Water Damage Restoration reviews in Gig Harbor, Washington

Great work very professional, I think we got the best!!!

Quick response, professional service people, good advice and help with our insurance claim! Highly recommended!

Could not have been LESS helpful. This is supposed to be an emergency service — was told, after having to call back twice, that the soonest they could get here was 2-1/2 weeks.

Very friendly, knowledgeable, and welcoming. Definitely know there stuff and have a wide variety of services to offer. As well as be prepared for us business owners. Definitely recommend them 😁

WHEN WE CALLED SERVPRO WE WERE DESPERATE. WATER DAMAGE AND NEED FOR ROOF REPAIR AND FINE WHAT CAUSED THE PROBLEM. THEY CAME OUT QUICKLY TARPING THE SKYLIGHT AND GETTING INSULATION REMOVAL, AND DRY WALL REMOVAL AND THEN DRIED OUT THE FOYER FOR A FEW DAYS SO REPAIRS COULD BEGIN. THEY ARE GREAT!!

Prompt, thorough, kind, knowledgeable, great follow-through. What a relief to get good service. The Gig Harbor branch is excellent. Highly recommend.

Came out on weekend and continued to come out during snow storm. Would give 5 stars but there was lack of attention to detail, however it was resolved when supervisor came out. The guys were respectful, professional, and friendly.

We had Servpro clean our carpets in the office. They did an amazing job and was a painless transaction. We would highly recommend them.

So impressed on all counts. Fast, thorough, patient explanations, top quality equipment, billing, took all of the frustration out of the experience. Model business and service. While I hope to never need them again, good to know they're there if we need them any day/time!

Chris and Gina were on top of their game, they were so friendly and knowledgeable. We would definitely do business with you again. Thank you so much for everything. They really helped us alot. They were prompt, let us know everything and what they were going to be doing. Very professional.

I own a Property Management company in Poulsbo with roughly 100 homes. My tenant who is an employee of Servepro, used your carpet cleaning services upon vacating in Bremerton. Despite her negligence to open the home and allow for airflow, the amount of water left behind by the cleaning service you provided caused an unprecidented mold growth in the one bedroom unit. We had to do a mold diagnostic and abatement to ensure it was not caused by other sources. You charged $190.75 to clean one 10' x 11' room. This is ridiculous considering the carpet was still very dirty and had pooled water left behind. In addition we had no choice but to replace the carpet and padding. Would NEVER recommend this company for ANY services.

I have referred clients to ServPro of Gig Harbor for years. I've only recieved positive feedback from those who have worked with them. Normally when I'm referring a client there way it is a very stressful situation, and they have a way of making you feel that everything it's going to be ok.

They are also very active in the community and that is important to me. They have organized events/food drives to benefit those in need in the community. It says a lot about the company's owners and employees when you see them giving back.

Servpro was contracted by our insurance company when we had a roof leak and damage inside our entry hall. Part of the process they had to replace our laminate kitchen/entry hall floor. two years later it is coming up on the edges - for a 10 - 30 year laminate floor this should not be happening. I Contacted Randy at Servpro Gig Harbor - he examined it, said it wasn't their problem and referred me to the manufacturer. Who then denied any responsibility by saying that using a 'damp mop, soap, water, swifter's,' or basically any other product to clean the floor voided the warranty. First of all the product has so many horrible reviews online there is no way I would have chosen this product - I'm surprised they haven't been turned into the Better Business Bureau; second I was never given any warranty instructions with the installation of the product from ServPro. Based upon this I would boycott doing any business with ServPro Gig Harbor, Great Floors (who provided the product) and Shaw Laminates. I am stuck with a horrible floor and nobody - especially ServPro who purchased and installed the floor - is taking any responsibility. If you have any options I would recommend not doing business with companies who leave their customers out to dry like this.

Me and my wife owe the gig harbor servpro team the biggest heartfelt thank you ever. Our poor dog cut himself badly after breaking a window while i was out of town and my wife was at work. There was blood all over the couch, walls, carpet, and even our bed My wife rushed the dog to the vet and before she was even home they had gotten there and did the most amazing job cleaning up. I can honestly say it looks even better than it was before the accident. They had taken a horrible situation and reduced it down to letting us just have to focus on the dog. We cant thank the whole servpro staff enough for what they did for our family. Matt, Nicole, Stephanie, Steve, and everyone else who helped will forever be in our hearts!

Hands down this is the best service I have ever had the pleasure of experiencing. We had a water damage issue in our home and like anyone in that situation we were overwhelmed. The Servepro team came in and with professionalism and patience as they worked to restore our home. We were blown away by the entire team. Every question was answered, every step of the way. In a chaotic time this is the team you want helping you put the pieces back together. Thank you Servepro of Gig Harbor!

