Shed Builder reviews in Morrisville, North Carolina

We had a good experience with Tuff Shed designing and building our garage that will be used as an art studio. Any issue that arose was dealt with. There were some delays but that's not necessarily anyone's fault. Overall we are glad we chose tuff shed as it was the most affordable solution. We also went directly to the building in Morrisville, NC to customize a design and worked with Nick who really made the entire process simple and straightforward.

I recently had Tuff Shed install a 12x16 Premier series barn style shed in my back yard (yes it is red). Warning - this review is on the long side, so if your just interested in ratings stop here. If you do read on, hopefully it will help provide you some usable information In your decision and build process.

I had visited a number of shed places around the Triangle area and Oxford, and did some google searches and visited the Fall Home and Garden show. In general there were 3 options: deliver a completely pre-built shed (max 12’ height due to transportation highway restrictions), stick build it on site, or build the components off site and assemble it on site. Since I wanted a barn-style shed at least 13’ tall, I eliminated the completely pre-built shed companies.

The next decision was on choice of materials for the shed. I really liked the LP wood products, such as the ProStruct Smart Finish flooring and Silvertech Heat barrier roof and wall sheeting. This limited the choice to a few builders.

One builder in Garner had really great reviews across the board and built a really nice shed. The Tuff Shed reviews I read were mostly unfavorable, particularly for communication and service. As far as I could tell, the main remaining differences were in the build materials. The Garner builder used treated wood joists on 12” centers on skids and 5/8” flooring, and the Tuff Shed folks for the series I bought used galvanized joists on 24” centers on blocks as needed and 3/4” flooring. The Tuff Shed folks had steel framed doors and their shed had a really nice locking mechanism with heavier duty hardware. In the decision process I gave the service and quality reviews edge to the Garner builder and the edge to the Tuff Shed builder on the joists and door materials

When I first visited Tuff Shed in the early fall, I met the sales guy who said it was his last day there, and he acknowledged that there were previous problems with the management there and I detected that maybe there was a culture issue also, but new management was coming in. I waited about a month and then re-visited the new sales person, Garrett, who said that he and the new manager were there. I told him what I was after, and my concerns about the previous reviews. He said they were making changes. I told him, that good or bad if I chose them I would write a fair review based on communication, responsiveness, build quality, and service. I had both builders provide quotes. The Tuff Shed quote was a little higher, but decided I really wanted the galvanized steel joists and those wonderful doors, so I prepared to sign up. Garrett called me a little later and told me about a special end of year discount on some options I wanted (thank you Garrett for that) so I signed the deal and paid the up-front 50%.

Since I live in the county in a “donut hole” surrounded by the city of Cary, and I am on a well and septic tank I had to get both a Wake County Environment permit and a Cary Building permit. In Cary, if any dimension of your shed is more than 12’ wide x 12’ long x 12’ high, you have to get a building permit. You may also need homeowner association approval regardless of your shed size. Plan for 4-6 weeks for the permit process

Once I had the permits I talked to Shallon to schedule the build date and chose the one she recommended where their ace builders (Alex and Ruslan), both from Russia would do the job. Everything ran totally to schedule, and these guys put on the most amazing building spectacle I ever saw, both working together to do the whole thing in 6 hours. There were a few follow-up items, like replacing a SilverTech panel that was gashed during transport and putting the final coat of paint on since it was only 45 degrees on the day of the install. The inside crew came out the next week and finished the job (Matt, Josh, and Jeremy). Erica did a fine job guiding me through the final close out. It appears the new general manager, Dave whom I never met, has turned the Company around. Yes, I would use these again.

Thanks to the staff at Tuff Shed in Cary, NC. I appreciate the time spent working on getting the required paperwork for the install of my shed. I was especially pleased with Eric and Adam for installation of the shed. They are very professional and answered all my concerns. I will request them as installer for my next shed.

The A-Team here is Craig who handled the sales and helped me find the right design to handle my storage needs at a reasonable price (esp considering what lumber costs these days), Cindy who handled every sort of post-sales coordination including making sure I had enough paint to finish the shed, giving me info about other features I might have overlooked and so on. She even worked w myself and Greg, the installer to relay info if we missed each other. And finally Greg and his partner, Joshua. You can tell these guys has put a LOT of these things up because they worked as a team to get a 12x12 building up in seven or so hours! The product is top notch. It comes as a kind of kit w each wall already put together. They build the metal base, level it w blocks, then on goes the floor, walls, roof and doors. Everything fits together perfectly. Love the heavy duty door hinges (NOT that piano hinge trash either) and a heavy duty lock/handle w spring-loaded bolts to hold the stationary half of the double doors in place. Even the roof looks like it was put on by a pro. No complaints.

Nick helped me design a shed. He was very knowledgeable about the different sizes and options, and answered my questions. I purchased an 8x10. Nick has been courteous and helpful during the process. Still waiting on the delivery and install in a couple weeks. I will post again after setup.

It was truly a pleasure to meet and sit down with Tammy to view options on the construction of one of their buildings. She was very helpful with information on how they are constructed, so far as the material used, the lead time, price, color options, etc. Great customer service.

I had a problem with the door latch on my shed. I called for a repair and was told it would take about 3 business days for a reply. To my surprise and delight I received a text the next morning saying someone could be there that day. They called before they arrived to confirm it was still OK to come by. They arrived and had the repair done in minutes. Great experience with John and the work he did.

