Appliance Repair reviews in Norristown, Pennsylvania

The technicians were very friendly and courteous. They did a great job

They were able to come pretty fast and fix our washer

Technicians were professional and courteous offering swift diagnosis and options to move forward keeping my budget in mind

HORRIBLE EXPERIENCE! I would NEVER use them again, and recommend you not do so either. I was charged an additional $68 (to the required $150 initial fee) to literally turn a know on. I was told the $150 would go to whatever service was needed, yet this was not the case. No new parts were involved.

Jay was very thorough and communicates well. He explained my options clearly.

Bait and switch! Beware lest they rob you! They quote a complete price on phone for repair but in reality it a diagnostic fee which they didn’t disclose! Then they deny everything later. Please beware of Jimmy the phone scheduler, Luis the manager who does not acknowledge any mistakes and Peter a supervisor who attacks his clients. I will also file a formal
Complaint with the better business bureau!

If Mr Appliance does NOT upsell, then they are lacking the proper skills to service/diagnose any and all appliances. When I had Dolan’s Appliance come service after, not only was it less expensive, but Dolan’s did a proper diagnostic and fixed the issue then and there. So, is it that you are a scam or unprofessionally inexperienced? See further to justify my response:

An update: Mr. Appliance is NOT a BBB Accredited Business.
See on Google for yourself. Mr. Appliance never returned my calls regarding issues. They will only respond when you leave a public review.
From Google concerning Mr Appliance:

According to Google reviews, common complaints about Mr. Appliance include: excessive pricing for repairs, high service call fees, poor communication, technicians not properly diagnosing issues, difficulty reaching customer service, and accusations of being dishonest about repair costs; many users report feeling like they were overcharged for simple fixes or unnecessary parts replacements.
Key points from reviews:
High cost:
Many users complain about the high cost of repairs, often citing significantly higher quotes compared to other appliance repair services.
Unnecessary diagnostics:
Some customers report being charged for a service call and diagnostics even when the technician didn't ultimately fix the appliance.
Poor communication:
Issues with scheduling, lack of updates on repair status, and difficulty reaching customer service are frequently mentioned.
Misdiagnosis:
Several reviews claim that technicians misdiagnosed the problem with their appliance, leading to unnecessary repairs or additional costs.
Pressure tactics:
Some users feel pressured to accept repairs they don't fully understand or agree with.

I have had 2 techs come out from King of Prussia for service and without proper diagnotics of my issues, they were telling me i had to purchase a new board for my oven/stove, costing me $900. I got a second opinion from Dolan's Appliance and they properly examined my issue and discovered it was a cross wire which took 2 seconds to repair and NO NEW BOARD was needed. I've contacted King of Prussia for a refund of improper service (3 times) and NEVER heard back. Please DO NOT USE Mr. APPLIANCE! It is not professional, nor do they properly examine issues with the proper diagnotic tools. They will just upsell and then Zach from the King of Prussia will only reach out to you to ask you for more payment of their poor service. It's a scam! I recommend Dolan's appliance. Their service calls are less expensive and they do PROPER diagnostics and give advice on how to save money while maintaining your appliances.(I had to give 1 star for this review to even post...not even worth any!)

Steve remained in constant contact with me so I would be aware when he would arrive. He walked me through the repair and offered suggestions and advice. I was very satisfied with his professionalism.

Great experience. Our service tech Syruss was on time, professional and got the work completed successfully and in a timely manner. It’s incredible the attention to detail that this Mr. Appliance location follows, with its in initial contact to its follow up to show a picture of the technician and texts along the way throughout the process…even after the service. We will not hesitate to use them in the future.

Jay came out to fix my dryer and was in and out in 20 minutes. He was polite and prompt - what more can you ask for?!

Communication great throughout the appointment scheduling and delivery. My young service man, SYRUSS was very professional, skilled and took pride in his work.

Excellent service. Intelligent call receptionist, was able to book appointment within a few days. And Carlos the technician came ready with the parts to replace my oven igniter very quickly. Polite, willing to answer questions and no mess left behind. Very happy

Customer service is impeccable. The response is quick and their employees do an amazing job.

Highly recommend service. Technician Shannon was professional and knowledgeable on the issues we had.

Nice and professional technicians. Very careful and explained everything they were doing. Honest—problem resolved and they didn’t try to upsell unnecessary repairs.

Darnell, our technician, was great! Punctual, friendly, and explained what was needed for our repair.

Jay was awesome. He was knowledgeable and talked me through the options. I would use this company again.

I had my washer looked at last week because it was making a loud noise when spinning .After reading the reviews on google i called them. the office staff was great and the technician came out the next day . The technician was on time and did a great job - no more loud noises! would recommend

Technician showed up never assessed our frig but told us it would cost over $1250 to repair. This company is a scam.

Jay was great. On time, courteous, efficient, and thoroughly explained the issue and repair needed.

I had a great experience with Ajay! What a pro! Despite an extremely busy day, AJ still managed to show up my home after 6:00 pm and repaired my dishwasher and left at 8:15 pm. He delivered for his employer, and deserves recognition for his efforts.