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What Knoxville customers say about local pros

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  Ian Adams

  16 June 2026
  1

  This is the worst experience I have ever had with any company in my entire life. The terrible follow up and dishonesty I experienced was on a level I hope I never have to experience again. I waited over a month for these guys to make it out to my house. They said they stay pretty booked up, but based on high reviews and a warranty on all their work I decided it was worth the wait. This company was supposed to come out and assess a leak around my chimney. I was away on a military orders during their visit, my wife was present while they did their inspection and they took a video of the inside of the chimney and looked around on the roof based on what she and they told me. They charged $270 for this service. Prior to the physical inspection occurring I was told by one of their office members to expect between $1,000 and $1,500 for a leak repair as a rough number. The physical inspection came with a repair quote of over $3,000 and involved tearing up shingles, water proof membrane, replacing rotten/wet ply wood with new ply wood, putting down a new water proof membrane, new shingles, and new flashing around the entire chimney. Upon returning home and feeling concerned with the quote, I had a member of my church who has spent most of his career in roofing come out and evaluate the leak with me. He found it in 5 minutes, and the repair involved none of what was in my quote. The leak was on the car port side of the chimney where no shingles are even present. The repair cost $400 in material and took 2 hours of labor. This cost $650 in total and my leak is gone. During my two week wait to get the team that actually fixed my problem out to my house, I called the office requesting to speak to someone about serious concerns I had with my quote. I made this call 4 times and never got a single returned phone call. At this point I escalated my concerns and requested to speak with the manager. David, the manager, was out to lunch. I called back after his lunch and explained that I wanted a leak repair quote, and that the quote I got was for a bunch of unnecessary work and didn't even address the area that leaked! I told him I wanted a refund for the $270 consultation. He dodged my refund request by saying they did me a service and said we wants my business and that he would get me an adjusted quote since it seemed there was something off. He promised he'd call me back that day. Even he failed to keep his word, I never heard back from him. Several days later I called for him again, but he was out to lunch again when I called. I requested a call from him as soon as he returned. Instead of calling me back, he had the field tech that did my $3,000 quote call me back. I informed the field tech that I wanted a refund and was doing business with someone else at this point. After explaining everything that happened up to this point even the field tech agreed that a wrong consultation was done and that the quote had errors based on everything discussed. He said it sounds like it should just have been a leak assessment. I laughed and said that's exactly what I asked for! He said that sometimes they like to just redo everything to guarantee they cover the issue since they warranty their work and do their best not to have to come back out free of charge to do more work. Do you see the issue here? I have to pay over $3,000 involving tons of unnecessary work so you guys can cover your butts? He assured me he'd get back with me by end of day next day with details about my refund and apologized for what I'd been through. Guess who never called me back? Incredible! I never heard back from him either! Now, this morning, over a week later, I get an email from the field tech saying my quote is still good and that they'd like to do business. I am absolutely astounded. They tried to take advantage of my family during the holidays and a time where finances are uncertain for most, failed to return all calls I made when I expressed concern, and don't even have the decency to own their mistake and refund my money. Do not do business with this company.

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  Ronni Chandler

  16 June 2026
  5

  Our experience with TN Fireplace and Chimney was a great experience. Had some concern about using our wood burning fireplace stove/chimney as weather turned colder (older home) and had them come out to inspect/clean. Did have some damage and replacement was covered by homeowners insurance and they helped with that process. TFC did what they said they would, at the price they said they would do it for, and when they said they would do it. We had a delay on chimney cap/mortar work because of rain but they got us back on the schedule as soon as weather allowed. They responded to messages and calls quickly. The work crews made no mess and were very clean. Have also had them come do a leak repair and waterproof chimney. Will know how that worked next time it rains but they guarantee work, so not worried. Plan to use for annual chimney cleanings in the future. 12/13/22

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  Kim Sexton

  16 June 2026
  4

  All of the gentlemen who came to our home to complete the work were excellent! This has been a lengthy process due to some shipping issues (COVID related?) and I’ve been disappointed with communication with I suppose Office/management. The work is impeccable. I would rate a 5 if not for miscommunication and what was supposed to be a 3 day project has been 3 months. Excellent work Mike & Austin! The tile looks amazing!

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  Jessa McNeely

  16 June 2026
  1

  I really dislike posting negative reviews about a business. However, the way this business has ignored me and my husband for weeks is ridiculous. Each of us has called at least twice a week since our inspection on August 16th. The company did come out and do the inspection. However we were promised when they left that they would send us a report detailing the inspection and whether we could use the fireplace. They have NOT sent us this report and it is now over a month later. They have not responded to our numerous phone calls trying to remedy the situation. Posting this negative review is our last resort. They never answer the phone or return or voicemails. At this point we would not trust this company to do any work on our fireplace.

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  Sharon Pritchard

  16 June 2026
  5

  Mike and Austin redid the mortar and secured the brick in my 80 year old chimney. My yard was not particularly easy for them to set up . But they figured out a way to work safely and did an awesome job. I am very pleased with the finished product. Everyone that I had any contact with by phone or in person treated me very nice. And the cost was very reasonable. I highly recommend them.

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  B

  16 June 2026
  2

  We liked TN Fireplace generally and have been pleased with their services. However, I recently called them to get a fix for the interior of my fireplace wall that was cracked (which I am happy to pay for), but I told them that it was one of their inspectors that actually put that crack there. Since they had done the inspection, I didn’t pay any attention to the hairline crack that I noticed after they left. But I used the fireplace twice this year and the crack grew to a gouge. So I called them for a quote to tell them. They blocked my number. I guess they thought I wanted them to pay for it.

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  Bryan Holland

  16 June 2026
  5

  The owner himself, Josh Cate did my inspection. Incredibly knowledgeable and professional. His crew that did my repair was as well. They were super nice and even did more work than were contracted. They made me feel completely comfortable with everything that needed to be done. From what they say they come in and fix what others tried to. Highly recommend this most professional business!

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  Miles Crowther

  16 June 2026
  5

  I recently had TN Fireplace & Chimney do a complete restoration to make my homes fireplace operable and safe. From the beginning of the process when I requested the estimate to the completion of the job, everyone I worked with was professional, courteous and pleasant to deal with. I put a lot of stock in working with companies that provide clear, easy to understand estimates for work, and I was very impressed with diligence and detail put into the whole process. The individuals who completed the project on my house were very respectful and professional, and the front office was prompt with their communication. I highly recommend this company, and would not hesitate to refer them to anyone looking for work that needs to be done on their chimney or fireplace.

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  Sherry Henning

  16 June 2026
  1

  I planned ahead and set an appointment to have my fireplace checked out at the end of July. They seemed very nice and knowledgeable. THEN two days prior to my appointment they canceled with no reschedule time. They couldn't reschedule due to their calendars. Unprofessional in the process. I guess I'm happy they did as this is not the type of people I want to relay on for my safety if they can't even get scheduling right.

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