Water Damage Restoration reviews in Kennewick, Washington

I called them towards the end of the day, and they sent someone out right away. They made it so easy to work with them. Kaden and Connor were awesome! They were quick, detailed and great communicators. I highly recommend them to anyone who finds themselves in a crappy situation and need help right away. Thank you!

Copper makes it super easy to refer and always follows through. Had a great experience connecting First Choice Restoration through him—smooth, helpful, and professional.

Thank you John and the entire crew. Everything went faster than expected; I saw great workmanship and craftspeople,- Falco, Ricardo, Nick, Amy and Kerry took great care in their work! The whole team helped make sure insurance covered the damage- and the house is better for it.

After a part of our house burned down due to a fire in the kitchen, 1st Choice Restoration quite literally restored our house not only back to what it was, but it looked even better than before! Great service and efficient work allowed us to have a new and improved house in a timely manner. Every time we have guests over, they marvel at the work 1st Choice has done. Huge thanks!!

This review is to hopefully help save potential consumers the stress of dealing with this company. Sometimes I write a review to also help a company improve via feedback - however when I brought up poor Google reviews as a concern with them before my flooring installation began I was told “we don’t care what Google says about us” because “only angry customers write Google reviews” so I know they aren’t looking to improve on their shortcomings.
The water mitigation/cleanup side of the company was fairly good (we had flooring removal from a dishwasher leak), but the contracting/installation side was an extremely disappointing experience of poor communication and lack of trustworthiness.
1) They insisted on Full Payment at the time of the estimate before they would even schedule us - I would have never agreed to this on my own but as they were working with my insurance (USAA) I thought perhaps that is how it was done (it isn’t).
2) As soon as they were fully paid we spent 2 weeks sending emails and leaving voicemails before we finally got ahold of someone to even put us on the schedule for the work.
3) We were told at the estimate that they could start as soon as the flooring came in which was typically about 10 days, but they put us on the schedule for 4 weeks out.
4) The week prior to the scheduled work I started asking more questions such as who actually does the work - 1st choice employees or subcontractors. I asked multiple times and they ignored the question every time. I also asked about the poor Google reviews which they also ignored (the quote above they gave me after I cancelled their service).
5) Since they had done nothing beyond the estimate and ordering our chosen flooring I went with my gut feeling and cancelled them as the installer. When my insurance tried to have them return the payment (minus the flooring cost) it was revealed that they had already cashed the entire $16k before any work was done (not supposed to do that).
6) They tried to keep $1400 more of the insurance payment for their phone call to order the flooring that we had already chosen at the store ourselves.
7) Hindsight after our flooring was completed by an Awesome company (Mikes Construction) - Mikes came out to do the estimate the week I called and had our work scheduled for the following week. 1st choice told us it would take 2 full weeks to lay all the flooring but Mike quoted 1 week and finished in 3 days. (See my 5 star review of them)

Very happy with this company and the work they did. Great group of guys who were not only professional and explained what was needed during every phase of recovery but were very respectful and nice to talk to. From the manager John to Luis and Dean they all showed how dedicated they were to making sure I was satisfied with this restoration. I would definitely recommend this company to anyone needing their services.

They were great! Straight to the point, knew exactly what the issue was and especially Cooper, he took care of me and made sure everything was explained correctly and the issue was resolved in a timely manner!

First Choice was very responsive beginning with our initial call. I felt we were in good hands with knowledgeable and capable people. Everyone we dealt with was polite, respectful yet friendly. Our issue was water damage around our kitchen window caused by a leaky roof. Kadin and Connah, the team that did the remediation work were very engaging, patient with our questions and explained the steps and actions they were taking. They were flexible with their availability to fit our needs and schedule. They worked quickly to remediate the damage with minimal disruption. We have been very happy with Kadin and his team and the responsiveness of First Choice Restoration.

I was speaking with Nick and was concerned about some carpet not being cleanable, he assured me his team could get the job done. I was amazed at the result! It looks completely new! I would recommend this service to everyone trying to revive their carpets!

During a freeze, a water pipe burst in our wall. It was hours before we could shut off the water, so the flood damage was significant. Kadin and Conner from 1st Choice Restoration were at my house in a flash to begin restoration. They were courteous, prompt, respectful of both me and my property, and excellent communicators. Since I was desperate, I would have made an easy target, but the initial estimate actually came down once the job was complete. Shout out to estimator Anthony for his integrity and care. Quality 5 star service all around. Could not have asked for a better team. Thanks, guys!

Very thorough and responsive. Super friendly and responded to our needs in a very timely manner.

I had a water leak that resulted in damage. I called 1st Choice to remedy the issue. This is a mature company laser focused on customer service. They know exactly what needs to be done. The work ethic of all employees is evident and excellent. They show up when they say they will. I found all of them to be committed to their jobs. Their work shows it. I’m very pleased with the job they did. Highly recommended!

Customer service was above and beyond. Needed carpets and rugs cleaned quickly. Really helped me out and did a great job!

Cooper did a fantastic job cleaning my house

Second time I have used this company since 2016 when they restored my water damaged kitchen then remodeled it entirely. This time, Summer of 2023, I had pet damage in a basement corner that was just awful. They fixed it nicely and very quickly. I will have them install new carpet down there next. The only box I didn’t check in this review was “Good Value”, since, strictly speaking, I do not know that as a novice, but I rather think so. Since our experience in 2016 was so good I did not even bother to go out on bids with other companies included. Highly recommended.

Excellent choice to do a restoration after water damage to my home. I was notified when the workers would be arriving, which allowed my wife and I to plan our day. The workers were polite and respectful. All were experienced craftsmen. The workmanship was high quality. Recommend without reservation.

These guys did a great job! They were very attentive and on time at every appointment. They explained to me the process and helped me to understand if I should go through insurance or pay out of pocket. Barry did a fantastic job getting me an estimate of costs and making sure that we were satisfied with the job. The other two guys that came to check on equipment though out the week were also very nice, timely and professional. I will work in the insurance industry and will absolutely recommend them!

Great to work with. Good communication and straight forward. Clean work.
First choice removed and fixed the sheet rock around our sliding glass door at our house. Their work was clean and their employees were very nice, very professional and cleaned up when they were done! I would recommend first choice to anyone. Very happy.

Anthony and Don were absolutely wonderful to work with. From the minute they showed up to my house until the time they were finished. They were professional and kept my mind at ease as they took care of everything. They removed the water damage materials quickly and bagged everything and removed it from the home. They vacuumed up all the mess and even wiped down my floor that had gotten drywall footprints on it. They took all the pictures off the wall and took care moving furniture out of the way and kept everything covered. They checked in one me every day through the drying out process and were always good to call before coming out. Highly recommend these two gentleman!

1st Choice Restoration came it and quickly did all the they need to do while giving me peace of mind. They communicated well and walked me through every step of the process. I would highly recommend them! Rest assured you are in good hands!

Darrel was a very good project manager who responded quickly to my questions and periodically visited to oversee and check on the restoration progress. All of the First Choice Restoration craftsmen were good, but Dean did the lion’s share of the work. He is very skilled and meticulous in the work he does. From carpentry, to cabinet installation, to laying vinyl plank flooring and reinstalling carpet and padding all of his work was completed with the utmost care and quality. It was a pleasure working with First Choice and I highly recommend them for your restoration project.