Home Services reviews in Helotes, Texas

I am told german cockroach infestation level is 1/10 which is very light, i asked service for a mid size kitchen, and small bathroom. It took like 20min to finish the job, I paid 210$. Checked the invoice and did not see how they calculate amount. The service guy was a pro, scheduling was good, but I really believe this amount is too much for this service. Next day I found another place, video called them and they gave me guaranteed quote of 130$. I do not think I will ask for service again.

Excellent service! The ladies in the office were genuinely concerned about our issues and extremely polite and professional. Jenny recommend the perfect treatment for our home and we are thrilled with their service. Caleb and George were very professional and knowledgeable. Thank you Apple !

Frank came out to my new place today to service & was great! He explained ever treatment he did and what to expect. I will continue to use Apple Pest control!

Sixto, is an amazing employee. We have met very few people who know their job so well and have time to be personal and caring all at the same time. Sixto is the face of the company and should receive a high level of compensation based on knowledge and customer satisfaction. If you were to train new technicians, Sixto would be the lead trainer hands down. We have had other Pest Control Techs visit my home and nothing compares to the service I have received from Sixto. My elderly parents had an amazing experience with Sixto, as well as my sister.

We have hired Apple for over 10 years now and we’ve always had a great experience Frank and all the other technicians we’ve had are professional and knowledgeable.

Called Apple Pest Control to let them know that I was still having a problem with fleas after their technician did a same-day service call on the weekend (which I was very appreciative of). I received excellent results from the call. Not only did my home receive additional service but I also had the owner of the company talk to me to ensure I was satisfied with the service. Thank you for the great customer service. I would recommend your company to friends and family. Thanks again.

Carlos Obregon did an excellent job explaining the products used as well as their safety. I have used Apple Pest Control for years and they do a great job. I highly recommend them.

Apple Pest Control has been my "go to" pest service for many years. They are knowledgeable about bugs, lawns, trees and are always willing to stop to answer my questions. It is great to work with a local company who gives their customers excellent service from the first phone call, to the service agents, to the followup.

Very disappointed in this company. If you are someone who values good customer service and can’t just wait around for hours for an appointment then please look elsewhere. Shawna Garcia, the office manager, is terrible at her job and doesn’t know how to deal with customer escalations (more about her in the review). We started our services back in July 2023 and it has been a frustrating experience. We only had about 3 services done but they did not make it easy. As a working mom with limited time it’s hard enough when you have to schedule a window of 1-5. On top of that, we only got a call from the tech one time with notice they were on the way. The other times the tech showed up on a Sunday (no call) when we had scheduled for earlier that week. The next time the tech showed up with no call. Our fourth service was scheduled for 1/4 between 1-5pm and that day someone named Dawn (I believe) called and said our tech was 5 mins away. No one ever showed up. I called on 1/9 asking to speak with a manager to voice my frustration and get this corrected but was told they were in a meeting and that someone would call me that day or the day after (1/10). Never got a call from them. It wasn’t until today (1/11) that a tech called saying he was the one assigned but that he never got notified or something? He was very nice. He then spoke to the management team and Shawna ended up calling me. Wow, she was incredibly rude and dismissive. She didn’t yell or anything but basically acted like I was a nuisance for wanting to voice my frustrations. After I explained what the issues were, the only thing she picked up on was was that I called one of their techs Steve instead of Steven. Saying “well, we don’t even have a guy named Steve. We haven’t had a Steve for 20yrs”. I don’t know if she meant to but it definitely felt like she was insinuating I was lying. If this is how management deal with escalations they need a total revamp because the conversation with her only upset me more. We love the techs but man, the experience we’ve had has been so unprofessional. Maybe Shawna is the anomaly in regards the management team but considering no one gave me the time of day until a tech had them call me I just don’t know. Even then it sounded like she was just ready to brush me off. To wrap up all of this, they obviously don’t see me as a loss and will continue to operate the same but please spare yourself the troubles and find another company that provides better customer support.

