HVAC reviews in Oldsmar, Florida

We had a few AC Specialists come by the house to look at our AC and provide a plan to make things work properly as the A/C was terrible and was leaking in the Air Handler in the ceiling. We had a number of ideas from replacing all of the components and putting in two systems and re-locating the the Air Handler. We were also told that the duct work was not up to code. We had just purchased the house and had a number of inspections and nothing was adding up. When we talked to our neighbors the overwhelming response was call Air Doctor and see what they say. We did and the Air Doctor technician was on time, knowledgeable and the vehicle was spotless. Good start. Within an hour he told us that the discharge line was plugged, the drip pan filled and tripped a switch which turned off the AC Unit. He rigged up a 30 foot long flexible bore device and slowly drilled it thru the line. Turned out the insulation in the attic had gotten into the drain line and that was the whole problem. He put in an easy to reach cleanout trap and for less than $300 the problem was solved. I had estimates for over $9000 which includes new duct work. My wife was so happy she sent the Air Doctor technician a gift card!!

Regards,
Keith

Thanks Air Doctor!

In my experience with the owner and staff at this company for over 15 years, the following words come to mind: honest, dependable, knowledgeable, friendly and professional. Technicians have all been courteous and well trained. Very fair pricing, and I have been very happy with all of their services! Every purchase, installation, repair and transaction has been excellent from the initial scheduling to follow up. Highly recommend this company!

We have a home warranty through American Home Shield (AHS) and eventually contracted with Air Doctor for annual maintenance contract for our A/C Heating system; Air Doctor was best in responding to AHS calls and most professional repairing our system. Our A/C Heating system is 15 years old and we've had numerous problems with it over the past 4 years. During the most recent Air Doctor maintenance visit the technician found mold/mildew growing again in the system. The technician sold us on replacing our system. Air Doctor offered a good system and excellent price of about $6600, including rebates and home warranty insurance adjustment. Prior to Air Doctor's offer we shopped around and other companies offered systems with a price and installation costs over 8k and we couldn't use AHS home warranty to replace the system. Air Doctor installed the new system with in a few days after we contracted for it. The Air Doctor technicians arrived on time and did a great professional installation of the new system and removal of the old system. An Air Doctor technician did a follow up inspection and found the system needed additional air flow to work properly. Air Doctor then sent out another technician within a week to install a new intake vent at no additional cost. Again the Air Doctor technician arrived as schedule and did a professional job installing the new intake vent. We also ordered a UV light to prevent mold/mildew in the system. The Air Doctor technician also arrived as scheduled and did a great job quickly installing the UV light. Overall, we are very happy with Air Doctor's service.

Air Doctor did an amazing job! In the heat of August in Florida, they were able to immediately address my issue, and when it became obvious that a new system was necessary, it only took a couple of days for them to come and completely replace everything. The installers were pleasant, polite, helpful, and respectful....even sweeping up before leaving for the day! Thank you Air Doctor! :)

I was having leaking freon problems with my AC Unit for the past 2 years. I had others come out and not be able to resolve the issue. Matt from Air Doctor came out yesterday and spent 3 1/2 hours making sure there was no leak and made sure he checked every last detail to finally resolve the problem. I feel very confident in his work. He genuinely cared about making sure the system would not leak again and made me feel at ease. Awesome job!

I live in downtown Tampa and was provided "Air Doctor" as my contractor by American Home Shield. The job would have been a simple AC drain flush, the float valve did not pop up and there is a water leak so I am not sure if it is more complex. I am an actual Doctor and it is very difficult for me to be home before 4 pm. Apparently Air Doctor does not work past 4 pm. I made arrangements to be home by 1-2 pm yesterday 1/7/21 for the 1-4 pm window however the contractor called me around 11:30 am and said they were finished earlier and would not be coming back out to Tampa.

Again today 1/8/21, I was called around 11 am by the contractor who specifically asked me what time I would be home by and that they would accommodate me. I stated I would be home by 2 pm. I was home by 1:30 pm. The contractor assured me he would meet me at 2 pm however no one showed up, I called Air Doctor and the dispatch told me that the contractor was done for the day and since it is cold outside there aren't many calls and they wouldn't be coming back out. Then why waste my time telling me you're going to meet me at 2pm? This company is a joke and unprofessional.

