Electrical reviews in San Antonio, Texas

We have had our solar panels for over a year now and been pretty happy. We shopped around and Charlie with Trismart was the 4th person/ solar company we spoke to. He provided the best price and did not come off like a salesman and made us feel comfortable answering our questions and explaining everything in a way that was easy to understand. We didn’t want to finance and saved up to purchase the solar panels. Total cost with rebates and incentives was lower than what we had budgeted. Our CPS bill has been pretty low since we’ve had solar and we’ve been pretty happy. We recommended Trismart to one of our neighbors and when we got home late one day, Charlie was at their place talking with them. He mentioned that since our neighbors decided to go with Trismart, we would be receiving a referral incentive. If we ever had move and needed to get solar again, we wouldn’t hesitate to contact Charlie.

Avoid this company, they have lied or deceived on every promise, monthly bill is $100 still paying for an electric bill, and monthly payment on panels will go up to 145, they are a dishonest company and their sales people will push and push on you to buy, giving all the sweet promises, make sure to double read everything and get their offers in writing. after install they ignore my emails and calls. avoid the vivint bundle the two companies do not talk and do not honor each others offers. trismart solar is a scam company praying on the public.

3/29/2024 update,
Still not answering or returning phone calls call my tech is ignoring my texts and calls. For those of you contemplating still a company to avoid there are a lot of others out there that will serve you a lot better. It's a shame that they prey upon the community like this, and our local heroes.
6/052024 update
Talked with customer service, the "discovered a discrepancy in the contract that was overlooked" and said they would only pay the contracted amount but none of the cost of the fees included by continuing to pay for another service that their company promised to pay off. That was a month ago and no money has been transferred and nothing has been done still still $1500+ in debit paying out what trismart said they would pay. Continues to be a dishonest company

Stay tuned for more tales of the financially destitute.
9/27/24 update. Company called me to ask what would it take to make things right. Got an email later saying that they're only contractually obligated to give me a portion of the funds and refuse to do anything more. So they are not interested in making things right only doing what the original agreement was at signing of the contract but not the fees that I accumulated over the course of a year having them not paid until now, still attempting to get the rest, I get an email every now and then telling me to take this post down

TriSMART Solar is definitely who you want to go with when getting your solar panels installed. If you are interested in getting solar panels I highly recommend David Gonzales to help you through the process. He has been working with us since day one. David is extremely responsive, knowledgeable, and just an easy person to work with when dealing with solar. Our panels were just recently installed and he is still always willing to answer any questions or concerns that I have about our panels. David really sold me on TriSMART and the idea of getting our panels installed through them. Definitely an easy investment and a great way to save money in the future.

Very pleased with the minimal length of time it took to install panels. The follow up has been amazing; calls to make sure all is well visits when something looks off on their end, and the less than ten dollar electric bill every month. WOW. Have really enjoyed working with Charlie and Aimee. Would highly recommend TriSMART Solar for your solar panel needs! Charlie will tell you all you need to know and answer any question you have.

James and Aimee have been wonderful throughout the entire process. James took the time to really break down HOW I would save money by having solar panels. He showed me the numbers and answered all of my questions - sometimes more than once. Very down to earth and honest and you can't say that about many sales people these days.
Aimee has been very easy to work with and very friendly. She took the time to follow up with me and make sure everything went okay on install day. Great Company with Excellent Employees who actually know what it means to have Customer Service! Highly recommend. Not only because of the people, but because they beat any other price out there for panels!

I have now had Solar installed by TriSmart for a year now. They met with my wife and I and we talked about system size. The size they recommended currently takes care of about 2/3 of my total power consumption over the year. The return on investment is good. I pay about $110/month on a 20-year loan (from their preferred lender) and I save at least $20/month. The solar panels produce about $150 worth of power per month, on average. Overall satisfied. If I had to do it again, I would get a bigger system. Overall, the sales team and the support team have been great, as well as their preferred lender, which to be honest can be hard to do. Not to mention these are some of the best-looking panels on my roof, especially compared to some of my neighbors.

