HVAC reviews in East Greenwich, Rhode Island

Cost of delivered fuel oil very high. Serviced furnace for years / turns out oil boiler badly cracked for some time. Never mentioned!

Just got a bill after using these guys for years. $5.40 a gallon. Average state cost currently is 2.49. Do the math. I just got screwed. Calling the attorney general

I've always had a great experience with the gentlemen that have come to my home and service whatever I needed done I would highly recommend Petro to anyone! they've gone above and beyond their jobs very much appreciated a happy satisfied customer 👍

So rude, they kept on hanging up on me over and over

I am very satisfied with petro and have been a customer for many years, their service members are very polite patient and knowledgeable and have always resolved my issues in a quick and timely manner. I would recommend Petro to anybody

Prices are always a little high at Petro, but the service and personal make it well worth the extra few cents per gallon. I would certainly give them a try.

From the very first phone call into the office, to inspections of site, for the installation of a 500 gallon propane tank, everything was spot on! Great people to work with!

Terrible Annual Maintenance Visit
No issues prior to tech’s arrival. Week of Thanksgiving. No heat last night! This was third time over last 10 years that there has been snafu with Petro annual preventative service visit. I think it’s time to move on!

Two weeks before Christmas PETRO OIL of EAST GREENWICH charged our FAMILY that includes 6 children, 145% of the state average for 250 gallons of home heating oil. This is price gouging and should be illegal, home heating oil is a necessity. The woman I spoke to on the phone was kind and professional and they agreed to take $100 dollars off the bill. The end result is that we still have to pay 130% of the state average. Merry Christmas Petro.

Mark came to check on n our radiators, as a couple of my them were not working on properly. He was so pleasant be and he helpful. Fixed the problem and very knowledgeable about mechanics of home heating !

The Petro service personel are very respectful and knowledgeable of the equipment and service parts they use. They will answer any and all questions you have. They arrive on time , they communicate very well.

The people on the phone DO NOT CARE… Ridiculously low level of customer service…. The service people that eventually get to your house are typically awesome… I am assuming poor management of the people on the phones, sad !

3/14/18 update. They endeup fixing their mistake. They were very nice and I would recommend the new petro! I am actually quite satisfied now!

AJ Madison the company I bought a drying machine sent them to fix their dryer which was under their warranty. They came and never truly fixed it and instead of billing them they billed me for $190 and the machine still broken. And my eyes they came here for a half hour and said yep it's broken and they left and they want one $190 dollar's for that!

I'll rather get a lawyer, I don't even care if it costs me double I will not pay that! They will have to take it over my dead body

Excellent Customer Service and Service Calls. Petro is very responsive to “emergency calls “ and their techs are very knowledgeable. I’m very happy to be a customer of theirs.

As a Homeowner, I Highly Recommend Petro to Anyone & Everyone. They have been so Professional , Accommodating & Courteous. The Service Team is Exceptional. I've had THE BEST Experience by far with PETRO. I'm so Happy I decided to go with PETRO !!!! Thanks to All of you that work there !

You guys filled 2 tanks on my dad's road directly across the street from his house a few days ago. He has a contract with you as well... he ran out of propane because your driver skipped him.

He's disabled and had cancer, you wouldn't even pick up your 24 hour phone line. I called with 3 phones. Was on hold with 1 and then later on there was no hold option and you would let it ring 2-3 times and hang up.

This is more than unacceptable and I am more than irate. THANK GOD FOR THE DISPATCHERS at The Charlestown Police Dept. They related to me that BUCKLEY was your Subsidiary. I called them and Ray T was out at my dad's house within 40 min. He dripped in 23 gallons and apologized for what your company did and is pulling. You should give him s bonus because he saved you guys from a lot of b.s. from my lawyer.

I have been on hold now for 30 min trying to get you to fill your tank that he has a a delivery contract for. You're charging him $1.00 more per gallon than Santoro quoted us.... they answer the phones by the way and deeply apologized for not being able to help us since you own his tank.

Totally unacceptable. I plan on contacting the attorney General office as well as channel 10 news today. Hopefully your company is held responsible for all of the homes that had damage from a freeze out that would have been avoided had you held up to your delivery contract.

Over priced, service is mediocre. When moving, they spent most of the time pressuring me to give the information for those buying my home so they could directly contact them for service. They didn't do anything to help schedule things for the new place, instead telling me I have to call in again. They called me back multiple times for the buyers info...
If you get a service contract, their online system to schedule your "included" maintenance does work... Nobody comes, nothing gets scheduled.

I originally couldn’t receive an oil delivery because I didn’t renew a service contract when they raised the price of the contract. This issue was resolved by talking to a different customer service representative.

****update*** THREE calls to me about my review in 5 days...which I still have not rec'd a credit on my account its "pending manager review" so assuming they are holding fixing this as a quid pro for changing my review - which is NOT GOING TO HAPPEN.****
Where do I begin? I have a handwritten agreement from Bob Colardo that clearly states "2 years of service for price of one year" I paid for that 2 year service a year ago. Now I find a 308 charge for a service agreement on my account. Hold times are ridiculous. At 30 minutes on just a regular day. During a cold snap I was on hold TWO HOURS AND FIFTEEN MINUTES.
Do NOT NOT NOT use this company unless you like being taken advantage of at every turn.

We have a cap contract with Petro, capped at $5.74/gallon. I expect to pay a little bit more than market value because we have a cap. We got an oil delivery today at $5.67/gallon. The rest of the state is between $3.80-$4.25/gallon. Ridiculous price gouging for auto delivery customers. I called to question pricing and basically got "It is what it is." as a response. I will never be a Petro customer again, nor will I speak a kind word about this company.

I am extremely dissatisfied with your oil delivery service. I am on your automatic delivery system and twice this winter you have either failed me or almost have failed me. The last delivery you made was when my tank was extremely low, but I let it go because of the very cold weather. This morning I woke up to an empty oil tank and no heat. You guys just can't get your automatic delivery calculations right. Also, I can't get anyone on the phone. It took me 30 minutes to get through the busy signal and I have now been on hold for another 30 minutes and no one has picked up yet. I guess I am not the only one who is dissatisfied.