Water Damage Restoration reviews in Murfreesboro, Tennessee

It took 7 months to get back in our home. The dry wall guys made a mistake because the supervisor never came by to check the job. He cut corners to make up for the cost of it. He would send one guy to work a couple hours a day on his way home. The dumpster sat in my driveway stinking the place up and even cracked my aggregate. He made photos but the time stamp was off. They were done afterward, my papers were all thrown in a box. I have still not recovered from it. They broke my pedestal sink and threw my expensive porcelain Lenape bathroom fixtures in a bucket of water and left them. Messed up the attachments in the back. Scratched up my tub by putting the toilet in it. My little dog died in that tub, I can still see his footprints. Too many jobs were being run concurrently and we were last in line and last taken care of. John was not consistent and blamed Freddie for being overloaded. If he would show up on the job site as faithfully as he gets to soccer games. He might do okay. Will Uhland was the bright spot he and Jim one of of the laborers.

We got a quote from them in March and have been ghosted by Cam ever since. I have called & emailed him several times about follow up for our house repair. It upsets me the most that State Farm actually recommended this company ! I plan to call my agent (who I have a close relationship with) and tell them to stop recommending this company because it’s a waste of time

Insurance claim filed end of July. Was told they would have the floor redone by end of August. They pushed the date back.. and again.. and again. The latest was to start on November 28. Work would commence on December 1. Today they called.. it will be a couple more weeks because they’re over booked. Over booked since August? September? October? If you book someone to do the work how are you over booked? We are already booked. At this point the floor is torn up, there is visqueen blocking off the oven and fridge, everything was removed from the flooring area, the floor has no due to failure to fix fallen through.. no sense of urgency? Very unprofessional, very amateur. I would never recommend this place to anyone including my worst enemy. At this point come Monday the Better Business Bureau will be contacted. If required we will take further action. If you cannot handle the workload don’t book it.I should also mentioned funds were paid and tied up since October for upgraded flooring. Again.. they called Thanksgiving eve.. way to ruin a holiday.

I had 2 insurance claims they worked on. The outside tree damage took about 3 months to get it finished. The contractor they hired to stain the deck was called back 3 times and still didn't get it done. And no none at Arcus bothered to check his work, I had to call them and tell them it wasn't done. The inside water damage was delayed a week because someone claimed to have seen a snake in the very small crawlspace, and I had to get a professional to certify there were no snakes. He laughed at the idea.
No one in the company talks to anyone else. I had to go thru several people with every issue to get some kind of an answer.
We have been going back and forth on the final reckoning as to who owes who. They claim I owe them one amount, the insurance shows documentation that they have been overpaid about 3 times as much. Still waiting.
The work looks great once it finally got finished. No complaints there. But my project started in May, and the paperwork is still not completed.

John was a great manager for the project. Worked well and efficiently with the subs and the insurance company. I was very thankful that he oversaw the project and that he made sure that those who were doing the work did a great job. We were very pleased with the work.

Arcus handled my water damage from the clean up to the rebuild. Greg was amazing, he was available to answer all my questions and I had a lot. No matter the time or day Greg responded. Everyone they sent was on time and absolutely professional. If your in the Antioch area Arcus Restoration is 5 star service.

Arcus restoration team are professional and polite. They were on time and called before they got here. They take great care when removing cabinets and countertops. They also clean up well. Team monitored the situation daily.

The workers were call very polite and professional! Anthony, John, Jeremiah and Dalton were great!!! Everything they did they explained and showed me and being a widow I appreciated that I knew what exactly was being done!! If I ever need any more work done I will definitely call this company!!! Thanks to all .

This was a great experience for me all things considered with having to move out of my house for two weeks to have my floors repaired. Matt my project manager was great at communicating with me and following up on items. This company made everything seamless for me and I would highly recommend them to anyone looking for a reputable company to do repairs.

Amazing! Sam kept all appointments and showed up a day early to protect my new front yard and cover plants. Crew came in tore down and installed 40 squares of shingles all in a day. The product is rated well enough that State Farm provides an annual premium discount. Win Win

I have used Arcus for two restoration projects and both times quality work was performed in a timely manner. The staff is very friendly and professional. I felt comfortable with them being in my home when I was not there. If needed, I would use their services in the future.

Molly, the Cordinator and Nathan, the project manager was always available when needed and went above and beyond. Always very professional. They always kept us up to date on what was going on and assisted in every way meeting our needs. Everyone under their leadership did a great job and were very polite and professional. Thank you Arcus

When my refrigerator leaked to cause serious damage to my floor, I was worried who would help me fix the problem. Thankfully my insurance company contacted Arcus!! I had the pleasure of meeting some informative, helpful, and patient individuals. Nate, Molly, and Stephen walked me through the entire process. Thank you team!!

Big shout out to Nathan and holly for the amazing job. They only let you do 5 stars, but it was a 10 star job and quality.

We had plumbing burst in our home and made a huge mess. The Arcus folks did a great job putting our home back together again. Special thanks to Nathan and Molly for the great work keeping us informed about the complicated scheduling and managing the different work crews.

ARCUS did a professional, guality, and trustworthy service. The associates were knowledgeable, trustworthy, and customer friendly while producing a quality finished product. The support staff were outstanding in providing updates on sequencing and scheduling tasks that supported our input and approval. Their coordination with our insurance adjuster on our issues was outstanding! Best I’ve ever dealt with during a nightmare disaster.

Arcus is one of the most professional and accommodating companies we have ever used. It’s unbelievable how fast and efficient they are in identifying and implementing a plan for our bathroom issue. Matt was our go to guy and made himself available 24/7 which was necessary for this time sensitive project. He was very knowledgeable about the required repairs and was meticulous with his assessment. Then Jaylon was dispatched the very next day to start preparations and begin water damage treatments. Like clockwork, Jaylon came by every day to ensure the project was progressing on schedule. Without question, Eddie was the super star on the team. As the on-site repairman, he went far and beyond what was asked or required for this repair. We were so impressed with Eddie’s knowledge, skills and precision. 100% satisfied and would recommend Arcus above any other option.

Sam Wright was our Project Manager. He went above and beyond from day one onto the completion of our roof replacement. Dates and times were always met. The quality of the product and labor was outstanding. I hope I never need another roof replacement, but if I do Sam will manage it!

WOW!!! Let me start off by applauding Matt from Arcus and his team for their OUTSTANDING performance and professionalism during this stressful time. For those who have experienced water damage to their home, it can be a stressful endeavor. Matt and his team were very communicative and responsive during the entirety of our remodel. Matt went above and beyond what was expected from a contractor and put our stress at ease. If you're considering or on the fence about using Arcus for your needs, DO NOT HESITATE! You will not be disappointed with their services. Arcus has earned a lifetime customer for any future needs should life throw another curveball our way.

Van 2120 (I think) just blew by me on I24 East doing at least 90. Squeezed between 2 cars while flying and I thought he was gonna take both of them out. If I was head of this company, I'd fire this guy on the spot. I24 east at 2:15pm at Old Hickory Blvd and Waldron Rd

Our insurance paired us with Arcus once our builder completely screwed us. We went in with a bad taste and were already upset about the repair project and everything involved. Nate quickly turned that around. He jumped in immediately and hit the ground running. Molly kept us up to date with every single appointment, arrival, and timeline from day one until the final inspection. They took care of flooring, drywall, trim, paint, and even cleaned up after. That part of the house was cleaner than the day we moved in!