I LOVE MY SOLAR
After 3 months of my solar installation my energy bill is almost nonexistent…Thank YOU! TriSmart Solar.They were awesome, and it was very quick. They got me in within a month of me requesting their service.” My salesman David G. was very professional and thorough in the explanation of what was going to happen.”
David was fast, accurate with their estimate. Everything we asked for they listened to and did.”

I admit that when first approached by the young lady who was canvasing our neighborhood asking if we were interested in solar, I was tempted to send her on her way. I'm glad that I didn't. She explained to me how I could either give my money to the power company or give it to pay for solar panels and save on my monthly utility bills. We followed up with an appointment with Jacob Smith, the sales rep. He answered all of our questions and set things in motion. Within a few weeks we had panels on the roof. The installation went very smoothly and I was impressed with the team's expertise. Once the utility company signed off the panels went live. I immediately started tracking their performance in the app that communicates with each panel to see how much production I was getting here in the dead of winter. Several days the production exceeded the consumption. Most days production amounted to a third to two thirds of consumption depending on the weather. Even on cloudy days there was production, perhaps 10% of consumption. I can't wait for summer! That's when I'll see the best results.

If you're going to go solar, and you should, I highly recommend TriSmart. My experience with them has been nothing short of a joy.

Ethen Bowen at Tri Smart has been a pleasure to work with! I’m a roofing contractor and reps like him make the process smooth and easy. Go to him for your solar needs!! 10/10

When looking for Solar, I did my homework and got several quotes. Tri Smart has hands down the best incentives, best cost and financing options, and met my goal to meet my usage at 100%. But most of all, they have the BEST salesman. Kendall Perkins explained the process in depth and has been so attentive and responsive. I could not be happier. Thanks to Kendall and his whole team!!

My husband and I had been considering investing in solar panels for a while when Charlie from TriSMART came knocking on our door. He was very patient in answering our questions about solar power and tax incentives, and he offered us a price-match against any comparable panels we were offered by any other vendor. Of the three vendors we spoke to, TriSMART had the best product and was able to make the price competitive. We've been so happy with their service since installation, and the energy production reduces our energy costs dramatically.

I’ve had this system since 2022. The sales guy Tad said I’d be over 60% grid independent with my $50,000 system!!! What a JOKE, I’ve never gotten over 35% grid independence. Huge disappointment and I really really regret getting this system. Problems from the start. DONT USE TriSMART!!! They should rename themselves TriLIARS!!!

I am highly impressed with the entire TriSMART Solar experience. I have shopped for solar panel installs for several months, and TriSMART earned my business. I'm a hard sell. First and foremost, I do not want to feel like I am a sales transaction, and I did not. Tara reviewed my CPS bill and discussed my usage to base my solar panel decision centered on that information. There was no push to oversell more panels than I needed. The initial panel estimate was the lowest I received from any other company. She also explained the option to add additional panels to my system later if required. It’s reassuring knowing I didn't overspend and could adjust with additional panels if I underestimated. Win-Win for me. I asked for several different estimates based on the # of panels and offset options. Responses were quick, and knowing my options is comforting for this type of financial decision. If you are considering solar, contact TriSMART and ask for Tara Gass. She is patient and explains all aspects of the process in a way that is easy to understand. Tara also updated me on the tax incentives tied to the Inflation Reduction Act of 2022, which helped me make the final decision that now is the time to purchase.

Tyronn was my advisor and I had a great experience. He is very responsive and knowledgeable. Even before the appointment he called to confirm. Which was very helpful. He explained each step in the process as well as how to receive the tax credit. He wasn’t pushy at all, and made sure I was well informed. I’m very happy with my solar panels and haven’t had any issues, I no longer receive a bill from CPS. I have recommend several friends and family member that have had the same experience.

