HVAC reviews in Arnold, Missouri

Great service provided by Travis with Classic Air. He was polite, knowledgeable and fixed our furnace in a prompt manner. He did such a good job, my wife and I signed up for a membership.

Eric is knowledgeable, friendly, and personable. My furnace was short cycling. He quickly repaired the problem, plus thoroughly explained the payment and mantainence options, which were very reasonable. It was a pleasure welcoming him into my home. I am very happy I went with Classic Aire.

Justin was very professional and detailed, he explained everything to me in a simple language. He took time going through the system, checking everything. And above all his people skills were top notch, very courteous

Great experience with Shaun! He was very professional and polite. He took his time to explain everything he was going to do after he assessed the issue. A huge thank you Classic Air Care.

Jack was professional and efficient. Furnace repair and he was quick to get the job completed correctly to avoid any future issues. He took his time to check everything and I felt totally comfortable that he had fixed the issue completely!
Thank you Jack for your wonderful expertise & service!

Great, friendly service! Replaced my water heater with a comercial line grade system. Replaced the unit within the timeframe they estimated. They arrived exactly when they said they would with heads up text to let me know they were on their way. Very helpful.

Chris was very professional and polite. He gave positive advice about changing the filter. He cleaned his work area. I will be using Classic Aire Care for all future service on furnace and AC in the future

Really professional install crew. The tech who came out originally was great as well. I feel like I got a good deal out n a nice Lennox unit that will last me at least 15 years if not longer

I work and booked the appointment for the last time slot they had available the following day, which seemed fine. Shortly after, another woman called and said she had a technician in the area near my home (which is sadly not close to where I work). It was in the middle of the work day and yet the woman seemed very annoyed that I couldn’t drop everything to go sit in the snow caused traffic, which would’ve taken at least an hour or more to get through at that point. The next evening, the technician arrived minutes before their 7pm cut off. He was condescending and had no interest in any information I tried to provide. He then passively said I was either lying or confused about my home owners insurance - neither of which were accurate - and then he provided $2000 in quotes JUST to try to fix parts of the 30 year old furnace so that he could tell IF it is even capable of actually being repaired to the point of working. Basically an exploratory project. He also said the company was not affordable and that it would cost upwards of $11,000 to replace the furnace (without touching the same age AC that stopped working at the end of the summer and can’t be repaired because it uses Freon that isn’t made anymore - my insurance agent and several other people and my own prior experience all said when it came time to replace, it’s most logical to replace them both)…when I asked if that number included the AC unit, he replied “I don’t care about your AC”. Well, thanks, didn’t think it was your main concern but I was asking a very simple question. He then was visibly irritated that the tablet he gave me to sign two documents was actually in my hands while I read the documents before I signed them. He tried to chime in with his summaries of what each said (he wasn’t exactly spot on) but I went to law school and I have a tendency to read things before signing. He was far from kind or pleasant, said his own company was overpriced, made no effort to listen but then asked me several questions about things I’d already said or attempted to tell him. It was a waste of my time, the money I spent for him to come out, and laughable that three seconds after leaving I received a peppy, presumably auto generated text asking me to leave a review. I guess he thought it would be a good one. Not so much!

Chase did a thorough job of checking each of our heating and A/C systems. He checked our thermostats also. He was kind and helpful. I asked for his card so I could call him if needed in the future.

Eli provided the annual maintenance on my furnace and I appreciate the service he provided. He provided a thorough inspection and explanation of what he found. We also discussed options available and helped to make additional appointments needed. He also provided the estimates we discussed very quickly. Thanks Eli for taking such good care of my system!

Brody G. performed a plumbing maintenance inspection. He was very professional and thorough, answering all my questions in great detail, including one about draining my water heater. When I initially made the appointment I was told it would include draining it. When I asked Brody about that, he informed me that is typically only for tankless water heaters. He went on to explain to me what every part on the water heater is, what it does, what could go wrong if he drained it, and that everything appeared to be in good working order. I really appreciated his patience and his ethical standards. I would gladly welcome him in my home for all my plumbing inspections and would highly recommend him to others.

Excellent experience with Classic Aire and Gary O. From the initial call to the completion of the job I was treated professionally and respectfully. Gary was a good natured, friendly technician who seems to take pride in his work. He was courteous and knowledgeable.

I have been a customer of Classic Aire for years and am very happy with the service they provide. Today’s (1/14/26) visit was to reset my thermostat that I messed up and install new batteries. I was having trouble doing both so I called them for help. Russ was today’s technician from Classic Aire and he was AWESOME — very friendly, helpful, and fast!!! I’d give him more gold stars if they had more! Thanks Russ!

Nathan and Vonte were awesome! They were so sweet nice and showed me everything how to work this! They’re both great guys. I’m so thrilled that I chose classic air. Not only was it fantastic service but the system works unbelievably. I’ve never been more comfortable in my home! Thank you classic for making my home so energy, efficient and comfortable.

Dave diagnosed the problem shortly after opening the furnace cabinet. He did additional digging to confirm the problem and explained the issues.

He quickly determined the needed part and was able to pick it up and install it for us the same afternoon. And now we have heat.

Dave was polite, courteous and interesting to talk with. I hope future service folks will be as nice and capable.

My technician Greg was very friendly and knowledgeable. He came right in didn’t an initially inspection and went right to work after my approval. I appreciated his courtesy and professionalism while completing the job and would highly recommend the company and this technician based on my personal experience.

Dave was professional and was able to give me good recommendations for how to lengthen the life of my old furnace. He also helped me think through the next options for a new furnace and set me up with Classic Air Care to come give me an estimate. All in all, it was worth the time and money. Thank you.

It has been great working with Classic Aire Care. They send reminders when it's time for maintenance, scheduling is easy, prices are reasonable, and the techs are always polite and courteous. I also really like that they send a picture and info about the tech when they're on their way, so you don't have some random person showing up at your house. I'm used to working with Richard, but today, Elijah E came by for my furnace check. He brought to my attention the capacitor was low and was kind enough to explain its function and what could happen if it failed but wasn't condescending or demeaning. As a woman it's refreshing to work with such a tech. Great job!

Eric, the technician, was terrific. He did a great job explaining what the issue was and the necessary repair. He also went above and beyond and corrected and error that was made when our heating system was originally installed. I highly recommend this company for repairs if you are having issues with your heating system.

I have been using Classic Air Care for many years
and have been very happy with their service. I have a yearly maintenance plan and they schedule my maintenance Appointments regularly - always letting me know at the appropriate time to schedule a maintenance visit.
All of the technicians have been very knowledgeable, but giving a “shout out” to Eric, as the best technician I’ve ever had in my home.
He is so personable and knowledgeable and explains things thoroughly to me. I couldn’t be happier with their service, which I consider the best! Exceptional service at a reasonable price!