day just to check and see how it was going. I truly appreciate his customer service and business. I will not call anyone else. I highly recommend Carolina Affordable Heating and Air!!! Thank you!!!

A year ago I wanted to install a new heat / air unit a family members home. I talk with several companies. Really wasn't impressed with any of them plus prices were quite high, some were ridiculous. My daughter told me to call Richard at Carolina Affordable. I called and he came out very shortly. He looked over the old unit. He said that it wasn't real efficient but did not push in anyway. He then said the unit was turned the wrong way and he would fix that. I ask for a quote and what he gave me was less than the others. He did everything that he said and a little more with a new vent cover. He is getting ready to replace my gas furnace and I am sure he will do what needs to be done. These folks are really good and fair, check them when you need something!!

Paul Holland

K&V is great! My air conditioning wasn’t working and they came out same day, Mike had the problem fixed within 20 minutes at a reasonable price.

They were knowledgeable and concerned about me and my problem and offered the best solution possible

Thanks Cody! Cody always does a great job! Great people at KV and the system they installed in our new home is fantastic.

I am so thankful that K and V could come out within a few hours of my call to them this morning. Trevor was very helpful. He diagnosed the problem and had my unit up and running quickly.

Had a very cordial and professional service call today by tech. Lee. He is knowledgable and thorough and explained every step of his work. We will most assuredly obtain a service agreement and look forward to years of assistance by K&V.

WORST COMPANY... Beware of getting serviced from K&V as they came to my house multiple times for me to be told something different by each technician and my HVAC has not been working since I moved to this new home. I have been paying over $500 and $600 in energy bills which is insane and the only relief we have been able to rely on is space heaters and a miniature cooling unit. The last technician who came twice said he may or may not have found the issue, put freon in my unit, and scheduled to come back to tell me my indoor unit was shot and I could either just fix that which may or may not fix the entire problem, or buy a completely new unit. He asked to add more freon which would have just leaked out again and wasted more of my money to which I declined. He also stated he would call me with a quote since I decided to replace the whole unit and I never heard back until 6 days later. I even called over the weekend to the emergency line and was told an emergency tech would reach out and that never happened either. Needless to say my unit was once again not functioning during all that time so we called a local person who was fantastic and $3,000 cheaper. Good luck getting that last bill covered K&V because yall cost me in trust, time, stress, and patience. I will never need nor reach out to you again, even if you are the only company around and we are suffering the weather. .

Service was timely and professional . All my questions were answered with professional manner .

Lee was very respectful and knew right away what was wrong and fixed it in great time.

DO NOT HIRE. This is your sign!!!

My most recent experience was frustrating and unnecessarily costly. K&V will not own a mistake. Will never use them again.

I’m disappointed that K&V’s initial misdiagnosis resulted in a bill over $1000 from unnecessary freon costs and a three-day displacement for my family. A more accurate diagnosis upfront would have significantly reduced both my family’s stress and expenses.
Details:
- On 7/7, my A/C began blowing warm air and I called K&V as usual.
- On 7/8, after 90 minutes, the tech determined the unit was low on freon, and there must be a small leak in the freon line. I was told to run the unit until the house cooled.
- 7/9, 7am. The system was blowing hot again. I called K&V who said they would send someone out to take another look.
- On 7/10, under the same conditions as 7/8, a second tech, who was incredible, arrived. After 5 minutes, Lee identified the leak which he then confirmed after a grand total of 25 min. My Freon regulator needed replacing. I was strongly advised NOT to run the unit.
Consequently, because we could not run the A/C in the heat of July, we had to vacate our home for three days (with a 10-month old and toddler).
Due to the initial misdiagnosis we needed 8 pounds of freon; something that could’ve been avoided had the second tech come first.
I understand that freon is expensive, but it doesn't feel right in my mind that I shoulder the retail price for the freon when all I did was follow instructions from the PROFESSIONALS. I feel very taken advantage of. K&V declined my suggestion to charge me freon at a wholesale price. They did apply a courtesy discount, probably hoping I would go away. The result? My final bill was well over $1,000.

Homeowners beware. One missed diagnosis will cost more than money. And K&V will not own a mistake nor will they make it right.

Cody is professional, polite and very knowledgeable. He is doing a great job taking care of the problem I have regarding my heating/ air unit. I highly recommend him and this company.

I enjoyed having a capable, professional, clean and polite worker come to my house. I have experienced that dirty, sloppy, person showing up that I really was not sure I even wanted them to walk through my door. You too, probably have had that experience and know that person coming in with their shirt untucked, dirt or dust all over their clothes. That type of worker makes a very negative impression and makes you very nervous as to if they even know what needs to be done. Lee was my HVAC pro that showed up, worked quickly, efficiently and was out of here without too much interruption to my day. I liked how he asked on arrival, "have you had any problems or concerns with your system since my last visit?" He listened, and worked to make the system perform the way I was hoping it could. One suggestion for any service company, I do appreciate a service worker who shows up wearing a name badge with a photo ID on it. Now a days, one can not be too cautious.

Darrell was great! Very knowledgeable and professional. Timely and excellent communication!

Service Tech Lee performed a fall check up on my HVAC UNIT. All was in good working except for the capacitor. Lee replaced the capacitor and all is working great! K & V Heating & Air Conditioning is an excellent, extremely satisfactory company, with very competent Technicians and Office Staff!