Home Services reviews in Mentor, Ohio

Brian Halpin serviced my lawn, which I appreciate. My loyalty to TruGreen is dependent in many respects on having him be the specialist who treats my lawn. We have an established relationship and I find him very dependable and informative when I have questions. He's very knowledgeable and familiar with my lawn and problem areas. Other specialists have been adequate but not as good as Brian.

Don't do business with them. Terrible customer service. Cancelled service with 4 different people and they still sent me an invoice and charged my credit card for service they didn't do. Don't do business with them.

Each of my lawn and shrub specialist's has always been friendly, courteous and professional. Their care for the needs of my lawn and shrubs has made a significant impact on my landscaping overall. The lawn specialist, Brian, has always worked cooperatively with the on going landscape crews that have been here over the last three years, as changes and improvements have been made. The results of both teams have been fabulous.

Great service! Great results!

TruGreen Lawn Care did not live up to my expectations. Our lawn still looks the same they have very bad customer service. We paid all of the money upfront we have one more application will never recommend this company to anyone. We were told they have been in business for forty years perhaps once upon a time this was a good company not any more.

Nothing but disappointment. Been with TruGreen for 2 years and the only result is a lawn full of weeds and a lot of wasted investment. Last year they killed hundreds of dollars of baby grass I planted in areas, while failing to protect my yard from weeds. Last fall I spent hours digging up crabgrass and laid new top soil. This year they again killed areas of new grass, while failing to protect against weeds. I have 3x as much crabgrass as last year... I'm to the point now I cannot enjoy my yard and I'm serious consideration bulldozing and starting over. All my efforts over the past 3 years to grow a beautiful, green, and thick yard has been destroyed by TruGreen. With countless hours and dollars invested in my yard, I have a burned out, thin, crabgrass paradise...

Update (9/2):
Rather call and discuss my issues, TruGreen schedules a random service without any correspondence. After calling to inquire, I found it was the same service they previous did the prior 2 months without results. With that knowledge I cancelled that application and terminated all future service. I'm over the lackluster product, no results, and mediocre customer service from parts of the company.

The only positive of TruGreen has been John H. with the Mentor location. He's been very responsive and helpful, but the product failed him.

I tried your company to get rid of weeds to green it up and to thicken it up unfortunately the only thing that I can say was a improvement were the weeds you did get rid of those but my grass is no greener or thicker than any of my neighbors on the street also the chemicals you guys applied burned the grass so badly as if it needed that because it was already suffering from the summer heat and sun years ago I owned a home and had trugreen my grass was green thick like a piece of carpet this is my daughter's house so I purchased the program for her but I have to say the company has lost its rating as far as I am concerned I even watch the workers when they are working it's a quick hit and miss they are not knowledgeable about what kind of grass you have so I paid for a yearly treatment but after the 5th treatment my grass was burned so badly I opted out of my treatments and asked for a refund for the last two. Sorry to say the company is just not the same......

The service is fine, Except when I asked Sean if he could spot treat in a few places, he said that he didn’t have a proper nozzle to only target small spots because all he has is a nozzle that sprays approximately a 2 foot long line. He said that it would kill other plants around the weed.
Wouldn’t it be prudent for a technician to have a portable tank with a smaller nozzle to target those spots? I think so.

TruGreen started out very good, however in the last year they have gone seriously downhill to the point that I cancelled yesterday. I, like some other reviewers, paid all my money upfront for the year of service, aeration, and overseeing. They haven’t touched my lawn in months - since June - and my account shows that I still have 3 services left this year, as well as aeration and overseeing that I paid several hundred dollars for. It’s now mid October and TruGreen has cancelled 4 services on me that they said they would complete. They have pushed my
Services back from September to October. When I asked why they cancelled on my the Customer Service guy blamed it on employee call offs. I’m sorry but 4 call offs on me for a service I paid you hundreds for is unacceptable. When are they planning to overseed - when there is snow on the ground? 🖕TruGreen - hope I get a refund but I doubt it.

6:30 in the morning a 1998 Buick lesabre pulls up in front of our house and parks, on the wrong side of the street. A disheveled man gets out wearing Sesame Street pajama pants and walks to the trunk. He opens the trunk and proceeds to pour a store bought container of bug spray into a pump sprayer. Oh, this is our TruGreen guy for mosquito treatment. Sprays the bushes and leaves. This was our very first service. We were also deceived by a sales person, after clearly telling them the services we didn’t want, he repeated the services back that we were getting, including the ones we didn’t want, thinking he was just dumb, I clearly stated again the services we didn’t want that he had us down for. Sure enough, we were billed for those services. Called and let the company know about this, they offered a percentage off the next few billing cycles and adjusted our service options. The next billing cycle we were again charged for services we didn’t even get now, and the percentage off wasn’t applied. We call to cancel at this point because our yard was really already in good shape, we thought TruGreen would push it to the point of perfection. We decided not to, they made another offerand actually gave us a refund. At some point a yard tech drove their machine to the back of our yard and purged all the chemicals out, they burned wheel tracks through our yard and destroyed the grass where the machine was purged. Months later that grass is still dead. Also after it was all said and done, $166 each, for six treatments, a huge patch of fungus started growing (in our near perfect grass before TruGreen) We never had fungus, never had grubs, just some creeping Charlie in a corner by our neighbor. Complete rip off and they ruined our yard.

