Water Damage Restoration reviews in Perrysburg, Ohio

Sheri was very knowledgeable. As an insurance agent, I will refer my clients to Cousino when the time comes.

Kelsey did a great job on my basement and garage when it flooded! I would recommend Cousino Restoration to all my friends and family!

Cousino has top tier professionals on staff! This team is made of the best restoration experts in the area! Don't waste your time looking anywhere else.

Crew was very professional and very informative. Did a great job! Would recommend them to anyone.

Absolutely loved their professionalism! Tom P and Mark S were amazing and represented my interests with the insurance adjuster. I would recommend them to all.

Woodlands Apartment Complex after fire clean up: fire happened on Friday 21st of September 2018 the entire building was blocked by wood shingles including my apartment section (which didn’t affected by the fire or water and it remained intact) yesterday the Woodlands apartments told me that I will be scheduled today (Wednesday September 26-2018) to enter my apartment for two hours only to get all of my stuff (as my passport and other important documents are inside) and it will be the last time and even if it is not enough they will force me to leave.
I went there today morning with 3 of my family members (adult) to help me and I surprised after they let me sign a paper about the time frame, they refused to let me in as they said for safety issues, and they said 4 workers will get my stuff (as much as they can and I have to tell them what I want exactly).
I cried badly, felt frustrated and begged them to let me in, after many trials they allowed me only to go in. It was one of the worst and exhausting day in my life I was trying to pull and carry heavy things as much as I can while I am crying and breathing laud as I will give birth 😥. In addition to that they didn’t let me get my stuff from the balcony which was blocked too in addition to external storage room (kids’ bicycles, travel bags and other).

Cousino is a great company to work with! One of the team members, Jeff, was very polite and extremely hard working!

Cousino restoration is exceptionally good - dedicated, careful, hardworking employees who pay attention to detail. No one wants to use the services of a restoration company, but if you have to, this company is among the very best.

Very Unsatisfied! They gave us a price and when finished the price was about double. Work crew was not well trained. Shabby work. Would not recommend. Very slow to get job done. We finished this job our self.

We had water in our basement. They were able to get on the project right away and mitigate it. They are very responsive and did a great job explaining the work before getting started.

Super smooth and quick service. Worked out well in the end.

We had a water line break in our home this weekend at 4:30am on Saturday morning. There was 3 inches of water upstairs, and it was gushing through into my finished basement. After calling about 5 different places to help us, and getting either no answer, or a "we'll call you back" answer we called Cousino's at 8:30am and was connected to a Supervisor immediately. By 9:30am, a crew of 6-7 workers were in my house ripping out soaked carpet and drywall. They worked throughout the day until my basement was completely cleaned up, flooring and ceiling completely removed and hauled away, and dehumidifiers were in place. Cousino's will also be taking care of replacing everything that was damaged (Yes they do flooring and drywall repair in house). I can't say enough good things about how quickly they responded, how efficient they were cleaning everything up, and how professional everyone has been. On top of the fact it was a Saturday, and the entire crew had to come in on their off day. If you call anyone else for damage/disaster repair, YOU'RE DOING IT WRONG.

Had water damage to my home, an received an estimate. Had issues with them communicating with the insurance company. When finally get everything sorted out and gave go ahead for the job, they (Cory) never showed up nor answer.

Havent used their services but i am delivering materials to them for a job they are doing. Pulled into parking lot with my semi, and one of the guys instantly came off the roof to inform me that the equipment to unload will be a couple hours before arriving, meaning my elog will be counting down and costing me time. Most would be upset by that but as a professional myself i highly value the effort to go to in accomodating my time by keeping me up to date with information. Very professional crew, both in appearance and in behavior. I cannot personally attest to the quality of their work, but i can say they appear very well qualified and well equipped to handle this commercial job, and are creating a positive image of themselves from the level of professionalism on site here in port clinton.

Watch your bill very closely cause, they will charge you for stuff they never did. They tore up our walls when they removed our trim boards.

We was flooded and was told a estimate and then after work was done, they tell us it is way higher than estimate. They never finished the job, cause, we run them off. Would not recommend them

Jeremiah and the crew did a great job!

Our basement flooded, called Cousino because they came recommend by someone close to us. Cousino showed up weeks ago to give us an estimate and are now dodging us on even returning the estimate so we can get started on the work! How can we hire them or trust to hire them when they dodge just giving an estimate?! Terrible. Still waiting Cousino and I'm not happy.

Brandon helped me out with a referral. He was great to work with!!!!!!! Thank you!!!!!

We had a great experience using this team for our project. Can't recommend them enough.

Horrible experience. Agree with the other reviews about look over the bill closely. They bring a machine to get rid of smoke smell had it running for days... it wasn't even turned on properly. They charge for work they did not do. You can never get ahold of anyone. It's a complete run around. They will put you on the back burner to get other jobs done. Our insurance adjuster was even annoyed with the people in charge over there. Still have a front door unpainted they destroyed and a ding in the refrigerator door not fixed.

This company is a disaster and I had the worst possible experience with them. Their communication was terrible both among their own employees/divisions and with me. Especially ED - he is the WORST and I would never work with him again or let him near my house. They took FOREVER to fix the issue. Customer service was awful. And at the end of it all they never told me of any balance (and should have waived it given they admitted to screwing up my entire mitigation/rebuild) and then all of a sudden I got a lien placed on my house! they said they emailed me a notice and even admitted "it probably went in your SPAM". I would NEVER use this company again and my insurance agent confirmed Cousino has become the least respected company in Toledo. Do NOT use them if you can avoid it and if you have to make sure you stay away from Ed Langois.