Appliance Repair reviews in Columbus, Ohio

Terrible experience as a Sears Home Protect customer. I purchased a Craftsman Riding Lawnmower from Sears and they offered a deal for he Sears Home Protection Plan. At the time it was great for serving my lawn mower and routine maintainace around the house. However, the customer service let down is too bad. They stopped offering any repair techs for the lawn mower and the annual A/C inspection the tech shows up at outside of the window and signed my service ticket without my content. Bad business and no longer paying them for this crap of service.

Eric showed up on time and provided a simple and easy fix to our washer!

Absolutely terrible service. The ice maker on our refrigerator stopped working and someone came out on 10/22 to fix it. Before they came out, both our fridge and freezer were in perfect working condition. The tech only needed to fix the ice maker. He puts the new part in, plugs the fridge in and the whole thing didn't work. He then proceeded to tell us that they would need to order another part to fix it and it would be 2 weeks for them to come back out. (How he causes the whole unit to stop working is beyond me.) 2 weeks later, my husband stays home during the 8am-noon window and no one shows up. He calls and is told they have to reschedule our appointment. 2 weeks later (a total of FOUR weeks at this point without a refrigerator), a new tech comes out and attempts to fix it and tells me the wrong part was ordered and he has to order another part. I told him this is unacceptable and he should be embarrassed. He gave no apology, only an excuse that "the new technology is hard to understand sometimes." It is now 12/6 and a tech was supposed to come between 1-5pm and we got no call or text with a time to expect him. At 5:17pm, we received a text that our service is rescheduled for 12/24... Christmas Eve. How does anyone think this is okay? For over TWO months we have been dealing with the headache of what is known as Sears Home Service Repairs. The customer service is awful, the technicians are zero help, and their problem resolution is absolutely atrocious. They do not accept responsibility and they do not apologize for the inconvenience that their incompetence causes. We will never use this company again.

Repair of our washer taken longer to fix than what was expected. I appreciate the effort that was taken to get a solution to the problem. I can now was my close.

Gregory kept the appointment even though his arrival was late in the afternoon and was efficient and knowledgeable.
My only complaint is it took 5 days to get an appointment and I only have one refrigerator. Luckily it continued to run. I had to cancel a dr. appt. since my window was 8-5. I’ve never had an 8 hour window with other companies snd feel that isn’t reasonable.

Very polite and nice and a professional did an excellent job in a short period of time and very helpful.

Did not get the correct parts to address the problem at first. Did not find the problem. But was able to do so after a second trip out.

I value the flexibility of being contacted for an earlier appointment when possible. The technician's timely arrival enabled me to attend the appointment prior to leaving for work. The required work has been taken care of, and I am currently satisfied. Thank you.

Prompt, courteous and helpful with making sure furnace was operating sufficiently and ensuring filter was and installed properly.

Very helpful. Not his fault, but we had to pay $135 for him to tell us it can’t be fixed.

He was awesome and went above and beyond to help me! I'm so happy :-). So far everything's working and what a relief!

Service man was nice and knowledgeable however he wasn’t able to solve the problem.

Please send invoice. The amount of time for the repair and diagnosis was about an hour. The oart was about 100 including delivery. My bill was almost$400. I believe I may have been overcharged. I tried to follow up to get a copy of the invoice. When I called all I could get was the AI agent. So I tried to create an account and get my information that way. No luck whatsoever. Extremely frustrated and disappointed.

Technician was very pleasant, knowledgeable and provided an honest assessment for my repair.

Thank you for coming but all I learned is we need a hold in the wall for access. We were willing to create an opening at the time of service but told no the technician would need to come back. We had no prior knowledge or would have ensured access availability. Now I will have to pay another $75 fee and we still have no air conditioning.

Jose explained explained what he was doing and what measures we could do going forward with keep the ice from building up in the drain

Ben was great and was able to repair our oven quickly. Very friendly and knowledgeable.

The service man, Eric, was prompt, friendly and knowledgeable. He warrants 8 out of 5 stars.

Fast and prompt repair. they were respectful of my home and gave kind advice for another appliance.

The service I received was diagnostic. I was provided the information I needed to make a decision. The service men were nice, professional and thorough. Would recommend.