HVAC reviews in Oldsmar, Florida

We were referred to this company via our home warranty insurance, we've had 3 other companies come out prior to look at our a/c. All 3 came up with the same conclusion except air doctor. Gave them the benefit of the doubt on their assessment, repair guy replaced a capacitor and cleaned our system. The only reason I give them a 2 star rating was because the tech was nice. My wife called them back stating that the problem persisted despite their "easy fix", and told them that three other companies had made the same assessment, none differing from each other that our compressor was goin out, which the cost to replace on an 11yr old system would be about the same to replace to the whole unit. The lady on the phone raised her voice and started talking over my wife telling her she's wrong and they'll need to come out and make another assessment. I would never referr anyone to this company with that level of rudeness towards a customer, and judging by other reviews I'm surprised they remain in business. Stay away!!

This place is awful! I rarely leave reviews positive or negative but this is absurd. We just moved to the area and had no choice but to use them as our warranty. After the first supposed “fix” we were down again in 24 hours with 2 young kids in the heat. Best part...holiday weekend so who cares right?? Sure hop their kids are cool and comfy. Rip off! Not sure if Air Doctor or American Home Shield is worse. What a disaster!

Tech Scot came out this morning to do our semi annual maintenance. Very thorough unlike other companies, we have used in the past.

Refreshing to have a Tech not only come out and do the maintenance but take the time to explain what he did. Scot also let me know that for now, there is nothing that should need to be done before next scheduled maintenance.

Save yourself, possible costly issues with your A/C system. The cost to get a semi annual checkup by Air Doctor is money well spent!!!

Thanks,
Scot

Came for repair in a AC unit more than 3 times, technician says the problem is one, report another thing to the insurance company, every time they come technician refers to the first issue, recommends to change the unit but never tell the insurance company. Knowing what the issue is since the first time don’t solve the problem and keep sending the wrong report to the insurance company. No one in the company is able to work for a solution, just keep telling that in their notes they don’t have the real issue. Looks like they tell their technician what to write and manage the reports to be send. Not a reliable company at all. Just want to get pay every the come.

I had to reschedule the first appointment. The second time the person called and I missed it due to being in a meeting by less than ten minutes and they never came to my house to do the service at the appointed time. No knock or doorbell ring.
I'm starting to learn that any business referred by American Home Shield isn't great.

I had American Home Warranty and they came out and fixed my issue right away. I knew I had an old system that would need replacing (the tech said the same thing) so I decided purchase a new system from them due to I didn't want my old system to die on me in this heat. The price was fair and install went well.... had couple bumps in the road with getting the city to do the final inspection, that's all. A new tech told me I'd need intake made bigger in my bedroom to accommodate my new system which is an extra 300$.... that's the only thing that bugged me, that should have been told to me up front and included in the price of the install. But I would still highly recommend these folks.

My first time using Air Doctor and I am totally impressed! The serviceman, Ed, was wonderful. He was prompt, polite, and very knowledgeable. I’ve never had my system checked so thoroughly before. I highly recommend using Ed from Air Doctor.

Sharon was very helpful. I requested a technician come check out my ac because it was starting to not work that well. They replaced a part and my AC is Nice and cool again. Work was done in a timely manner. Sharon and her technician are very helpful and professional. Thanks again Air Doctor and Sharon for a job well done.

The worst service I've experienced. They were slow to repair our issue. They lied to us saying that a part took more than 7 days to order, when we told through American Home Shield that they had the part in less than 24 hours. Because we were AHS customers we were not made priority and because of that our air conditioner wasn't fixes until 12 days later. Oh did I mention that it took them at least 3 visits to fix the issue. I do not recommend this company for service.

Left a message on a Sunday evening that the AC was blowing hot air and got a return call before 8am the following morning. They scheduled a tech (Jack) to come over later the same day. Had a 3 hour arrival window and Avery was nice enough to call to give us a heads up with a solid arrival time when he was caught in traffic. Once he arrived, it didn't take Jack too long to figure it out, make the repair, and top off the Freon. Cold air was blowing again within the hour! Great service all around and at a fair price. I highly recommend these guys! Thank you Air Doctor!

Technician first came at 9am when the appt was set from 11-3 that day. Said he called, never received a call. He bandaged the leak but that was it. Did not look at all possibilities. Left a huge mess on my floor and did not clean it up. Then left in a hurry. AC was not fixed, he ended up leaving the AC Shrader Valve open and caused us to lose 15 pounds of freon and now we have to pay for his mistake, 825 dollars!! Terrible company. We only used them because it was our only choice through American Home Shield. I urge you to choose a different company. American Home Shield allowed us to choose a different company to be expedited the next day, and that technician found what the previous one did and what he lacked to find in issues. They also called the Air Dr and they of course denied any fault.

I would like to thank Air Doctor for your prompt attention to installing the new AC System at my Sister and Brother in Laws house in St. Petersburg! The Service Level was a 10 out 10 and I am sure I speak for my sister and brother in law and that we would all be glad to recommend Air Doctor to others for their AC and Heating needs.

