Love My Clean House

Scheduled a move out cleaning for a 1 bdrm apt. They were supposed to be here from 8-12. I left to run errands around 930. Got back at 1130 and they had left. I had to do another hour of cleaning because they missed basic things. Wiping down a wall in the bathroom, the drawer under the oven, the entire living and dining room blinds were still dirty, the coat closet was missed. The island counter top was dirty. I asked them to sweep the patio and that wasn't done. I called to tell them and they said they had sent another 2 people to clean because the 1st cleaner had to go to her second job. So it took 3 people to clean this place and I STILL had to clean? They said they could send them back around 4 pm to finish. I can't sit in an empty apt for 4 hours with kids and pets to take care of. I hired these people to do the cleaning so I didn't have to. Disappointed.

Horrible service for house cleaning. I was told 2 ladies would come for 4 hours and 3 ladies showed up. One of them was elderly lady (with all due respect she could not do much)and they said they will clean only for 2 hours. They did not even stay for the entire 2 hours. Very unhappy with the service.

Unfortunately I had already paid for and scheduled window cleaning and so had to go with them 2nd time. The person who came did a decent job but has broken a piece of alarm sensor on one of the windows and also broke a window blind.

Will never use this service. I am giving 1 star as they do not allow me to post this else no stars at all for this company.

Based on previous work, I was a repeat customer.

Making the appointment was quick and easy online. Their prices are average for the service. They showed up on time. It goes down hill from here.....

They literally scratched my windows!!! First they tried to blame the dog, who is small, 17 years old, blind and deaf. When I pointed out scratches that were too high even for a young, energetic dog, they just looked at me. Finally, I showed them a massive amount of scratches at eye level, on a full pane door that I had just had installed....A BRAND NEW DOOR WITH BRAND NEW GLASS..... That's when they called the owner.

The owner showed up, looked at the damage and immediately started saying they didn't do it; I insisted they did. Had just one window been damaged, then perhaps who did it would have been questionable, but many windows were scratched and in particular the brand new one was very damaged, with the same kind of scratch markings, so it clearly pointed to them as inadvertently causing that damage. We went back and forth about it several times; the conversation was calm and rational. He asked me what I wanted to settle this and I said I wanted recompensed for the door so I could replace the glass or the door, (which ever was cheaper). The other scratched windows I'd let slide as they scratches were low and not that noticable. (The scratches on the new door were all at eye level)

At that point, he said he was calling the police. I didn't think I heard him correctly, so I asked him again....and he repeated that he was going to call the police. I looked at him in disbelief and asked him why. (wouldn't you have???) He said he was filing a report with the police since we disagreed on what happened. I told him that this was their damage and what did the police have to do with it, to which again he replied that he was calling the police. I stared at him in disbelief; had he said he was calling his insurance company, I would have understood and appreciated it, but he was going to call the police!!!!

I told him, "Fine, call them." I I literally escorted him to the door and told him to 'get out'. I was calm and rational; I was in a complete state of shock. They damaged my property and they are calling the police! My head was spinning. This was a simple customer service issue, that his people created and he was shifting the blame to me as if I was the crooked one. Did he think this form of intimidation was going to scare me into changing my claim?

Well, folks, he did, indeed, call the police~~HE CALLED THE POLICE..... he literally called the police, who showed up to take a report. Even the officer was shaking his head. When I asked him why the police were involved, he said he didn't know, that he was just doing his job and getting both sides of the story. He took the report, I apologized for wasting his time and public resources, still not fully understanding what had just transpired. His best guess was that the owner would try to take it to court, saying I defrauded them by not paying the bill which was:
1. never presented
2. nor was the job completed and
3. they damaged my property.

I'd include pictures if there was a way....

My thoughts.......the owner clearly knew they had damaged the glass and was trying to deflect and shift the focus back on to me so I would back down.

Crooked, crooked, crooked. What ever happened to integrity??? I am so disappointed in such behavior....and a week before Christmas, too!