Molly Maid of Richmond

I reviewed Molly Maid 6 years ago and just recieved a reply from their new management team. So I added another star to my review because I appreciate your acknowledgement. Thank you! I wish you much happiness and success.

Old review:

Molly Maid - They do a great job until they don't anymore. Just wait for it.

When they are good they are very good. Unfortunately, Molly Maid teams are incredibly inconsistent. They've been coming here alternate weeks for 2+ years and have left my home sparkling clean, spotless, all over neat, and ready for guests. Priceless! AND they have left a trail of noticeable smears, dirty floors, streaky mirrors, rumpled rugs, and crooked wall art, table runners, lampshades, etc. It once took over an hour cleaning & straightening up behind them (usually it takes 15-30 mins) on all three floors shortly before weekend guests arrived.

There is little consistency and little, if any, quality control. One person should be in charge of checking the home to insure it's to the owner's specifications. Sounds like a simple fix, but it's a mystery instead. They've been doing this cleaning business for YEARS, yet still make the same careless mistakes.

The front office tells me that they will pass my requests on to the ladies showing up that day. But my requests should already be in my account notes. Still, several times over 2 years I've requested by text and calls that they always turn off lights that they turned on when they entered. Most times they leave on those lights, like when we were gone for 2 weeks. It baffles me that they can't get it right. Maybe other clients want their lights on and I'm the weirdo? But maybe because it's a new team?

Usually there is a member from the old team on the new team but it doesn't seem to matter. When a new MM team cleaned my home, they made the same rookie mistakes as the old MM team did in the beginning. It takes weeks to get them on track, but later another new team arrives and it's back to basics again. Withheld screams puncture my throat.

Molly Maid certainly is NOT trying to lose business, and I don't think the ladies are awful. They are very nice. And they do need to spend as little time as possible in any one home, so that they can get to every home on their list. The business model is to give clients a super fast wipe down for a very modest price. In and out. Not bad. Just keep in mind that on the days that they are super busy, they will do a lousy job. They do a great job until they don't anymore. Just wait for it.

Wow! This was our first time having a cleaning done by Molly Maid. I wasn't quite sure what to expect, but we were stunned by how much of a difference it made. The cleaning crew showed up on time, brought everything they needed, and went right to work. Two hours later, I can honestly say that our house has never been cleaner. They definitely do a good job on all of the "big ticket" items, but they also seemed to have a knack for picking out all of the little things that you "wished you would get to", but never really have time to clean (ceiling fans, baseboards, bookshelves, door handles, blinds, etc). The smile on my wife's face made it all worth it. Well done, Molly Maid. We're hooked.

For the past 5 years Vanessa has always been on time & does an excellent job cleaning the house every time.