Waste Management reviews in Germantown, Wisconsin

Honestly the drivers are great, but OMG the rest of the company is just straight up incompetent. Literally 9 phone calles, NOT including their useless live chat first, fight through to get past the AI, only to get a person who tells you to call some number, then get transferred 2x. Hard to believe they can be this bad.

Terrible customer service. Broke my garbage can months ago and I have yet to have it replaced. They keep saying someone will come out in a week and no one ever comes. Its been over a month with nothing.

Skipped pick-ups. Poor customer service.

It has been an awful experience dealing with Waste Mgmt. The tactics they use to try and trick you into staying with them are bizzarre.

Nobody responds to messages. They continue to not pick up our trash along with our neighbors. If their truck is full at the end of a route, they should return the following day to finish the previous days pickup.

Commercial account

Has TRIPLED in price since we signed 2 years ago. of course to cancel is a huge pain runaround.

Runaround it is!

This must break some price gouging laws.

After we Informed them we were cancelling it increase the very next month by 200$

We are now up to $620 monthly for a 8 unit (2 bedroom) apartment complex.

Monthly rent is only $550! Per unit!

SCAM!!!!

DO NOT SIGN THEIR "CONTRACT"

I would stronly suggest finding a different company to deal with in regards to commerical disposal. They are ALWAYS looking to add prices to service and it is an absolute headache to try and get out of there contract. Automatic renewal that requires a certfiied letter 120 days in advance... Basically we are going to try and trick you into sticking with our service... Find another company....

Never came on a scheduled bulk pick up and you have to constantly have to hound them to do the pick up that THEY SCHEDULED. How ridiculous is that?

They always tell you the same thing too. That they will pick it up "today" but obviously days keep going by and phone calls keep being made for non pick up. If you can't do it, then why keep telling the customer you're going to?

It sets a precedence that you have to put up with subpar service, and if you make an inquiry about it it'll only make the service worse.

Why schedule a date for a service that is paid for in advance, then not meet it? Then keep dangling the carrot of its going to get done. That's a failure on both the pick up crew and customer service.

We scheduled our mattress pickup for a Friday and have had to hound them for answers on when they’ll be picking up. 12 days later (so far) it’s not been picked up. All despite WM PROMISING that it would be picked up either that day or the next day each time.

They claim they are short staffed, yet have no problem taking your money and give empty promises just to get you off the phone or online chat.

What an eye sore for our neighbors to have to look at on our curb. Seriously, just don’t bother with WM if you don’t have to.

Truck drivers littering the highway for miles and miles. Saw him look in his mirror at least a half dozen times and watch stuff flying out without pulling over to fix the problem.

This company is criminal. They overcharge you for minimal service, lock you in a contract and when decide to move they will charge you huge for ending the contract and another $200 to take back their trash cans! Who moves their location but keeps the garbage service going?!!!!! This place is like the mafia. "Just pay us" is their moto.