HVAC reviews in West Chester, Pennsylvania

Had them come out on October 13th and perform their semi-annual maintenance on our Heat Pump. Tech stated that I needed a couple of parts which would be covered by warranty. Never received a call back to schedule the replacement parts. My wife and I have called approximately 5 times since and calls are always answered by AI Person named Sara. Asked each time to speak to a live person. She puts us on hold to transfer us to a live person who never answered or called back. This is a ridiculous way to handle customer service. I've been religiously associated with Timothy Off for probably 15 years or more. They have always performed the work expeditiously and never had a problem. The customer service is horrendous since Timothy Off and Signature merged. Guess that I will need to find another company who at least replies to our phone calls.

As usual, great, prompt and courteous service. This time, a clogged toilet. To my chagrin, it was something I could have done myself with a tool i had in my garage. But the clog seemed deeper and the guys looked into other drainage issues around the house.

Great experience with the service technician. Quickly found the issue, provided a short term solution while parts are on order. Overall, staff was very responsive and helpful. Everything was covered under the extended warranty.

We've had a service contract after installation by Signature since 2013. We are cancelling our contract today. This company seems to have transitioned to new/poor management over the past year. They are difficult to get in touch with (annoying AI answering service with no live reps available most times). Their techs are cancel frequently and when arrive are not prepared with parts (despite being told what is needed beforehand). We had a new furnace installed and rebates were never filed - have to keep calling and still trying to track down $250 rebate from our contract .

I have reached out several times to the office and emailed to discuss with a manager. Still waiting for them to call me back a week later.

Our service technician, Kevin Gallegos, did an excellent job for us setting up two thermostats related to new HVAC system installations. He is very professional, knowledgeable and customer oriented.

Kennis Wilson was the technician who did my yearly service on the furnace today and I give him a five star review. He was on time, he was respectful, knowledgeable, and personable. He answered all of my questions and left me feeling confident that my service was completed to a high degree.

Never used this company before, but scheduled an appointment for a simple HVAC tune up a month in advanced. I was called today, the day before my appointment and told they had to reschedule due to a lot of emergency appointments. When I called in to reschedule, I was told they didn’t have availability till a month later when dealing with an AI agent and not a real person. I opted for a call back from a real person. They called me and said the best they could do would be 3 weeks from now on a Saturday. This company is obviously understaffed, overbooks, and is operationally inefficient. Don’t waste your time.

The techs are very knowledgeable but the company overall has become very poorly run over the past year or two. It’s a shame, Timothy Off was great until they were acquired by Signature. Our most recent experience: After they forgot to schedule our regular Spring maintenance service, they had someone come out the last week of August - we canceled the service once the tech arrived and explained he would only be doing A/C maintenance - who needs that when we’re done using A/C for the next 6 months?? We rebooked for a Fall maintenance service instead. Repeatedly late - well beyond the “service window” and no call, we had to contact them on two separate occasions to for the same maintenance service! The first time we had to reschedule after they were well beyond the service window and arrived after we’d left in the evening, the second time I reworked my evening plans after I’d waited for them (again) all day! No apologies from the company. Also, when you try to contact them, you have to deal with a Bot “Sarah” before you can get to a real human. It’s just an all around terrible customer experience. Sorry, but we’ll be moving on.

I had an emergency due to a water softener problem causing a sand-like grit to travel through my pipes. It clogged every sink, and settled in my toilets, my washing machine, dishwasher, even my ice maker! I had no water. Signature send their technician, Jerry, as soon as they could. He was very knowledgeable, polite and patient, taking the time to answer all my questions. The work was done swiftly and without too much disruption. Highly recommend Jerry.

I contacted Signature and received a prompt and courteous response from the staff. The scheduling was very easy and they arrived the next day. I was notified that the plumber was running early and they provided plenty of lead time. I was super impressed with the email notification which included a photograph of the employee. My plumber, Tim K., was incredible. There were some unexpected issues with old pipes and gaskets and he had an immediate resolution. We all know, you get what you pay for and this experience was worth every penny! Congratulations to the Signature team.

Brian from Signature Plumbing/Timothy Ott HVAC installed my whole house humidifier and new Honeywell thermostat. He took his time to do a thorough job, explained everything in detail, set up a new HONEYWELL thermostat and showed me how to use the accompanying app so I can control all heating, cooling, humidity functions from my smartphone. The entire process was seamless from beginning to end. This company is great to work with. Everyone from Scheduling to HVAC technicians and sales managers are extremely knowledgeable, helpful, friendly and Joe in Sales went out of his way to secure the best possible price for me. Very appreciative of their professionalism and support. Now I’m considering a whole house water softening system to tame the hard water here, treat the issue and help to extend my water heater’s life. Look no further than Signature/Timothy Ott for all your HVAC and plumbing services!

not the same company that tim off built and ran for so many year. their service was always on point!
sad to see such a fall.. just paid for annual maintenance for 5 units. the tech was at our house for under 1 hour.. we have lost total confidence in signature..
will be moving on.

Christian F was knowledgeable, personable and just a nice person to talk with. Looking forward to working with him again in the summer and next fall for our tune ups.

Signature now invoices on a fixed price per job, rather than parts and labor. I was charged $350 to replace a 30 farad 370VAC capacitor for parts and labor total. It took approximately one hour to replace. This capacitor goes for between $10 and $20 on the web. They must think we’re too stupid to look this up. Wow!! I received good satisfaction from Signature. I had to complain but my complaint was heard. So now four stars

Brian is very knowledgeable and helpful. Diagnosed the issue quickly. HVAC system is new and on warranty. Installed by Signature. The whole team has been fully responsive and supportive.

Doug was awesome! Needed emergency service and he came and fixed issue same day. Very happy with service we receive from Signature

Will Mazeika with Signature did a wonderful job! He was prompt and thorough, a pleasure to deal with all around.

Absolutely horrible experience. I have no heat and called to schedule service. I was given a 2-6 p.m. window for the tech to arrive. At 5:40, I got a message that the tech was on the way. 90 minutes later, the tech still had not arrived, so I called the line to try to get an update. It’s impossible to actually get an update because you must first go through a worthless virtual agent and then talk to a person that says they have to reach out to dispatch to call me for an update. 90 minutes later, dispatch still had not called me back. So now, 3 hours past the window, and when I received a message that the tech is on the way, I still don’t know what the ETA is or if anyone is even showing up.

Showed up on time. Courteous and professional and skilled. Completed installations and repairs with attention to detail. Excellent customer communication. Refers to Bryan Smith and Santiago. Very pleased.

Signature was OUTSTANDING in coming swiftly to set up our NEST thermostat , and the tech was OUTSTANDING. (Thanks Brian Y!) Brian knew exactly what to do and we were up
and running in a jiffy--impressive command of new technology! THANK YOU!

Just purchased my second HVAC system from Signature in less than a year. Installed a Trane for my home and a Lennox system for my parents. Both are running great. Really enjoyed working with Ryan Gregg on both projects.

Regards,
Clark