ES Heat and Air

So my experience with them was pretty poor. Technician was rude and honestly just looked like he was looking for any reason to go on to the next job. Started saying how the system wasn’t sized correctly even though it was working just fine until that day so I doubt it’s cooling issues we’re system design related. Anyways, I had to poke and prod until we finally got to the issue which was a dirty filter (I know I was one of those people who thought I had changed it out already so that’s my fault).

Anyways, the main issue with these guys was the blower wasn’t turning off and the guy told me that the piece was back ordered (definitely wasn’t because I found one pretty quickly) and that they’d reach out weeks later while it came in. I was told to be patient. So I did that. Well weeks later I called and now they didn’t remember and apparently never ordered the part. I followed up daily for like 2 weeks and they kept saying the technician doesn’t remember. Well obviously it was weeks ago. They probably serviced hundreds of units since then so I don’t blame the technician, but now I was out a service fee, part, and the service was garbage.

My honest opinion, be engaged with the technician and make sure he writes everything down and don’t let them leave in hurry. You’re a customer. They’re there to serve you. If you don’t want to work that hard and just trust your technician, find another company.

***DO NOT DO BUSINESS WITH THEM*** In June 2021 ES heating and air came to my house to fix my AC unit, they said I was low on refrigerant, so they put refrigerant in it and told my wife to let the unit thaw out for the next couple hours and we should be good. Then since I didn’t get talk to them so I could get a little bit more information as to why it was low, I tried contacting them but nobody would answer their phone, I called three more times that day and two or three more times over the next couple of days, but they never answered or bothered to return my call so I gave them a negative review. However, now we are in May, 11 months from that service date and I’m having the same problem, so I contact my warranty company and they assigned ES heating as the contractor to come out. I was told that I would be contacted by someone within 24hrs to schedule an appointment. However, they never called me, instead I contacted them and was informed that they would have to speak with their owner because last year I gave them a bad review and the owner would have to decide wether they want to take a risk on me this time. I asked them, wouldn’t it be better to come out and give me better service this time, which would help change my mind, and cause me to give you a better review, but the guy said it’s up to the owner and they will call me back next week and let me know the decision. I immediately contacted my warranty company and had my ticket reassigned to AC Service Plus and they were the best heating and air company I have ever dealt with.

This company was assigned to me for a home warranty repair. I honestly didn’t expect much as my warranty company often assigns jobs to poorly-rated businesses. But this company was super professional. I wish I could remember the tech’s name, but he did a fantastic job. Highly recommended!

Edit: His name was Shawn. Great guy!