Home Services reviews in Canton, Ohio

I have dandelions in my lawn that I have to dig out by hand because it’s not thorough enough. The printouts they leave on the door are unreadable because the printer is so faded. Get new equipment and act like a big company and pay attention to my individual lawn.

Shady company in Copley. I paid for a year service in advance. I’d get a notification of service completed when I was home all day and no service completed. I had to call and request “additional” weed control several times throughout the year. My lawn was always very green and plush until TruGreen took over. I’ll never go back to them.

My experience with this company has been awful and felt like a SCAM for well over a year. The results have been limited. The main issue I've had is with customer service and constant billing issues/errors with promises to correct that go unfulfilled. Trying to cancel and even getting confirmation that you have cancelled doesn't stop them from showing up. Finally had to just dispute transactions and file complaint with BBB to even have a hope of getting them to stop showing up at my property. Try Greener Grass instead, they are a good local company and much easier to deal with.

Absolutely awful service!!
We were supposed to have True Green come out today to service us. He parked on the side of the road , I was outside at the time , the guy got out of his truck with a flag and was going to put it in our yard when he seen me he decided to jump back in the truck and leave , we got ahold of true green right away and they told us they were unable to perform services today. Last time they came our video cameras recorded the guy , he sat in his truck for a half hour when he seen me go past the window to look out he got out of his truck, and started to do the front yard , I then went outside and said excuse me three times he was acting like he couldn’t see or hear us finally he turned around and we told him he still had a back yard to do.he said oh and started huffing and puffing. Absolutely awful that they have to be reminded to do their job or they just won’t do it at all apparently. Very and highly disappointed.

This review is very specific and pertaining to one experience only. That experience is my conversation with the manager Dan at the Canton Branch. After being with Trugreen for over 17 years and the past three or four years service so bad I should have cancelled I finally after all that time was able to talk to the manger at the branch in Canton. Dan listened to my complaints, and was patient with me as my frustrations came out in our conversation. We talked about my reasons for being angry, and he agreed as a customer he could surely understand that. He was very knowledgeable and professional, and I ended the conversation with him feeling as if finally things with Trugreen and their service would get back to the reason I had kept them for over 17 years. We will see! Again this review is for Dan, and I wanted to thank him for his help, and I suspect if Trugreen can get more people like him this company can get back to being the company I contracted with 17 years ago to service my lawn. Thankyou Dan, only time will tell now, but thank you for your time.

Shawn Brooks is the BEST we requested him as our technician and will continue to for years to come. Answers our questions and quality of work is great

Do not recommend them! Have used their services for 3 months and our yard looks like crap! They always say they don't have enough product to spray for weeds! Although they're told to put it down regardless as to whether they did it or not! Not worth the money..want a refund! Satisfaction Guaranteed..yeah right

They continue to try and bill and provide service even after 2 cancellation requests. I just received another notice this morning that they were on their way, I cancelled over a month ago…when I just called to complain, I was told my account was “saved” from cancelation at the end of May. I never requested it, and I wasn’t notified that they “canceled my cancellation” Their service employees were great, and they try hard, but their product is inferior to the competition. My yard has not gotten better since I started using try-green, and I had much better results when I did it myself.

Buyer beware, they make cancelling nearly impossible, no matter how many times you call or chat with them.

UPDATE.
So here we are, another 2 months later, and TruGreen continues to call me weekly, trying to sell me “services that their specialist recommends” I have done everything but get an attorney to make them stop calling. At this point, I can only assume they are simply incompetent, and not capable of realizing they are wasting their resources trying to sell me something, I have had at least 5 TruGreen employees “put me on their do not call list” and still they call at least once a week.

I purchased the Mosquito program and it worked perfectly and my dog who is allergic to everything had no reaction. Win win Love this company ❤️

We have used TruGreen for years... we have the most beautiful lawn in the neighborhood! Our technicians meet with us every time they visit and discuss our concerns. We trust their guidance! Our neighbors have recently signed up with TruGreen because our lawn is awesome!

Anthony came out today and was extremely thorough. He was outstanding in his application detail and very pleasant to speak with. Explained everything he did in a clear articulate manner.

Husband signed up for basic weed control. We asked for front yard only. 1st worker came out, and luckily checked in at door. He was surprised it was just the front because the paperwork didn't say. So we called and double checked the account. A few days later, a worker mistakenly sprayed a bug pesticide that was intended for a neighbor. We called and said we don't want that. The worker for the 2nd lawn application was also surprised it was only for the front yard, and we called to specify for the 3rd time. 3 times! During the 3rd application, it was unclear if they did the back, so I called and they had "no way to veriy." He again, put it in the file to only treat the front. He saw no record of us asking for the front only. How crazy is that. The customer service rep didn't express any concern over the companies terrible communication and record keeping. He even tried to convince me to do the back. He was even brazen enough to ask why I don't want weed treatment in backyard. None of your business! Just do what I'm asking after us telling you 4 TIMES. Why are we paying for a service if you can't do what is asked? Work needs to be done with this companies record keeping and ability to communicate.

Our lawn has been disregarded for a ling time but it is revitalizing now that trugreen is taking care of it

Serenity accomplished my shrub appointment today while I was out of town. I can always count on her to do a Great job. My job summary is always complete & thorough. Extremely satisfied customer.

Justice Coleman always takes the time to chat about the lawn with me. He asks if I am having any specific issues. He is a very professional gentleman! Justice gets 5 thumbs up from me!!!

I received texts the day before my service and additional texts the day of to keep me informed of expected time of arrival as well as a text to say he had arrived. Alex R came to the door and introduced himself and began the service. He completed the service and left receipts with notes regarding sone things noticed. Very happy with the communication via texts. Alex was friendly, performed the service as expected. Thank you!

The lawn spray technician was very knowledgeable and explained to me the product he would be applying to the lawn. I also appreciate getting the text knowing when they are coming in advance and the Trugreen app which shows me the status of my lawn care services etc. I'm looking forward to an improved lawn this summer!

First time using TruGreen Lawn Care. I've had lawn care service from other companies over the last fifteen years. And in just 3 treatments this is the best my grass has ever looked.
Thanks, guys.

Terrible service. Iv had more issues with weeds in my lawn then ever before. My neighbor can barley cut there grass and theirs looks 100 times better than mine. For the amount they charge I expect better results.

After canceling my plan, I’ve been called nonstop every day now

First the problems. Technician had no idea where the property borders were so did not know what he was suppose to spray. I finally talked to the technician. I was not impressed with his knowledge of weeds. His hose was not long enough to spray the entire yard. I finally told him to drive up to the fire department, which bordered my backyard. He did this and sprayed the previously unsprayed areas. The good that I have seen is the weed control and fertilization is working in the areas previously sprayed.