Geoffrey was awesome. He answered questions that we did not know to ask. He really knows his product. We would really recommend working with Geoffrey.

Working with Garrett Sanders at Tuff Shed has been a great experience. Garrett was prompt to reply to our online quote request and when we came to the workshop to see the sheds in person he took his time to walk us through all of the options available. He was knowledgeable about the products, options, and production and I feel we are getting a truly superior product. I am so excited to get our shed and really appreciate the amazing customer service that we have received during the process.

We contacted Tuff Shed to purchase a shed to use as a backyard office. We love how you can create/design your own shed online and immediately get an estimate and see what it looks like. We worked with Dave Herzberg at the Raleigh location and he was very easy to talk with and made the whole process a great experience. I could tell he knew his stuff and helped me think of all the details I would need to complete our office even after they install our shed. He was always quick to respond even after work hours to make sure all of my questions were answered. He showed a lot of pride in his work. We have been very happy with our overall experience.

**** I would like to add that my experience with the install process has been terrible. This was suppose to be a one day install at the end of December and they are still not finished mid February. Our first installer left without completing the job or even letting us know that it was incomplete. There is zero communication between installers and Tuff Shed. I had to be the one every time to follow up and make sure things were done. We have had 3 different installers come several different times to fix things that were not done properly, however they fix one thing at a time and have no idea what else they were suppose to be doing. Several no shows. I am very frustrated with this whole process. Now I can't get anyone to respond back to me. I have been ignored for a week and a half. At this point, I would not recommend anyone using Tuff Shed. It's not worth the time and frustration.

I spent an inordinate amount of time researching sheds for our new home. My wife and I chose Tuff Shed for both design and integrity. The two gentleman who performed the installation took great pains to ensure everything was plumb and level. Kudos to the entire Tuff Shed organization for every aspect of our new backyard addition!

Nick was fantastic at getting my shed ordered, set up time, & getting the guy to installing my shed in 4 hours completely on my lot. I am very satisfied with paint & quality of wood. The door is a perfect size.

We had a great experience with Nick at Tuff Shed. He guided us through the entire process and in the end when we weren’t able to get our plans approved by the county, he was very understanding and made it very easy for us. We’ll definitely be back when we need a shed or studio in the future.

We are very happy with our new tuffshed. The shed meets our expectations, the staff worked with our schedule and adjusted the install date when we had a change in our plans, and installations itself was quick. We worked with Nick on the design. Nick gave us valuable advice, answered all our many questions, and was very patient and helpful as we worked through all the design decisions.

Saw this product at Home Depot and decided to customize it and order directly from Tuff Shed. Process was great, product is the best out there for sheds, they had it delivered in 2 weeks and the guys that installed it were done in 3 hours. I've never seen a more quality/professional/efficient crew of two guys work on anything that fast and well. Very pleased with everything and my sales guy Robbie was helpful too.

I have been looking at sheds for my backyard for almost a year. I chose Tuff Shed and it has been a great experience. Nick was knowledgeable and answered all my questions - I never felt rushed. The variety and flexibility in design Tuff Shed provides allowed me to choose the perfect solution. I would recommend Tuff Shed to neightbors, friends, and family.

From the initial consultation to the actual construction, everything was handled efficiently and professionally. Nick the sales guy was always available for my endless permit and structure questions. The build only took two days and went perfectly. The guys were very friendly and did a quality job. I’m usually disappointed by contractors lack of attention to detail but not this time. Quality product and excellent build. I’m extremely happy and impressed. Also a very fair price. I couldn’t recommend them more.

Everything with this vendor went exceptionally well. Kept informed throughout the process. Outstanding job
Love my shed

Thank you Nick from the Raleigh office for helping us make the best choice! You stuck with us from day one and made sure we got what we needed! We would sure love to have a salesman like you for our office! Hope Tuff Shed appreciates your dedication!!! We can't find honest employees that actually care!! It's a real problem.

We send our best regards and respect. May the future bring you continued health, happiness and good earnings! You deserve it!! Too bad they can't clone you!

My name is Michelle, I bought my shed almost two years ago and I love it. It was supposed to just be a storage building but I ended up turning it into a BOOM BOOM room for me. Now I need a window for the air conditioner so I called Tuff Shed again. The customer service was wonderful. Help me book my appointment for my window to be put in. My tech was Derek. Derek keep me informed of his arrival time. But here's the amazing thing about Derek when he arrived and looked at the situation the air conditioner I bought was to big for the window I order. Derek didn't just leave he ASKED me what did I want to do. I told him I didn't really want a window. I ask him what about cutting a hole the size of the air conditioner and put it in that way. Derek said no problem and he did just that. Thank you so much Derek for not leaving and helping me come up with a solution! I hope your lunch was great!

The online shed building software was great. They did a great job installing the shed. Very happy with the outcome and the new shed in my backyard.

Scheduling was the hardest part but after a few phone calls I was able to get some help and get scheduled for the first appointment. Then I had to make a few more phone calls to get my second appointment scheduled but it finally worked out and they showed up on time on both occasions.

They did have to make two trips to work on my shed but the appointments were very close together.

I still do not have my paint and will have to call again in the morning to let them know it did not show up.

The shed quality is good and I am happy with the outcome. I would do business with them again.