I am beyond disappointed. There was an application made and then there are yellow dead grass spots all over our yard. I called since Saturday with NO response. I was told they were experiencing phone issues. However, I get that. But, I called Saturday, Monday, Tuesday and Wednesday and it is Thursday without anyone coming to our home or calling me. Horrible.

Specialist James B performed a very thorough application on my lawn today. He also took the time to speak with me. I asked him to be my specialist for my treatments from now on. I have requested this before and hope his supervisor will make the change.

John H. Has been very helpful, we really appreciate his input on our current situation with our lawn. We now have a plan as to how to proceed to get our lawn back in shape.

I would not do business with Trugreen if they offered to do my grass for free. First of all, I had a lady come to my door without an appointment, then stood in my driveway for over 10 minutes while my dogs barked like crazy. My husband ended up paying in full to have them do our grass for the whole summer. They were supposed to come on April 23 however nobody came. They never came. No truck in the driveway, no stick left in the lawn etc. I called and talked to Macayla five times at the office. I was that that they would be coming last Monday. No show once again. When I called shr said she would be upset too then told me they would be here this Monday and still a no-show. I was officially done. NEVER EVER USE TRU GREEN

Never again. l've almost never been so
frustrated with a company and with their
customer service. I regret wholeheartedly
straying from the company we used to use
under the promise of having the same results
but for less money. My bushes are dead, l'm the
ONLY house in my neighborhood with active
dandelions and other spreading weeds in mid September despite multiple
calls and additional "services", and every time I
call about these issues l'm bounced around
talking to people who claim to be taking notes
on the conversation only to get a call from
someone saying they're calling me back about
"my issue" that's not the actual issue I'm trying to get solved! I'm currently still waiting on a call back from a manager or supervisor after 2 weeks!!

To keep readers from having to read the same thing twice, for the record, I've also had almost the exact same experience as the review I see posted right before mine by Jill C.

This was our second year with TruGreen. The technicians are knowledgeable and courteous courteous. I think the service is competitive and a good value.

Deontae is a professional technician. He is very thorough, detailed, and quick. It was my pleasure to meet and talk to this gentleman.
Deontae, go forth and do good deeds! Thanks John!

I love the services of TruGreen! I was concerned that they had missed my property for the fall weed and feed. I called the service number, and the polite lady scheduled a visit for the following week. My technician is knowledgeable and courteous. He did a thorough job with treating my lawn. The grass is greener than ever before. That's very unusual at this time of year.

I signed up for a pay as you go service in the beginning of May, the very next day, they charged me a full year of service. I called them and was bounced around to multiple people and eventually was told someone would call me be back in 24-48 hours. They didn't even provide me any services and I was already out $575 dollars. I contacted my bank to reverse the charges immediately. When I finally talked to a manager she apologized and assured me the money would be back in my account in 5-7 business days and said someone would come out for service a few days later. I called back five days later to see if the refund was in process and someone else said the refund was just processed that day. It took over 2 weeks for me to get my money back. I cancelled my services with them in Mid-May and eventually did get my refund excluding our bug repellent application. Fast forward to June 28th, imagine my shock when someone from TruGreen came to my house, serviced my lawn, and charged my card again. I tried calling them for the last few days to no avail, It seems like the customer service people just transfer you to anyone. I was given the number to the local TruGreen store in my area and was told to speak with them. I called the number and spoke to someone and when I asked to confirm their location, it was a different city’s store. I am still waiting for someone to call me back after they came to my house without my consent, sprayed the application, and charged my card that was confirmed as a cancelled account. I would never recommend this company to anyone and I encourage you all to look elsewhere for lawn services. This truly has been such unnecessary stress and genuinely the worst customer experience of my life.

UPDATE***

This response is a joke, I called and told customer service to have a manager call me back almost 2 weeks ago and no one ever called me back. My account was cancelled yet you guys still came to my house, serviced my lawn, and charged my card on the account that was "supposedly" cancelled.

Sean enters the property professionally and takes care to cover all of the grass areas throughout. This service has done away with weeds and crabgrass in my yard.