Home Services reviews in Fairfield, Ohio

HORRIBLE and DISHONEST! They put all of the debris (3 large heavy piles that would require heavy machinery to move) from the landscaping job completely in 2 of my neighbors yards ( which understandably upset them) Then when I called Mr. Hubbard back out to ask him to fix this issue, he acknowledged the were obviously in the neighbors' yards and he even remembered me pointed out and emphasizing the property lines. But he then proceeded to tell me he "wasn't going to fix it for free" and that he was going to charge me "at least another $400-$500" to move it in my yard, like it should have been from the beginning. I was outraged and went and got a few more quotes, all ranged from 450-1000. I had hired the cheapest company to do it and was planning on paying Midwest the remaining amount I owed them minus the amount I had to pay the other company to finish the job. However Midwest went and charged my credit card (which they had on file from the deposit we paid them) WITHOUT AUTHORIZATION. They even forged my signature! This company is completely dishonest and I wonder if this is a scam they try to pull on people. You can't dump garbage on someone's property and then say " I clean it up but you have to pay me" The audacity and dishonesty of this company is amazing. I highly recommend finding a company that is honest and will do the job right

Great service and really appreciate the notifications you receive prior to each service.

Trey took care of our tree and shrub service. He was awesome! I had been having trouble with customer service sending a tech and getting the actual tree service I requested. Trey made sure to take care of it.

Edwin came to the door to explain that he was treating our yard today. That gave me the opportunity to show him the boundaries of our yard. He treated the entire yard quickly and gave me a receipt when he was finished. Very friendly guy who did great work! I hope he provides future treatments for our yard.

TruGreen tech was professional knowledgeable and explained your process very well.

Ashton and Danny were great. They took time to explain to me the process of what they were doing, And were efficient in their application of the fertilizer and crabgrass control they applied. I really appreciate working with them!

This will be the last time I use Trugreen. I had to complain 3-4 times in a 7 application service about the technician not completing the work. Also my grass hasn’t gotten much better than when i fertilize it myself.

I just hired TruGreen for the first lawn treatment and instead of killing my crabgrass as requested they killed all my actual grass! I called our “regional manager” and can’t even get a response. Stay away!

One of their technicians showed up at my house, even though I am not a customer (wrong house) and proceeded to spray my entire lawn, including flower beds and killed many of my annuals for this summer. I tried to call their customer service who said they would elevate my issue, but haven’t heard back from them for two days. Not a fan.

Rob Rutledge is outstanding TruGreen service provider for my lawn fertilizer/weed control services. He provides Timely service, followed my request to close gate to backyard when finished so my dogs wouldn’t escape ; Rob listens and is very pleasant and knowledgeable. Very pleased with Rob & TruGreen.

I want to thank Bradley Mapes and Eddie Parker for turning a bad situation into a great situation! I am happy that everything was resolved very quickly. Again thank everyone involved

I wish I can say that I had a good experience with this company, but I can’t seem to get them to even show up to my house. I scheduled an appointment for aeration and over seeding on 10/21. The appointment time was between 1 PM and 6 PM. After waiting for them to show up, I receive a text message at 5:49 PM stating that my appointment was canceled. Apparently they ran behind on another job and would not be able to get to me. When I called to complain, the young woman by the name of Charisse stated that they would be returning $200+ back to my account for the inconvenience and would reschedule for today (10/21) between the hours of 7 AM and 9 AM. When they didn’t show up by 9:45 I decided to give them a call. That’s when I was informed that my appointment had been rescheduled once again, unbeknownst to me, and was now set for 10/24. I spoke with a woman named Brenda, who stated that I had already been refunded $50 for the inconvenience. When I informed her that I had already been promised a $200 refund she then stated “How is that possible?” She proceeded to say “ why would we do that? That’s nearly half the total cost of the job.” I let her know that I am not a Tru Green employee so therefore I have no clue how the businesses runs but that’s what I was promised. Because they claim the phone calls are recorded for quality assurance, I insisted that they listen to the previous conversation I had with Charisse. After keeping me on hold for nearly 30 minutes, She returned and stated that she would have a manager reach out to me because listening to the recorded conversation would take entirely too long. So now I’ve had my time wasted twice 🤦🏾‍♂️ at this point I’m not sure if I even want to do business with them.

TruGreen sprayed 28 gallons of chemicals on my property without my permission (mistook my property for my neighbors) , ruining grass seed i had laid down to grow. You would think someone applying chemicals would take the care to make sure they have the right property before doing so.

Despite multiple calls to their customer services line, with reassurance they'd be reaching out to fix this issue, I've heard from no one.

I wouldn't recommend anyone do business with a company with such poor communication, customer service, and attention to detail.

Update: If you're reading this review and thinking, "O that's at least great that they reply and reach out to anyone with a bad review", it's been a week since providing my information and still no contact from Trugreen. After saying of my experience that the "behavior was not tolerated", they sure only seem to care about the optics.

I’m extremely disappointed with TruGreen’s service and customer support. About a month ago, I had fresh grass seed put down that was growing beautifully. TruGreen came out and sprayed my yard, which killed ALL of my new grass seedlings.
When I called to report the damage, I was put through the runaround for weeks. I’ve called at least 5 times, going back and forth with different representatives. They finally scheduled someone to come out yesterday for a damage assessment, but no one showed up. Instead, I just received a text saying the service was canceled with no explanation.
The most frustrating part is that they keep calling me back, but the only thing they seem concerned about is the poor survey I left them, not the fact that they destroyed my lawn. They even claimed they emailed me on the 7th, but I have no emails from any local representative. When I called today to follow up, the representative actually hung up on me.
Every person I speak with tells me exactly what I want to hear, but no one takes any action to fix the problem they created. This is completely unacceptable customer service for a company that damaged my property and refuses to make it right.
Save yourself the headache and find a different lawn care company. TruGreen has proven they cannot be trusted with your lawn or your time.

I am very pleased with my service and Elijah Mares did an excellent job with my treatment, He is a gentleman and was very respectful to me. He’s a great asset to TruGreen.

Today was the first treatment, so we'll see the process from here. Honestly, I prefer to have Douglas to treat lawn if possible

Anthony Smith was here today to provide the services by hand!! I think I prefer it done by hand because there is more attention to detail. I hope that I see Anthony in the future.

The lawn looks a lot better after I the first application. There are still plenty of wild violets. Hopefully those will be eliminated this summer!!

We've had problems with the services TruGreen has provided in the last month, but specialist Doug Ford nailed it today. Great guy to work with...he can provide service to my lawn anytime.

We have not found any lawn care team that works as well and offers professional services and products that works best for our yard. If ever there are problems; such as weed application had issues; they’re very accommodating and come back to address the issue.

Nice man named Eddie treated my lawn today. He was very professional but friendly at the same time. He explained everything he was doing what it would do and tips for me to follow going forward! Great experience