Appliance Repair reviews in Nashville, Tennessee

Responded promptly to their question about warranty, and then… nothing. No follow-up. If you’re looking for a company that values communication and actually wants your business, this wasn’t my experience.

Great service.

A1 service I will continue to use their service

Very accommodating. Willing to work in a solution.

They did not show up for scheduled service, no call.

This is an A one company, I will always call them for my repairs. I have been using them for years.

Poor service and communication. Received quote without a breakdown of pricing. Was hung up on when I said I would be going in another direction.

Huff appliance is much better now that they no longer have Karen Huff as an employee She would send male customers off color jokes and perverted email to intise and arouse them that was unprofessional.

Called Monday to make an appointment. Was told they would call me back with date. Waited 2 days called again. They took some info and said they would call me back that day. They did not call back.

Our dryer broke. I have Huff a call. They were at our house the next morning and fixed the issue. Doesn’t get better than that. Thank you.

Great experience. Good follow up, took care of issue quickly (part was in stock), and reasonable pricing. Good company, will definitely use again.

Excellent customer care!! Sean is very knowledgeable, and they get things fixed the first time. I highly recommend Huff Appliance.

Shane was awesome! He was punctual and was able to fix my Bertazzoni oven quickly.

they were able to fix my Scotsman ice maker and did it at a reasonable price. Not many appliance repair places will even touch a Scotsman and to replace one is $2,500..

Super rude staff answering the phone. Both times we called to see about potential service and scheduling it was a horrible experience. They were recommended by Complete Protection Warranty and apparently the only service company in the area they partner with. We ended up going a different route and would avoid ever calling here again if possible.

Fergusen appliance sent them out and they never gave the needed information back to Fergusen which is holding up returning my very expensive problematic thermador oven.

Would love to give them ZERO stars. Called for an appointment but they were booked several days out. Booked for the next available day and told them it had to be BEFORE 1pm. Called the morning of the service and my time request was completely ignored and I was put as the last appointment of the day. Only option provided was to book the next available time which was 4 days from now. Need training in customer service!!!!

Shane came by and was super friendly. He figured out the problem really fast and got it handled right away! It was a huge headache to have a broken washer and the team made the repair process super fast and easy!

Wonderful Service! Thank you Huff Appliance! Bought a new Bosch dishwasher back in July that would not run properly. Huff not only came out and fixed the problem on the day that fit our schedule, they were on time, polite, fast and very knowledgeable. Five stars all the way!

Called for service on my dishwasher on a Monday and was promised they would be there before the end of the week. I didn't hear anything, so I called back near the end of the week. Nope they can't make it till the middle of the next week. Meanwhile, developed a problem with my microwave so called to include this on my service request. She said he would be out on Wednesday. He was able to replace the broken part on my microwave. Said he would have to go back and look for the price of the part for my dishwasher. Advised if he came out to fix that, the trip charge would be reduced to only $60 rather than the normal $110 (which I though was excessive). I had never heard of charging a second trip charge. Early the next week, I still hadn't heard anything, so I called again. Story was that he had been out of town. By this time, I had also noted that he had added wrong on the bill for the microwave and had overcharged by $10 and pointed that out. Was given a couple of different excuses for the addition $10 charge which I refuted, and she finally agreed it was just bad math and he would just take that $10 off the dishwasher repair. He finally called back two days later with the cost of the part--over $300 for part alone. I told him never mind because while waiting for him I had called All Better Appliance. It did take a few days to get scheduled with All Better, but he was there when he said he would be, he priced the part needed (half of what Huff said) went and picked it up, got the dishwasher fixed up and the entire cost of repair was less than that quoted by Huff Appliance Repair for just the part alone.

Terrible experience with Huff Appliance. When attempting to schedule the repair for our ice maker, I was told that they would "get to me when they could." Each time, they showed up announced with no advance notice. After 2 attempts to repair my ice maker in my home, they took it to their shop to "watch it" for almost 10 days. Each time, I was assured it was fixed only to have it stop working 3 days later. They left scratches on my custom cabinets, left tools at our house after each repair attempt, and their scheduler offered countless excuses as to why no one would ever call me back. We finally moved on and had 5-star service with A-1 who repaired it after one trip.