Appliance Repair reviews in Hialeah, Florida

They came to fix my washing machine but the machanic said the lock on the door doesn't work. Even though last week that door was working. When I spoke to the lady on the phone I told her the machine was working the only problem that it cleans with dirty water somehow. So they couldn't do the diagnostic and tell me EXACTLY what's wrong. which is why I am not sure what I am paying $129.00 for if they couldn't do the diagnostic the reason they came.

I asked for the maintanance on the dryer $50.00 but he didn't take out the drum to clean it. Again incomplete service. The quality that Sears had no longer exists they no longer stand behind their work.

Things are bad I am a teacher haven't gotten paid since June and just had surgery to remove a cancer and feel like I was taken in by these people with taxes they charged me $137.33 for the washer and $53.50 for the maintanance of the dryer with tax. I don't mind paying but ONLY when they actually DO the Job that I paid for.

The tech was very profesional. He changed the blower amd fixed the AC. You could tell he has a lot of exprience and wanted to help. Great, great profesional!

The Sears Technician was very Knowledgable, helpful, and respectful; he patiently listen to all my complaints and proceded to troubleshoot the unit. I can tell he took the necessary time to access the issue.

Aaron O. was our technician. He arrived in a timely manner. Very professional and informative. Highly recommended.

Great service experience…Aaron showed up & quickly diagnosed the problem. Part replaced & area cleaned before leaving. Nice to know there are still reliable service companies/technicians!

Nelson did an outstanding job! He’s highly customer-focused, communicates clearly, and went above and beyond to ensure the compressor repair was done with exceptional precision and care.

Service tech, Aaron ...TOP NOTCH.
Not happy w scheduling process. ....appt scheduled multiple times due to "not having part"....Part arrived at least 2 weeks before today's appt which was almost cancelled

I have been a Platinum loyal customer for about 40 years plus. I have had the worst experience Ever with Sears repair service this case, I have been waiting 3 months for my cooktop either to repaired or replaced. Sears repeatedly replaced parts that are not quality or original and continue to burn out. So they have to keep returning time after time. After all this time now they claim they don’t have the necessary product for the repairs. They said it would be replaced and within this last month and a half. Every week they stall by saying they will escalate the case, Call back in 5-10 days, clearly they are reading off a script. I asked for any information regarding their headquarters or any personal that can make decisions. They said that they Do Not have Any numbers that I could speak with someone in a higher position. Sears receives an F for this case. The time is excessive for case. I have been beyond frustrated and yet patient listening to weekly LIES and no resolution.

Great service. Friendly and Knowledgeable

I had a fantastic experience with Richard repairing my dryer. Not only was he knowledgeable and friendly, but he also worked quickly and efficiently to resolve the issue with ease. I highly recommend his services for anyone in need of appliance repairs.

Richard was great! He arrived when he said he would, was professional and kind, and took care of my dryer issue quickly.

The service man Erik arrived at the scheduled time to service my A/C. He did an excellent job repairing my unit. He cleaned up the area when he was finished! Excellent Job! Thank you!

Repairman was very efficient. This was second time he came out. He knew what to do. Parts was pre delivered ahead of time. My washer door was fix

Me Farose came & immediately identified what was wrong. He provide very clear explanation of the problem. He was very pleasant to deal with. He deserved 10 stars, not just 5. Thank you Rawle!

I always had a great experience with A &E so I called about an issue with my Samsung refrigerator temperature fluctuations . The Tech walked me through the potential issues , provided his recommendation seeing that the temperature was steady at the time. No repair was needed at this time. He was knowledgeable and professional.

I give a Four star because this is the first time that I ever Bad service through Sears through my warranty program that I have the technician made more of a problem than it was, in a problem still is not dissolved. It was my AC unit compressor went out. He made a like it was more than that. Had to fix something by electric box. Had to do this to my inside unit when I didn’t have to do anything and I’m still in the heat. Very unhappy

His initial approach wasn’t customer service friendly. He asked for the service deductible before he rendered any service. I asked him to check the components of my AC unit to insure everything was in proper working condition to possibly prevent me from having to call back and he did not.

Richard showed up on time, identified the problem, had the part in his truck and fixed it quickly.
I feel like I could have paid less so deducting a star - the replacement part was much cheaper in a quick Google search - but I chose convenience over price.

Excellent and faster service. Recommend ded 100%. The technician took time to contact me before and durant visit, since my husband doesn't speak English to explain every thing . My spose said that Even the language barrier between them was very professional . Thanks!!!!!

Technician came to fix the washer, after the pieces the previous technician ordered to repair the washer. They opened the washer, checked inside, said that everything was fine and left with the pieces( they didn’t change anything thing, they didn’t replace anything). The washer still makes the noise that was making when the first technician was called

Jossy Who is professional in his job as he took care of the issue at my house? He made sure everything was working properly with the AC before he left and he put a great effort into his work. He was respectful, kind, and courteous. Thank you for sending him.