ServPro was absolutely professional and a pleasure to work with. Their team provides excellent work and are always on time. My husband and I had a broken plumbing pipe downstairs with damage to the wood floor , walls and carpet. ServPro put the room back together nicely and it just looks great. We would be happy to have ServPro here anytime!

My business had a leak that caused water damage to a third of my office. Servpro's professionalism and expertise help turn a water nightmare into a major inconvenience. Within 3 days, we were back up and running again, and although we're still repairing our office, Servpro is easily the best company I have had to work with during this terrible disaster.

I was very happy with the service and performance from Dave, Cindy and the crew at Serv-Pro, Gig Harbor. I experienced heavy water damage,. and Dave, the project manager, was instrumental in getting everything all lined out, explaining the process to me, and basically taking the reins and getting it done- estimates and bids from sub-contractors, getting things scheduled, and making it happen. My home looks better now than before the damage,.

The nature of my damage was water damage as a result of an overflowed toilet in my master bathroom!!!! Family of five, facing displacement, start of summer. I was STRESSED. ServPro called me to quickly schedule a crew to clean up the water. No time was wasted, stopping the damage and making my home safe was the priority. The mitigation crew cleaned up the damage and sectioned off any area of potential harm. They were quick but very attentive and patient. They took the time to explain exactly what they there doing and WHY and what came next. Once that process was complete, they smoothly transitioned me into the “repair” portion of the job. This was quite a task as the damage was extensive enough to require being out of my home for a number of weeks. From beginning to end the General Contractor, Dave McCormick, kept me well informed along the way and was able to do so without overwhelming me with needless details about the project. He was AMAZING at handling all the behind the scenes work that obviously goes into repairing a home requiring weeks of restoration without me feeling pressure or concern. I always felt like whatever was happening “Dave had it covered”. I’ve worked with a number of managers in my career and Dave simply excels at multi-tasking and flawless execution. His management style was also evident in the crew he dispatched as they were repeatedly kind, considerate and efficient. Many a times they went above and beyond.
All in all, I was extremely satisfied with my experience with ServPro. The end product was stunning and truly was like “it never happened”. Great team, great work. Thanks for everything.”

Unfortunately I had a very unpleasant experience with Servpro. I initially called them and requested an estimate for water mitigation after a burst pipe in my kitchen. An employee came out to the house and part way through his visit it became clear that he didn't realize I only wanted an estimate. I clarified this with him multiple times and he spoke to his boss on the phone multiple times. Despite this clarification he went ahead and broke out part of two of my cabinets. It wasn't until after that time his boss called to speak to me and said they would not give me an estimate at all. He would not provide me any information about what needed to be done and said he would only speak directly to my insurance company. As I had not received word back yet from my insurance company as to whether this would be a covered loss, this was not acceptable to me, and it certainly wasn't what was agreed upon previously. The employees ended up leaving without completing their work. Later my father spoke to the boss directly to discuss the situation. The boss lied to him saying they never agreed to an estimate and that I did not state I only wanted an estimate during my initial call or while the employees were at my home. The owner of the company spoke to me and my father later. He apologized and did provide an estimate for me that evening. Additionally he said he called a meeting and addressed the office staff that day to prevent this from happening in the future. While I appreciate the owner's response I did not want to proceed with their service. I called AdvantaClean next and received excellent service with thorough skilled work completed by them.

I cannot recommend Servpro gig harbor highly enough! We are building a house, and for multiple reasons beyond our control, our build kept getting pushed out. By the time we finally broke ground and got the framing done, it was October. Unfortunately, the roofers took an entire month to finish putting the roof on, and by that time, the whole house was sopping wet. Add another month for the siders to finish, and even our builder was commenting on how bad the mold smell was. It was growing EVERYWHERE! This was exactly the circumstance we were trying to avoid, as my husband suffers from mold toxin illness.

We called Servpro to see what could be done, and they came up with a plan that I am happy to say worked beautifully. They fogged the entire house and crawlspace heavily to eradicate the mold, and put as many dehumidifiers and fans in as our limited electricity would allow. They even came back out to spray a section in our labyrinth of a crawlspace where the fogging couldn’t reach. They had some difficult circumstances to navigate, but they always figured out a way to get the job done, and to do it well.

We are beyond thankful that they were able to save our house from the mold. They helped us navigate a nightmare situation and afforded us the peace of mind that our new home won’t make anyone sick.