HVAC reviews in Mt Airy, North Carolina

Great service

Always does a great job!

Great people and great prices and great service

Good guys! I will use them again!

Great people, and quality work

Very nice people who own this business! They are very well educated and know what they are doing for sure :)

I called this place 6 diffrent times...I was told they would be out this evening every time. I waited 6 weeks with a no show everytime. the lady who answers the phone is rude and very unprofessional. I olny waited this long cause someone else was paying the bill for the repair. but after six missed appoinments and 6 weeks I was done. I now have heard alot of the same stories as like mine with these people, not sure how they stay in business.

Great work and great guys!

We have been using Friendly Heating and cooling ever since they installed our unit years ago.This was the first time we saw one of their service techs, John. He was very knowledgeable and helpful. answered all my questions and went above and beyond. He's a keeper.

Friendly Heating and Cooling provides excellent service. They helped me after hours with a frozen pipe issue. The technician was very kind and helpful. I have always had a great experience with Friendly Heating and Cooling.

Sure do like Doug my technician he’s smart and knows his job very well and I appreciate his work. Will ask for him the next time I need service.

Time for an edit. 4/24/2025. I'll leave this:
Like always, they get out as quick as possible and do the best they can

But I'll add this: this time the guy they sent out was apparently just guessing. He had a couple things he thought were wrong. The blower motor. The blower motor was blowing fine. This much I knew. But he said he would get a quote to us. This was 4/8.

We had Pilot Air look on 4/9. Dude came out and started till he found the exact issue; stayed like 2 hours. Called same day with a quote. Ordered parts that Trane sent wrong, so it wasn't fixed till 4/14. They fixed TWO limit switches. Parts were warranty. Had to pay for labor.

Fast forward to today, 4/24. Installer calls and says he's getting ready to go fix our unit. I said but we haven't heard a thing from you and already had it fixed by Pilot Air. He eventually hung up on me, but I was railing on him pretty hard. My apologies.

I called the office and talked with Amanda about it, explained it all and how disappointed I was with them. She said she'd pass that on to the owner. I've always tried to defend them and be fair, but they just let us down this time. And it's not like they've had a previous chance to fix it. We were told that one over in town does the same thing and we don't know what's wrong with it either. $100, please.

Heat Pump went out overnight during 90+ degrees heatwave. Needed help short notice and quick. Staff was down a man, so owner actually came out, went right to work and fixed unit in about 30 minutes. Couldn’t have had a better experience and the A/C up and running is a huge relief.

I will not use any other company other than Friendly Heating @ cooling. They are quick in response, reliable and dependable! Blake will stay in your home until the problem is resolved. I highly recommend them with out hesitation!!!

I continue to receive top notch, professional and honest service from Friendly. Today (7/20/23), a very nice and very professional technician named Blake fixed my AC at my office. They came same day to help keep my office cool.

I highly recommend. Recently, I had a problem with my heat pump (or at least thought I did). I had another company quoting me several thousand dollars to repair my system. I wasn't comfortable with what I was being told and called Friendly. Turns out my system didn't actually have a problem and it has been running fine ever since with no repairs necessary. They are Friendly... and honest.

Friendly Heating and Cooling does such a great job maintaining our HVAC system. Our technician is extremely knowledgeable and we trust him to take the best care possible of our system. In addition to their trustworthiness, they are reasonably priced. We would recommend them to anyone!!

We have always had the best of service with Friendly H&C. John was at our house today. He was very polite, professional and very knowledgeable in what he’s here for!! We appreciate him and this company for always being there for us!

Friendly Heating and Cooling have been servicing my heat pump and downstairs Mitsubishi Mini-Split which they installed both about 4 years ago. They are great!! They always are on time, I’m able to get an appointment and they have always served me well. I am a happy customer.

Had to call for a technician last night around 8:45 pm. Blake called back as soon as I left my info. Came out and took care of problem promptly. Very thankful for the quick response time and how quickly he took care of the issue.

We love Friendly. We've been using them since we bought our house in 2019 and have never had an issue. They're always on time, responsive, and reasonably priced. They also lay out all options and don't try to get unnecessary repairs, maintenance, etc. I highly recommend Friendly!

Friendly heating and air installed my system over 10 years ago. They have stood by to take care any and all problems over the years. They stand by their work! Everyone has been professional. They are awesome and I highly recommend! I have them do twice yearly maintenance to make sure in good working order. Would strongly recommend!!
Del Murphy