If you're running a business lucky enough to survive the pandemic, I would assume you would do everything in order to keep your customers happy. It is shameful you cannot provide at least some level of courtesy for hard working healthcare workers. If you did, maybe your rating wouldn't be 2.3 stars on the Better Business Bureau either.

Used my home Warranty company and they used Air Doc. 1st visit tech spent 5 mins told me I had growth on my outside unit so he couldn’t fix it. I had to pay to have another company come clean my AC unit , and that company told me the growth was normal and surprised they said they couldn’t do it. After it was clean I scheduled them to come back out for the repair. I had a 12-4 window on a Friday . I called at 1 to verify they were coming and was told he was finishing a job and I was next. They NEVER showed🤬! I called at 355 was sent to VM . Now another Florida weekend with no air! DO NOT use this company! I’m can only pray my home warranty allows me to have someone else! If I could give them a zero I would

I usually try to only give positive reviews, but in this case I have to say they misrepresented their final cost. I didn't have an issue with installation , they were great. But the guy who sold me my air conditioning unit for 6000 said I would get a 1000 rebate from my taxes. Well... I did my taxes today and I got a 50$ rebate. Then they wanted another 300$ to increase the size of my intake in my bedroom.. which I hadn't done because I was waiting for my tax rebate. I'm very disappointed that I didn't make the effort to find another dealer, my neighbor had a unit installed about the same time, same size, for 5000.
Live and learn!

Terrible expensive experience. Replaced unit and paid high price and only two years old and several issues incorrectly diagnosed in the last year. Most recently this week without air conditioning for the week and they were rude and didn’t care. Follow up was unprofessional and two people from company diagnosed differently. Had to go to another company and 3 parts of a newer unit having to be replaced. This unit is a lemon as what I was told was an energy efficient and top of the line. Other units i have owned had no issues for years! Would NEVER recommend this company.

Worst experience ever. 3 weeks to repair and install a coil? Give me a break. The technicians set certain expectations that were never met and the support staff really made me feel that they could care less. I was forced to use them due to my home warranty though American home shield and I would suggest using neither of them. I would encourage anyone that needs prompt service to look elsewhere. Just about everyone has the same prices and discounts. What separates the best companies are their service and follow through

I wish I could rate at zero stars but unfortunately I had to give one instead. We have had American Home Shield for 6 years and had to use them as claim for our AC 3 years ago. They are horrible but what's worse is the company they use, Air Doctors. They come up with quick solutions that are temporary fixes causing more problems. It's as if I don't matter as a customer because I'm not directly paying them because we have the warranty on house. They aren't friendly when they arrive. One guy came today to fix AC and had no sense of urgency to move his butt because he was "tired." Their office messes up dates and delays visits by not completing what they need to do as far as with the warranty company. We cannot wait to cancel the warranty company very soon, once our AC is fixed. Today is day 21 of no AC!!! June 22, 2017.

A very unhappy customer

The staff is very attentive. The technician Curt was very transparent, knowledgeable, and personable. He knows how to get things done without hassle. His installation crew was very professional, friendly, and prompt. The job they did was very high quality. I was really impressed. The permit closing process was a little frustrating as the city inspector didn’t show after I took the day off to deal with this. The office manager Averi was very understanding when I called and she went the extra mile to help me get the visit rescheduled. I would definitely recommend them to anyone, family or friend.

Over 2 months and 5 appointments American Home Shield and their contractor Air Doctor have not only taken my a/c from not working well to completely broken. My ceiling is damaged and my power bill has been an extra $100+ a month. 🤬🤬🤬 They have NO customer service! They also like to have you take time off work and then cancel last minute. Then they tell you that you have to pay overtime if you want them to come on the weekend. There should be negative star rating! Yes, I am contacting a lawyer!

