Blanchard Oil Company

This company is great. They did an amazing job on my renovation for a bathroom and laundry room and were very willing to work around my portion of construction on the reno.

Great company with great individuals.

Not happy or pleased with this business. We have been customers for over 4 years. Ever since day one when we bought our house, we could smell exhaust when the furnace ran. Not one technician (and we had many) could figure out what the smell was from even though they said it wasn’t normal. No carbon dioxide was reading and the carbon monoxide detectors weren’t going off. They said it was a throw away model. We have had this unit serviced by them numerous times. In December 2018, we had called them 4 times within 3 days (all after hours) it was trial and error trying to figure out why it wasn’t running. One technician replaced multiple items and the next morning we still had trouble. After all that the one technician said it was ice in the tank with kerosene which was from them. Hmmm but they replaced many parts. Almost one month later we had another issue where the cad cell melted. The guy put down 2.5 hours and he wasn’t even here 45 min. I know they tack on travel time but really?! Four days later it happened again so we called someone else. The minute this guy from another business walked in, he knew something wasn’t right due to the exhaust smell. He tore it apart and it had a crack in the heat exchanger. Go figure! Not one technician(other than the guy who replaced the cad cell, whom suggested we have it tested for a draft, but couldn’t do it cause he didn’t have the right equipment with him) ever thought of this or had ever torn it apart to check in over 4 years. I still owe a bill to Blanchard Oil and it frustrates me cause all that work for nothing. I had to buy a new furnace and now no more smell. We could have saved thousands of dollars in 4 years if they would have figured this out from day one. Will never use them again. Lady on the phone was becoming very defensive and short when I was venting to her about the most recent bills.

Incompetent installation, permanently damaged our home doing an extremely simple gas line upgrade which they did not fix or pay for.
After buying gas and fuel and paying on time for 1 year they left our propane tank run out, without apology, they refilled the tank at twice the cost of another local company’s rates. When I questioned they offered no solution and told me they didn’t need my business. After refilling they did not perform a pressure test on the system as required by state law.
After being on automatic delivery of fuel oil for over a year also they are letting our fuel oil tank run empty in the middle of the winter. The only call we’re making is to find a new supplier other than Blanchards.
Sadly they bought our local family run business but it’s obvious they don’t share the same customer service ideals...don’t waste your time here there’s 10 other competent fuel suppliers to use.