Experience not so great. The technician did not seem interested or up to do his job properly. Took down wasp nest and left the nests thrown in the entrance to my home all smashed in pieces. Sloppy, then only removed 2 and left the rest. There is no plan either after getting services, no follow up by Apple. Usually other companies are interested in getting you signed up for another service. But nothing here. Still have ants and bugs after service and now looking for another company

We have used Apple Pest Control for 25 + years and are very happy with them. We have quarterly service and the few times we needed a retreatment in between the quarterly service, they came out with no problems ( usually during very dry times such as now). Recently another company came by to sell their services, and were very pushy and persistent. They actually came by three different times. It made me appreciate Apple and their friendly non pushy service. We will continue to use Apple and will recommend them to anyone who wants great pest control service.

Rick recently performed our quarterly routine service. He was very courteous and asked questions to make sure that we are satisfied customers. Thanks to Rick and Apple Pest for helping us keep those nasty pests under control!

Apple Pest Control has the best service paired with friendly, knowledgeable staff. The technicians communicate with you before and during the visit. Stan and the Apple staff are always willing to help with any questions we have. Apple promotes humane treatment of all critters. This is the best pest control company hands down.

This is a company that really stands behind their work. I had a problem and came right out and fixed it. For no additional charge. Everyone was professional and kind.

I called Apple Pest Control Misty answered the phone.Was very polite.I made a appt. to have my house treated,she told me about a technician that was very good,she told me to let her know about his. service. OMG Sixto was TOP of the LINE! VERY POLITE and DETAILED. I called Misty right after he left my house. I told her add me to his REGULAR CUSTOMER LIST!!!!!!!!!!

I called Apple Pest Control when I noticed termites in my home. I have never used an exterminator before. I saw their reviews and recommendations on Nextdoor and decided to call them. They were able to send out an exterminator the same day, within an hour or two of my call. Chandler was professional and informative at the inspection and extermination. They were able to schedule an appointment for me the following week. Wonderful customer service from the time of my call with Sarah, up to the service. I will definitely use them again, hopefully I won’t need to, and will recommend to others. Thank you, Apple.

I called to order a pest control service at our house, and discussed with the lead technician exactly what 3 insecticides would be used, and confirmed that we wanted the service. Well, they never showed up for the service, but I still got a bill. Upon closer inspection, the service was done at the wrong address, and was only one insecticide, not any of the three we had discussed. My husband and myself have called multiple times requesting to speak to a manager, and are always told we will get a call back, but never have. I have emailed multiple times saying we will not be paying the bill, but 7.5 months later, they are still sending me the bill over and over requesting payment. I really dont know what else to do, since they dont seem to respond to phone messages or direct email responses to the emails they send me. Maybe I'll just have to show up at their office. I definitely recommend you go elsewhere for your needs.

We went with Apple as a recommendation from a family member. They came out a little over month ago and we did see good results at first. Now we are seeing spiders everywhere again. Called to let them know and they said it had to get manager approval to get someone back out. Over a week later and haven't heard back. So they say I'm not a customer my married name is Young.

Rick at Apple Pest Control is the best!! He is always so helpful and timely! He spends time answering our questions and explaining the where’s and how’s of our bug problems! Rick really is the most helpful guy and he is so kind! Thank you for all the work you do and the help we appreciate you!

I am the kind of person that never posts negative comments until now. Apple Pest Control, through their negligence, has cost me a lot of money since they were unable to locate where rodents were coming into the attic. I now have a mold problem that was caused by rodents chewing on the a/c pipes that also resulted in a leak in the dining room. Now I have to get someone to paint the stains on the ceiling plus replace the a/c portion with the mold. I also had to pay Blessed Pest Control to correct the problem who easily found it for much less money. All of this could have been avoided if they had properly secured the entrance.

I hate leaving bad reviews, but it really makes me feel like my time isn't important when the company consistently comes hours later or not at all when I take time out of my Saturday to wait on them. This is the second time Apple Pest control showed up several hours later (215PM for an 8-12 appointment) and the first time they didn't show up at all. After speaking with the gentleman who came out to spray the rental (who did a great job btw, no disrespect towards him), I found out that Apple doesn't give the best logistical plan to its employees who have to drive to these appointments making them take longer to complete the jobs. I'd recommend the brilliant folks who dispatch these routes need to take the time to give realistic routes to its pest spray specialists so customers don't need to deal with the consequences. Otherwise if this wasn't a rental and my own place I'd just spray it myself. Would not recommend.