We were having issues with our a/c unit. We contacted American Home Shield and they sent a claim to Air Doctors. Someone from Air Doctors contacted me very quickly and scheduled someone to come out the next morning. Jack arrived timely and did a great job. He found a leaky valve that two other companies missed. I also appreciate Jack being honest with me. I was very hesitant because of a previous incident I had with the company Air Zone . They showed me a photo of dirty coils that didn't belong to my a/c unit and wanted to charge me $1,300. Scam.

I cannot believe how many good reviews this company has - our recent experience was SO vastly different. From reading through reviews, it is apparent that this company treats customers with Home Shield Warranty differently than other customers.

Our AC broke on Sunday 4/25 and a technician came out on 4/27 and said that it was “either the control board or the motor.” Our landlord uses a warranty company so AC Doctors warned us that it might take a few days for the part to come in - totally understandable. On Thursday they called us to schedule for the following Monday (5/3). We called Monday morning and confirmed our 12-4 appointment window but no one showed up nor did they call to cancel. The office closes at 4 so we also couldn’t reach anyone. When we spoke with Desiree on Tuesday she said that she called our landlord (she did not). She also said that they couldn’t service us that day either because the part was in someone’s truck and he was off that day - no one could go get the part from his truck either. This was day 9 without air. So then on Wednesday another technician came out with a new control board, replaced it and then said it was the motor that was broken. The first tech identified that it could have been the motor but he did not order that part so then we had to wait for the part to come in as well. On Thursday we were told the part would arrive at 3:00 but they couldn’t get to us until Friday from 12-4 (day 12 with no air).

I completely understand the wait time for the parts, that is not the fault of Air Doctors. What I do not understand however is 1. The technician not ordering both parts after telling us it could be either, 2. The technician not showing for our scheduled appointment and no one calling to notify us of this, 3. Desiree lying to us about contacting our landlord when confronted about the lack of communication, 4. Having to wait an additional day because the guy who had the part was off that day (why wasn’t the part returned to the shop since he didn’t make our appointment?), and 5. Being put off for another 24 hours after the part arrived - you would think after all of this company’s mistakes they would find a way to squeeze us in.

The service was absolutely unacceptable and if we weren’t renting and at the will of our landlord we would have found another company along the way. 12 days without AC is far too many in Florida.

DO NOT USE THIS COMPANY

This company is a fraud. They were sent to my residence to evaluate a problem with my air conditioning through American Home Shield warranty. The employee came to my home and never looked at my systems and advised me immediately that both units needed to be replaced. The one unit had a clog somewhere and the pan under the unit was filling with water. He gave me a price to replace both units which was absurd. I asked him to fix the clog as he was sent her to complete. He went back to the garage while I remained inside to handle other contractors that were performing work. He came back into my residence around 20 minutes later and stated the work was complete. I was able to free up from other work and checked the status of his "so called repairs" which he didn't fix anything. The pan under the unit was full of water and the line was still clogged. I've called the company multiple times to speak with a manager and one will not call back. The lady answering the phone was rude and told me to call American Home Shield to deal with the issue, when in fact it was there company that caused the problem. DO NOT USE THIS COMPANY!

Since I can't reply to your entry, I'll edit mine.

First off, I would like to thank you for finally replying to my concerns. I've made multiple phone calls to your company asking for you to contact me, so we could discuss this matter. This is not a deceptive review, as you are contracted by the warranty company to perform work. You were sent to my residence to "investigate a mildew smell and a possible clogged drain line" is a correct statement. Prior to your technician even looking into any problems he immediately told me that I needed to replace both units for a cost of $15,000. I advised him that I would like to have other companies evaluate the problem and wished for him to deal with the clogged drain line and empty the drain pan. This work was never completed as I have photo proof with a documented evaluation by another HVAC company that shows the work was never completed. You didn't do anything as a so called "courtesy" for me as I paid $75 to the insurance company to have you sent here to do nothing. This then allowed you to bill them for services rendered (which were none). 1. You didn't do any work. 2. You pushed sales tactics which were horrible as you were talking to someone in sales. 3. Who in their right mind would want a company back in their home like yours after you lied. I will ensure that you will never be recommended to anyone . If you feel necessary please contact me and we can discuss further. I can't believe someone that owns a business will only deal with disputes in this manor.

