HVAC reviews across the US

I've been doing business with Bill's Air Conditioning since 1985. Call Bill's and you will be satisfied. His prices are fair, his work is impeccable and he is a good guy.

I have used Bills for 15 years and my daughter for longer. Bill is a hard working honest man. He also has his son and grandson working so it’s a real family business. I know Bill will retire one day but I will continue to use Bills. Bill has come within two hours of my call. He installed a new unit in my condo in 2017 and it works beautifully.

It was a pleasure having Robert service my air conditioner today. He was very thorough and no pressure to buy additional services that were not needed as I have experienced in the past with other AC companies. I highly recommend Universal and Robert is an excellent representative for the company.

We have previously used this company and loved them.Last week called for a blocked ac discharge pipe. Not only did the guy try to sell my parents $2200.00 worth of supposedly necessary add ins, he left the tube disconnected and flooded the bath, hallway and bedroom. Will not use them again. He also told us he repairs cars if we need work. Um just no.
July 16 update: the company called and sent another tech out within a couple of hours. He checked, fixed and wad very apologetic about our experience. Robert H. You are who we will ask for if we need service again
Again, thank you to service rep and technician. We had already taken care of the water flooding, but they offered to send out their restoration company to deal with it

See Update below - New Bottom line - the verdict is still out. They were late to the appointment. Then they left without finding me despite the fact the front door and garage were both open. When I called the receptionist said the manager would call me the next day. Two days later I called and the manager - Matt - never apologized; then accused me of lying. I was fortunate that they did not do my work after I read the other reviews. There are too many other good companies such as All Year Cooling. UPDATE - The owner called me personally and made an effort to make it right. Even the manager called and apologized. This shows class. I would consider using them.

Critical: Professionalism, Punctuality, Quality, Responsiveness

I got a brand new AC and have not worked since installed. I have called over and over to make an appointment to have my A/C fixed. They don’t show up and I don’t get a phone to cancel or an explanation of why. When I call to confirm customer service keep saying the tech is running late but he will be coming but no one ever shows up. If I can get a technician to come and check the AC, they seem not to know how to fix the problem. I was told I was going to get a return call from a supervisor who never called either. This is a nightmare. It’s the first time I write a review but honestly I have never been through this before. Anything you listen on the recording when on hold is true.

I want to thank Universal Air & Heat, specifically Robert Newsom, for a great job, in all aspects. Robert was the most knowledgeable and professional person, and gave us very good advice. We originally signed up for one service, but Robert helped us to understand the need for a different type of service and it made perfect sense. Robert had to deal with an unbelievable situation in our home -- after doing a very thorough inspection, he found a dead raccoon, wedged into the air-handler coils! I cannot believe how calm and ultra-professional he was, and handled this like the pro that he is. Also, he was very friendly, good sense of humor, but also patiently explained each and every service and the pricing associated with it, to our complete satisfaction. I would recommend him very very highly. He is a great guy, and represents Universal very very well. Thank you Robert and Universal! Barbara & Joe S.

Shame on you for lying. Thankful that all the calls from 2pm till 8pm are recorded. Especially when your technician TOLD me he will call and coached me on asking for a lower price.
Over time the truth always comes out.
My appointment was from 11am to 2pm, throughout the day I was told by Universal Air and Heat dispatch when I called, the service person was 'on their way', 'coming to me next', '45 minutes away', 'one more customer and I am next'; This went on all day every hour or 1 1/2 hours when I would call in. Finally at 8:30 pm the service person showed up. I was grateful for him finally showing up.

Please protect, or at least prepare, you and your family, by reading the below.
Our central a/c is only 4 years old, everything is under warranty, all parts AND the service call; this has been validated twice. Universal air and heat even stated on the phone all parts were under warranty and the service call was under warranty. Only labor was not covered, which is fine.
After waiting from 11 am till 8:30 pm, the actual service repair only took 30 minutes, thankfully. After the service repair person was done he mentioned the part needed was NOT under warranty. I softly replied the company said everything was and even showed him the warranty. He said the part needed, a capacitor, was not covered. He was nice and even read the warranty and manufacturer warranty stating ALL, parts are covered.
Universal Air & Heat wanted to charge me almost 1,000.00.
I was shocked. I got sick when Universal Air and Heat wanted to charge me 918 dollars.
I told them I only had 146 dollars cash on me. They asked me for a credit card, leaving me feel like I was being shaken down. Then they said they could come down to 580 dollars. I told them I was told that all the parts are under warranty by their company. She said "this part is not under warranty". Remember the phrase 'part not covered' was used multiple times. It is important later.
Finally she said she could come down to 386 dollars.