As you are aware my Brother in Law has major health challenges which makes Air Conditioning a major life necessity and I know you took this into consideration because of the expedited basis on which the installation was done.

Your Techs on site were the best and I have already referred you to my sister in Safety Harbor and many others!

Thanks again!

HORRIBLE EVERYTHING. On Thursday, my tenant contacted me letting me know the a/c in my rental wasn’t working properly. I immediately put in a request with my home warranty company (AHS) and they assigned Air Doctor to the request. Air Doctor came out on Friday, told my tenant it was a 5-minute fix and left. Saturday my tenant let me know it was 80 degrees in the house. I called Air Doctor on their emergency line letting them know that the 5-minute fix Mike did on Friday did not work and to please call me back immediately as the tenant has an infant with a fever living in the property. No one called me back until Monday morning. Monday afternoon Troy showed up and told my tenant the system needs to be replaced and then he left. I called the office and spoke to Sharon. She said Troy would call me to explain. Tuesday morning I still had not heard from Troy. I called Sharon again and she said she would have Troy call me immediately. 3 hours later, I still had not heard from Troy so I called Sharon again. She told me once again she would have Troy call me. Troy finally called me 24 hours AFTER he left my property to explain. He said the absolute cheapest option for 2.5 ton unit for 1200 sqft townhome is $5500. I found this price hard to belief and, sure enough, my in-laws shared a receipt with me for their unit which cost $3500. Their property is two doors down and shares a roof with mine. I asked both Troy and Sharon to close out my account with my home warranty company. As of Wednesday afternoon, my warranty account still shows that the technician is at my property and therefore my warranty company cannot discuss next steps with me. I called Sharon once again to confirm that they closed everything out on their end. Sharon told me I needed to speak with Desiree. Desiree told me they closed it out on their end. I asked her to please provide the date and time it was closed out and she said she could not do that - their system doesn’t time stamp anything. If you want to go 7+ days without air conditioning during a Florida summer, get the run-around from staff, and severely overpay for services, by all means, call this company.

If it were possible to leave ZERO stars I would. My initial Service Request through American Home Shield was placed on April 14. Air Doctor never called me although they claim they did. I re-submitted a request on April 28. They came on May 1 and realized that my compressor was inoperable. I was told they had to "order parts". The parts took A WEEK to come in and THEN they put you at the bottom of the list to get a service appointment again. I have never heard of an AC company that will let you just sit there and bake rather than perform the service they are in business to provide.

It is not possible to be more dis-pleased with a service than I am with this one.

I have to agree with other comments who went through this company solely based on having American Home Shield. You are not treated the same as others. We have had 2 appointments in the same week to fix and issue they never fixed in the first place and both times the 4 hour window they set meant nothing. And not only did they miss the 2nd appointment on a Friday afternoon, now they can't get to us until Tuesday. Living in FL during the summer with no A/C is unacceptable. If I could write a worst review I would but like is too short. I would be cussing every other word! Save yourself and don't use this company.

We got our new AC system installed today. So far so good. The technicians were very nice and professional. We are happy, so hopefully everything will go well and we won’t have no future complaints.

I was totally dissatisfied with my service call on yesterday. The technician who came out was to flush my line Only. He proceeded to get up in my attic and take pictures of my ductwork wanting me to look at them. I instructed him that I was not interested in having duct work done that I was aware of the problem but I could not get it fixed now. In fact the duct work has been the same the new unit was installed. The technician was non obliging became upset called back to the office like I was the problem. I told him if I take my 93 truck for a Jiffy Lube job I don't need them printing out four pages of other stuff that's wrong I only want the oil change. I only wanted my AC line cleaned. I was very dissatisfied also the credit card that I was issued through Wells Fargo to the air doctor the lady in the office wouldn't allow me to use it and I have used it since the installation and the other AC flush jobs in the past. I was treated horribly. I didn't get the job done after tech was here over 2 hours drlling me on my duct work calling back and forth to office.
I was totally dissatisfied. If you are interested in poor customer service that's what you'll get with this company it STINKS. I didn't want to check any stars but it won't let you post without checking at least one

I'm having an issue with an air conditioner we got through this company, but their phone number is coming back as out of service and they have no website. I'm hoping leaving a 1 star review will make them investigate this issue with their phone. After spending over $8k on an AC it would be nice of we could have calls go through.

The attention to detail was amazing. The owner, Jim came over to my house and went over everything that I needed to know about my new air-conditioner and all of my options. The guys that came to the house for the install were amazingly courteous, punctual and paid attention to detail and made sure everything was correct. I highly recommend Air Doctors!

A lot of the reviews here definitely made us scared. Our Air Condition compressor broke and we had American Home Shield, who sent these guys out. They estimated that it would take anywhere from 5-7 days to get the part, which was a nightmare for us since it's summer in Florida and we have small kids. Thankfully, it only took them 2 days to get the part and as soon as they got it, they were at our house and fixed it right away. Rafael was the technician who was friendly and efficient.