I have to say that I've had an amazing experience with Air Doctor on several occasions! I've been with American Home Shield for 8 years and our HVAC system was a mess prior to moving into our home. Old furnace, different compressors and sub par duct work from when the home was built in 1998. However, every time Air Doctor sent someone out to take a look at our system they were very upfront and honest about what we needed, if a part was necessary it was ordered that day and put in as soon as possible and they did it all with courtesy and respect. Three days ago the compressor for our 5 ton unit burnt out. They sent a serviceman to my home in less than 24 hours. We knew it was almost time for us to get a new system and when he came in to tell us he give us 2 options. 1) we could replace just the compressor (to work with a furnace from 1998)or 2) knowing how old our system was he said it might be the time to go ahead and purchase a new system. He got on the phone with the company and was able to work out all the details to ensure that we had a brand new system in our house two days later. The mman that came to install the new system arrived first thing Thursday morning and worked diligently to get it done. Our system was not without its nuances, however they were able to work around it and install an great system. I also received excellent customer service from everyone at the office as well. They insured permits were pulled and all of the information that I needed was put together in a packet so if I had any questions I could refer to the information or just give them a call. I do believe that the people that work for Air Doctor are prompt, courteous and knowledgeable. These HVAC systems are very complex and we live in Florida. I believe that they are doing the best job they can to service them!!

Please save yourself and do not use this company. I didn't do the research on them and I'm kicking myself now. They installed a new HVAC system for me two years ago. I had them out recently as the system shut down. The first tech ran in and out in maybe 10 minutes. I could tell it wasn't running correctly, so I called back and had the absolute pleasure of speaking with the owner. I am in customer service and was absolutely appalled at how unprofessional she was. A 2nd tech was sent out, who confirmed the first tech didn't do what they should have. I then called to cancel the maintenance plan I had already paid for (unused), and request even a partial refund on the overtime fees I had paid. They then adjusted the invoice and didn't even provide the full refund for the maintenance plan. Now a new company is pointing out very costly issues that they would have been fully aware of install. Check out the comments on Better Business Bureau. Seriously, RUN.

WOW! Great service is rare these days! Air Doctor prides themselves on wonderful service and I experienced this today. Every area of the company is efficient and treats one another with kindness. The service tech today, Jack was so knowledgeable he fixed our system in a timely manner. Other companies have tried to address the issue without success, thank you Jack!

I initially heard about this company on my local Christian radio station, and after a buying a home for the first time, decided to enlist them for cleaning my AC coils as recommended by my home inspector. My first visit was okay, but I did not appreciate the employee tracking dirt and mud through my home. I let that go, and even ended up prepaying for a maintenance visit in 6 months. Seven months later I had not received a call to schedule my maintenance visit. I called myself to schedule, and was given a window of 3 hours for them to come, but no one showed up. No one called. An hour after my window ended, I called them to see what had happened. I was told that their computer never saved my appointment, and someone could come out a different day. I rescheduled for a week later, and was given a visit between 8 and 9am. The technician arrived at 750am, and I was taking my daughter to camp. I asked if he could wait 15 minutes for me to arrive home, and he said I would have to reschedule. I rescheduled, and now today waited between 8 and 9 again for someone to show up. No one came, and no one called. When I called the company, I was told the technician had a flat tire that they had to have fixed this morning. I explained that I understand that, but I would have appreciated a phone call since I have another appointment at 10am. I would not recommend this company for these reasons, as my experience with them has been very unreliable, and I do not feel like a valued customer.

My experience of Air Doctor - excellent. They installed my current compressor and air handler a few years ago. The key to a successful AC system is the installation, not the brand so much, and Air Doctor's installers and technicians are courteous, well trained and know their stuff. Even the county inspector took the time to remark that my installation was first rate . All the Air Doctor people I've had contact with have been warm, interested and accommodating. This company from my experience - highly professional, highly competent and honest in their dealings.