Home Services reviews in Warwick, Rhode Island

Boiler Room Scam artist. I could not be more disappointed. Note, multi year client. Received the yearly phone call for our service. Based on financial considerations, I told them that I would renew if they kept the same price. No hard feelings if they could not and understood prices go up. Unfortunately, my situation changed and it makes a difference. After a minute or so, the sales rep comes back and says no problem. Good to go, let me put it on the credit card and we are all good. Well, come to find out, the weasel only put us in for front service, not sides or back. well, the back looks awful. I only found out when I happen to be home and I questioned the tech why he only did the front. I get a visit from a manager who tells me what happened. To meet my price,, they cut the service but did not tell me. That is stealing....... period. He agrees to an aeration and seeding to fix. Twice I take a day out of work to be there and twice I get a text saying they are not showing up. We are now at the point where this treatment won't make a difference and I will have to do it myself. STAY AWAY!!!! Mistakes happen but misrepresentation and bait and switch is stealing. PERIOD!!! You cannot get anyone on the phone, just women working from home as customer service. Filing a claim with RI Attorney General's office. Probably won't get me anywhere but at least I will go on record.

UPDATE: Received a call from customer service and they arranged to have a aeration and seeding with a grub service to follow. This was to repair the damage done by no treatment in the backyard. Again, front looked great because it was treated. I give kudos to the customer service person who took the time to do multiple follow ups to make sure the treatment was done. I will reserve amending the rating until we see the results of this work. Again, be very careful when talk to any sales person at Tru Green and make sure you are getting what you are paying for. It is behavior like this that gives sales people a bad rap.

Stay Tuned.

Update. They did repair the damage. I went with them again but make sure I get what I expect. The tech that comes is a young woman. Conscientious and listens and address issues. So far so good. Always trust but verify!

After our initial contract we had an issue with services being provided that weren’t scheduled. They then billed us for those services. After we contacted them about this, over three months 3 different reps promised to get this resolved. It still hasn’t been resolved and we will not be continuing services with them. They get a zero rating!!!

Spoke to Hunter about what he did to resolve my lawn issue. I was very comfortable with his explanation and expertise.

Israel did a good job today and also explained to me about the application today. Make a note in the future, please don't ring doorbell as we are late sleepers!

The technician that came out today explained everything in detail to me as what he was going to do and how he was applying it. He was very friendly and knowledgeable about his work. I just wish you had more technicians like him.

This review is not specific to this location. I have used True Green service for four years now. The first couple of years were great the product worked well. The last two years however have been disastrous. My lawn is an embarrassment to my neighborhood and the fact that I pay over $1000 a year for this service is embarrassing. It’s as if the product they use for crab grass control is no longer working. I have called and complained and got extra applications and nothing works. I have canceled my subscription and I have decided to go with a local company with proven results. Finally I would like to compliment the people who serviced my lawn with Trugreen, they have a great crew.

It went well for 4 years and then . . . . The lawn yellowed and I called once and a manager was supposed to arrive today -- the "kid" came who does the spraying. I called this afternoon and whereas the fellow answering the phone was very nice, he didn't know what he was doing. He even made me stay on the phone while he tidied up some work -- he didn't know to say that the manager would give me a call and set up a time to see the lawn. 20 minutes on the phone with mostly quiet time.

Sales representative told me aeration is performed in the spring or mid fall. Looking up aeration it is recommended to perform aeration late August to October where I live. They came and aerated July 24th.

I called on a Saturday to ask questions on visits in-between scheduled visits and to find out why my aeration was done so early. I could not be transferred to a sales associate. I called twice. The first person reluctantly transferred me, but then I was disconnected after a recording told me no one was available. I called back and the second person told me that they no longer have the capacity of transferring calls to sales. My number must be registered as a customer because when I called I only had option an existing customer would have, so you can't even call and get a sales person.

Both customer service representatives were useless. Could not answer my questions and did not seem to know what they were talking about. When I talked to the second person they said they see that I called to set up aeration.

There were other questions I had. I believe the sales person told me extra visits work one way, but when I called, customer service was saying something different.

Bottom line. Just another company over promising and under delivering.

Aiden was outstanding, he was kind understanding and extremely professional. His attention to detail is greatly appreciated!

They are always on time and they are very professional.

Used Trugreen for 4 years, 2024 season was terrible. Was told aeration and seed was done 3 seperate times but it clearly wasn’t. Finally the 4th try someone showed up. Before starting he told my wife the workers are lazy and if they think someone is not home they’ll not perform the service. He did the front yard, ripped up the lawn with his truck turning around, spilled a pile of grass seed in my rocks and left without doing the backyard. Totally defeated I decided Trugreen is not worth the hassle. We cancelled service but Trugreen kept harassing us for payment for the aeration. Now I get letters from a collection agency for payment on a service not completed. There’s a reason trugreen prices are the lowest. You are probably getting ripped off.

This young guy did an excellent job with core aeration and overseeding our property today. Polite, very thorough and explained what he was going to do. Whatever they’re paying him, it’s not enough. His manager should commend him, many young people his age (19) would never do this work. Great job Giovanni. Thank you!

For over 15 years TruGreen has kept our hemlock shrubs healthy and disease free.

I was given quick and professional response to my questions for the technician. He was very helpful and super polite. He gave me some easy pointers to help with the dry patches in my lawn. Thank you so much. Jill from Richmon, RI

I cancelled my service last year and they still send me texts. Each time I get a text (this has happened 5-6 times now), I call and tell them that I've cancelled the service last year... and multiple times. This time, I missed the text. A service person came to m home. I sent him off and told him that I cancelled the service last year. Then I got a bill for $340 from them, that their customer service rep can't cancel for me and referred me to the general manager. I can't seem to get a refund for NO service. I'll be filing with the consumer protection for my state when I have more time. I'm beyond frustrated for being treated this way.

Brandon V. filled in well for James R. He was thorough with the granular fertilizer application and spot sprayed where needed to rid/control of annual broadleaf weeds, ground ivy, and crabgrass.

I am very happy having my lawn treated by Truegreen. It remains green all year long. They are ready to treat your lawn again if you are not happy with any application.

Second time this year they came and did not fertilize the whole yard. No proof, but much of my lawn looked like crap last year. Do not think they fertilized everything last year and probably spread the fertilizer pretty thin.

Great experience during our first year. Tech Christopher is great and I’ll miss seeing him.

The technician was very knowledgeable and took care of my issues. She gave me excellent advice concerning nutsedge. She was helpful and professional.