Given the entire day of being stressed, begging and praying for someone to show up, I was able to get the additional cash needed. While on speaker phone I agreed and paid 386.00 dollars.
I then tipped the service person what we had left, 40 dollars. As he found the issue was replacing batteries and resetting the thermostat in the unit.

After the speaker call, I was left believing Universal Air and Heat forced/is forcing their service repair people to get as much money as possible from customers. Having empathy for the service repair person, putting myself in his shoes.
The next day I called Universal Air & Heat, letting them know I confirmed that all parts are under warranty, they stated I paid for labor. The initialy 986.00 dollars down to 386.00 was for the 30 minutes of labor.
Universal Air & Heat contradicted themselves on the phone, stating the amount was for a part not covered, then stated the next day it was only for labor.
I wish that I took a few minutes and did what you are doing before calling this company, read the reviews.
I learned a valuable lesson to read reviews next time.

Taking this time to protect our community and families.
At the least I can provide the public a service to make an informed decision.
Hopefully you will be prepared and not taken advantage of like I was. This review cost 386 dollars, not including tip, I hope it serves someone well.
Summary of what to expect:
Telling a customer repeatedly a service technician is almost here when they are not.
Secondly telling me a part is not under warranty when all parts in the AC unit are covered by warranty.
Thirdly then telling me what I paid was just for labor the day after the service repair, when the day before Universal Air & Heat said they can't go any further down on the part replaced and needed 'part not under warranty'.
Fourth the amount was initially 986, down to 540, then down to 386.00, for 30 minutes of labor. What amounted to changing out batteries and resetting the thermostat in the unit.

Please be very cautious dealing with this company.

I scheduled with them an AC duct cleaning. Technician stopped by and evaluated the vent covers. I asked to check visually the attic to see the duct if the service could have been done. He noticed leaks on the ducts. That’s fine. Service could not be done. When he removed the vent covers, one of those fell to the ground and broke into pieces. He said he would get back to me with a new vent cover. Guess what? He disappeared. I called the company 4-5 times. Explained to them that I needed a new vent cover since their technician broke one of them. They have completely ignored me. They say they will look into it but nothing so far. It has been more than a month. If they are like this with a vent cover, one can imagine how they are with a more meaningful job. I do need to replace duct vents but will definitely to use this company’s service.

I have used Universal Air, many times in the past. I call them up to repair a broken condensate pump that they had installed a few months ago. I had to shutdown the Air Conditioner because it was leaking water. I called them 5 TIMES, left messages with their answering service. Nobody from the company called me back. I had to call a different company who replaced the condensate pump, telling me that it was not installed right from the get go. In addition my ultraviolet light did not have a transformer, and had to be replaced. It was not focused on the coils. Two days later no response from Universal. Very disappointed after having used them for 10 YEARS. This company is non-responsive.

I changd my review after the owner contacted me and the issue was resolved . thank you Mike

I have waited 2 month before I go ahead and leave a review . I purchased an AC unit and was quoted fair market price for a 3 ton unit .they kept canceling appointments and finally after 4th day installation started. But he did not finish until 2 days after , adding that he cut through drywall without my permission. Then they had to come and fix that which took another couple of days . Then the thermostat that I paid for in the quote was not installed, then had to call again , waiting again until someone shows up , who wanted to reschedule then I got furious and he installed it . Then I found out that a different unit than quoted was installed due to the size . Which was cheaper ...
and the story goes on and on ....to make the story short I am still fighting and calling to get my money back for the difference of the price of what I paid for and what was installed ...

I purchased a service contract last year which came with two free tune ups. My first tune up was ok but one service listed in the ad was not performed. The tech stated he didn't have the equipment on his truck to do it. The tech also didn't really explain a part he recommended. I chalked it up to the pandemic with it's chaos and uncertainty but was a little leary that my next tune up might be the same.
Today Robert came out and I was very impressed. He explained everything he did, was efficient and fast. It really put my mind at ease and I will use them again.

