HVAC reviews in Maple Grove, Minnesota

The guys are absolutely amazing!!

Called for a quotation for a new furnace installed. Steve was there in a day. Provided three options and written quotations. During a phone call, he went over the features and benefits. Once we chose, the installation was scheduled and they had it done in about two hours. He followed-up after we had used the furnace to make sure we were happy. Honest and dependable!

Steve was the only person that answered the phone when my furnace went out. He was able to get to my house right away and diagnose the issue. He didn't have the part in his truck, but was able to procure the part and have the repair done in about an hour. He is professional and honest and I would recommend him to anyone. When we are ready to convert our stove to gas, I will be calling him for the job.

Horrible experience! My furnace wasn't working properly so my home warranty company sent Steve out to fix it. The first visit, he cleaned the sensor and declared the problem was fixed. Several days later, it wasn't working again. Steve came out again, this time saying it was the fan pressure gauge. He replaced that and again declared it was fixed. I asked him to double check anything else it could be, since I didn't want anything to be missed this time. He rudely dismissed my concern and refused to look at any other parts of the furnace, and said he was absolutely sure it was fixed. That very same night - it stopped working again! Needless to say, I had my home warranty company find a different company to send out after that. If you want someone to be rude to you and not address your concerns, call Steve. If you actually want your furnace to be fixed, I recommend you look elsewhere.

Could not be more thrilled with the service Steve provided. We used Aairgate's services through our home warranty when our A/C died. Steve was out first thing the next morning, and worked through until everything was working properly (even took time to travel and get part to make sure things would be fixed that day). He left his direct cell number and when I had follow up questions, he took the time to walk me through all the answers during off hours. We ran into another (unrelated) issue shortly after and he offered to come and fix it for a very reasonable charge. Would absolutely use again.

TERRIBLE! I had to spend extra money to have someone else come out due to my A/C being completely dirty. He charged me 200 dollars and stated that he cleaned it yet it just looked like Steve wiped it down. NEVER give him business. He should be out of business. I had another local company come out and they fixed my issue perfectly. Of course, charged me more than before because the tune up Steve performed was indeed so poorly done that the unit was very dirty. I called steve to try and ask him to come back out and fix the issue and HE SAID ONLY IF HE CAN CHARGE ME! So rude. So unprofessional. So lazy.

UPDATE AT BOTTOM:
I would have stuck with Steve, but he was so rude on the phone. We have not used our A/C and the previous owners had him come out to perform a tune up. It caused some sort of rattling with the A/C unit. I called him back and he was completely rude on the phone. I could careless to be charged, but the fact he talked down to me and was completely rude. I am just one person.. there is no way i would impact his business, but go locally somewhere else. So many better options out there.

UPDATE: He did not clean or tune-up the HVAC system. So, the Coil was completely covered with sheet rock (just bought the house and had him come out and clean it) ... we knew we wouldn't use the A/C for a little bit but wanted to make sure it was all clean before we did so this would not happen. Well, it happened... 470$ plus service charge to come out. Steve would not fix his mistake without charging us, so we wanted to go with a better source. I just want people to not have to spend extra money on their 2-year-old furnace like we had to because he did not do his job properly :)

SAVE YOUR MONEY... GO LOCALLY ELSEWHERE! Not worth your time, money, or sanity.

We've used Steve twice now in the 4 months we've been at this house. First time was to replace the blower fan on our furnace when it went out on a very hot day this summer and then again today to install a new gas line as we wanted to switch our dryer from electric to gas.

Both times Steve was over here quickly, and did the work very quick, very well and very reasonably priced! We'll definitely use him again when needed!

I was recommended to Steve by a plumbing company that earned my trust. Steve was immediately responsive, efficient, knowledgeable, and passed up on many opportunities to upsell me on equipment that I didn’t need (I wanted to turn my house into a freezer after my A/C failed, and he recommended we start rationally smaller, and build up if needed - he was right!).. His prices were extremely fair, and the contractors he brought into my home were great guys. I’ve now used Steve on multiple occasions, and have recommended him to friends as well. He always takes the time to explain the issues and the repair options thoroughly. He saved me thousands, and the work he’s performed continues to hold strong.

After two no call no shows, I asked to speak to supervisor. They stated they can’t transfer cals but would have them call be back. NONE happened. What a joke! Don’t waste your time calling!

This was one of the best customer service experiences I've had in a long time. The prices were reasonable and the service was fast. The furnace has never been this much efficient, Wow! I will use this company for other services in the future.

Excellent company. Was referred to them by a neighbor who had used them before. They gave me a fair quote and explained to me on what was best workable solution for my house. They were done very quickly and efficiently. Highly recommended.

I’ve never been as amazed as I am with a technician. Mark’s service was professional, courteous, sweet and caring. He made sure I understood the issues he found, the options I have to repair/replace. Mark is a very honest and sincere gentleman. Thanks Horton Heating Air, Refrigeration.

That was an exceptional service!! I recently had a problem with my furnace and called these folks. They showed up and inspected it, and detected where the problem was. They fixed it immediately and the furnace is now working as new. I will highly recommend.

Their communication is clear, and there is no up-sell. Customer service is the best I've experienced in a LONG time. Mark stayed in contact with me via text throughout the day as he finished up a previous job and was on the way to my house. I have found my AC company!

This company is truly professional and friendly! They communicated with me on when to expect the technician and what I should expect. They resolved my issue on the first visit!! The technician was very friendly, knowledgeable and professional. I definitely recommend Horton Heating Air, Refrigeration!!

I've been using Horton Heating Air, Refrigeration for a long time now and have been pleased for the most part. This time I was super pleased as Mark showed me how the coils just above the furnace were so dirty. After he cleaned, I could actually see the coils, and hope that this extends the life of my furnace and air conditioner. Thank sir!!

The tech called ahead of time, and showed up in the window I was told. He was very professional, did a thorough job, and explained a few things about my old furnace that I did not know. There was no up-selling but excellent work at a fair price. Will definitely recommend and hire them again in future. 5*****!!

This business poses to be a local (or at least local to me in a Minneapolis Suburb) business: but in fact they are a call center that uses local contractors. I even asked the lady on the phone of they were located where their address claimed they were (a few blocks from me) and she said yes - which was in fact not true.
The actual contractor that came was a qualified worker. I think gave me an honest assessment of the situation going on with my furnace - which in fact did not have a serious problem.
In the future: I think I would just try to contact the same contractor directly.

The entire Horton Heating Air, Refrigeration team was great throughout the process of installing a new furnace/AC in our home. They took the time to explain the issues with the current system and explained our options very well for a new one. The install team were courteous and attentive to detail.