TriSmart Solar thru Vivint. It has been 1 month since installation. CPS has come by twice to perfom commissioning (interconnection) both times failed. I haved called numerous times and texts to TriSMART solar. There is no response from TriSMART solar. Completely regret working with them. Vivint is a good home security company but TERRIBLE choice for solar. I have been left hanging in the dark. TriSMART Solar = FAIL

*update - after this review I was contacted by TriSMART solar. The commissioning failed because TriSMART's electrician was not present during the scheduled inspections (required when a battery is being installed) My solar system was finally up and running about a week later. So far everything is good.

Edit: Well the minor communication issues at our install two years ago should have been a warning sign. Two years after install, we had to replace our roof and needed TriSmart to remove and replace the panels. The experience was excruciating. They don't have anyone to answer their phones. Or return their return their messages. Or return their emails.

They were sharp and unpleasant to work with. We were paying them more than $5k to do the work, and yet we were treated like an annoyance every time we interacted with the company in anyway.

They regularly broke promises, including some that have caused damages to myself and family.

So why two stars instead of one? Well so far as I can tell, they are not in fact a scam just an poorly run company.

Prior review:

Very good experience. I would recommend them to anyone. The quality has been strong, and the results have been great, and exactly in line with what I was told to expect. There haven't been any hidden fees. No surprise payments. They were trustworthy.

In fact they went above and beyond to get answers for questions for me, finding emails from local utility company reps and the like.

So why not 5 stars? These guys are commissioned and you can tell they have a lot of pressure to close, and it gets to them. You can feel the pressure, and I don't like doing business that way. And after the deal closed we've several small annoying miscommunication issues. Less than you'd expect with a run-of-the-mill cell phone company, but there nonetheless.

Vivent guy came tadd marketing there product. Misinformed me on warranties on the solar panels and how it would affect the warranties to my house after being on the phone for literally three hours I finally got a hold of a sales rep for tri smart rep. I strongly recommend reading over warranty agreement prior to signing

Edit: I am not a robot 5 minutes after posting a response to this Google review I got a call from them, they claim this is vivient (sales team that marketed the product) not them. My cancellation case number is 9048. They could not find the account because instead of putting my name he put my nickname on the contract. Bumping it up to two stars because I kind of understand there point but they still have a third party marketing there product and should be more careful who they partner with. They claim vivent just calls and subcontracts them out which is worse in vivents case because that means you are getting a maximum upcharge for there being a middle man. If you decide to go this route call trismart direct and read through all the documents carefully it's all there and it may stop misinformation from there being a middle man. Recommendation for trismart hire more people to answers phones and monitor who is pitching your product. This could have turned into a nasty legal issue with two companies being involved in one agreement and the consumer not knowing, My name wasn't correct on the contract, the warranty doesn't match what the sales rep marketing your product says (I understand you may be getting third partied), and the silent partner stance I feel you guys take could cause issues later for your team.

Mike the Sales agent is awesome, as well is the install team who rocked through installing 52 panels and 20P battery. The support staff scheduling the inspections and linking up the final commission turn on suck. This is a major and epic failure to execute the final leg...not once but twice despite my best efforts to coordinate. 2 month delay thus far in getting our system commissioned and turned on.

TriSMART Solar was absolutely phenomenal. James, my sales rep was very knowledgeable and answered all my questions until I felt confident in making the decision to go solar. TriSMART took good care of me and the solar panels look great on my roof. The installation crew were amazing. I had zero issues. This is one of the smartest choices I have done for me and my family. This will save us a lot of money for many years to come. After getting solar panels, I’m surprised why more homes don’t have them. I recommend solar panels to friends and family, and if you do get them, go with TriSMART.

We are VERY satisfied with TriSMART. From the first visit, until we finally got panels installed and
approved. Five ⭐️

They are simply the BEST. Our rep, Cody, was very transparent during our meeting. He and Malachi, were awesome to work with. They have demonstrated
have great customer service with us. They will keep you informed throughout the entire process. Honestly,
the best price out there with this kind of incentive. STOP looking, just call and set up your appointment. 😊