Universal replaced my existing AC unit about 6 months ago and using them was my first mistake. The installer did not show on the day I agreed with the office. Not did they send the installer that I requested. I requested the technician that gave me a quote because he was knowledgeable, punctual, and gave me details on exactly what work would be performed. The installed that they sent was sloppy, showed when he wanted to, and did a terrible job. I am now on my 4th inspection which was failed yet again. Universal did not complete the install as agreed in the contract and they can't even pass a basic inspection. They do not know their job and the communication is terrible all around. I would not recommend them to anyone.

This was my first time using this company their technician, Anthony was the best service man I have ever had ! He was exceptional.
Arrived on time, professional, and very courteous. Explained the process and details
answering any of my questions. He even completely cleaned any debris.

So glad that I chose this company over the other four.

Debbie in Deerfield

At first they came to check the problem, they did not have the part so they told me i would be the first customer monday morning, they told me to pay half the bill to reserve the first spot in the morning

Monday morning no one came at 9h like it was supposed, we call back and they said we are schedule between 9 and 11h... at 11 h still no one came we had to call back . They said the technicien is on his way... and hour later no one is here

Very disappointed with the service and the customer service

It’s now 12 and no one is here no one call me back to explain why they are late

By the way our adresse is 1650 83 southwest Davie
I m not frustrated because it’s hot but with the lack of ponctuality and customer service

Ok finnally at 12h50 the technician arrive, the guys is polite and he do appologize for the delay and proceed with the reparation.

The point of the story is only to explain that when you promise to a client that he is gonna be the first in the morning please do so or do not tell him a precise hour if you are not able to do the repair in due time , call him to inform him that you re gonna be late... be proactive

Finnally the technicien did the repair and gave us a rebate, everything was fix properly

Called in the morning to set up appointment, Jenny was very helpful and set one up for me between 12-6. Got call about 30 min later if i wanted one early between 10-12pm. Tech was out there set up and ready to go in no time. Great job on duct cleaning and great price. Definitely will use when needed again. Thank you.

I found Universal Air and Heat to be exceptional, for price and actual performance of installation. I might add, during the COVID-19 Pandemic when everything business, is not easy, or typical — Universal was exceptional.

There salesman Paul Perez came to my house the day I called (Saturday) to see my situation and estimate what will be necessary to restore Air Conditioning and Heat...referred to as a Split System. I was able to comfortably negotiate what was needed to give me a New Lasting System...with a ten year warranty.

With the holiday weekend and that Monday thrown-in, they assured me immediate installation on the following Tuesday. Personally I didn’t think they could possibly keep that schedule...as they were swamped with calls and a work-load already for the next couple of weeks.

Yet on that 4 o’clock day, the installation crew showed up to give me air conditioning. The two person crew consisted of very talented, extremely knowledgeable technicians, Janet and Marcy. They were upbeat, had all the necessary equipment, (i.e. air conditioner, heating unit assembly, with all attachments) a load of stuff from there truck that was needed to complete this huge very necessary, major installation. After 4-plus hours they completely had my Air Conditioner and Heater working beautifully...checking all elements off a very detailed (long list) of procedures. It’s now several days later and I couldn’t be more impressed, or happy with the equipment, brand, and installation by there knowledgeable Crew. I highly recommend Universal Air & Heat. Thank you so much Janet & Marcy for very fine work!!

Terrible! Had a time slot of 2-5 today, called at 6 pm, said they would be here in 15 min, called back in 45 minutes to be told they weren’t coming and that I had to reschedule! Nobody bothered to keep me updated on the status of their arrival, nor that they wouldn’t be coming today! Waited around all day for nothing. Poor customer service! Would not recommend

Update they contacted me and offered a discount and second chance. They are coming today so I hope it turns out well!

Stay away from this company! They did not come to my house for the second time!

From when I had them install my new A/c unit over 3 years ago, I was happy to receive a call checking in on my unit and offering an amazing annual contract deal. I didnt hesitate to jump on it and received my first service call a couple weeks back. I am now waiting to see if I will receive another call in 6 mths. The guys that came were very thorough and professional. They did an amazing job and explained a lot. Thank you

Simon was very responsive to our request to have our AC ducts cleaned and coated with protective spray. The cost was very reasonable and the work was done quickly. He recommended installing a light inside my AC to prevent mold, which I appreciated. I would definitely recommend this company.