HVAC reviews in DeSoto, Texas

Michael is the best! He came to our home and immediately went to work. He provided great customer service. Our home is cool again! Thanks!

Michael was able to come a day early and quickly resolved our issue. He was a pleasure to work with- 100% recommend!

I called to see if the technician could come sooner due to having a small child. Mind you, we live in TEXAS. The owner personally said he would come out to make sure my air was working. He showed up within an hour of me calling and fixed the issue in less than 15 minutes!!!!!! Fast service, great customer care, and quick results!

Best experience I’ve had in a long time with any kind of service tech. Michael was so helpful and informative. He explained everything that could be done in detail and got my A/C up and running in no time. I’ll definitely used them again.

No air in Texas in August is not good. Air went out yesterday, reached out to On Point Heating & Air and they had someone come out the next day. Gerardo was absolutely amazing. He reached out to me the evening I put the call in to let me know he would be out the next day. He was prompt, kept me updated, professional and knowledgeable. He fixed the problem and it’s a great day again. On Point you all have a gem in Gerardo.

I had Michaels team install a brand new hvac system in a rental property recently and had a very good experience. They were professional, on time and affordable. I will happily refer them to family or friends in the future. Thanks, On Point!

DO NOT use this company. If they make a mistake, they have no accountability. They will scam and cheat you. They sent out technicians to fix an issue with my ac unit. They didn't even look at the unit. They just decided that something had never been installed despite it working for 15 years and the passing inspection before we moved in. When another set of techs came out to fix a different issue (On Point's technicians) who actually looked at the heater and said the part was installed. When asked to correct the mistake, we were yelled at and threatened. Seriously, the owner called in the early morning waking us up DEMANDING that my husband state on the phone that they did not make a mistake. Absolutely insane behavior! STAY AWAY!

Mike, was very quick at assessing the problem with our heating. He was very understanding and offered some possible solutions to our situation of bad duct work. Thanks Mike!

Michael J was great and got us taken care of with our AC issues! I appreciate his quick and timely response. Thank you!

Had AC serviced this morning, Michael was very professional and courteous . I will definitely use this company again when needed …

DO NOT use this company! And if your warranty company suggests them, have them suggest another. This company needs a lesson in customer service and professionalism. They came out Wednesday to fix/replace our air unit, once they left I went upstairs and noticed it still was not cooling. I immediately called the office number and the number on the side of the truck, office sent me to voicemail and the additional number texted back, I sent what the issue was via text and did not receive a response. Once my husband received a reply from the office, after several calls, and they sent a technician out the next day, great. At this point we have no issue making payment however they do not take payment while they are at your home, so they sent a link. Friday we happened to be traveling and they called my husbands work phone while we were on a flight, they then called Saturday again on my husbands work phone which he did not have on him over a weekend, and additionally were dealing with the passing of my husbands mother Saturday morning. However, he saw a missed call and immediately called the last number back which we assume to be Mike’s. The number of course was not saved in the phone therefore my husband asked who it was and immediately Mike became abrasive saying “the person you owe money to” like he is some street thug and claiming that we were ‘ducking payment’ which was furthest from the truth, it had been one business day and we were dealing with a death. The simple reply SHOULD HAVE been “this is On Point air we have been trying to reach you for payment.” If this company is so hard pressed for payment, make it possible for us to pay at the time of service, like I tried to do initially. After having to call Mike back and calm him from being belligerent to my husband the payment was made, like just like it could have been without the extra side of unprofessionalism. This is not even mentioning the harassing text messages sent. This company’s run by the most unprofessional, crass, and incompetent people. DO NOT USE! Do your research, there is a reason they have so many bad reviews especially with BBB

Mike came early to make the repair! Had system cooling within 30 minutes. Took time to show me the worn out components and discussed potential options. Would definitely recommend using him again.

Blessing from the Lord and On point michael serviced ourhome. Him and his team went beyond all expectations.My family and are so grateful for the Love and compassion, he is showed my family. His faithfulness and standards for excellence. My family will always be grateful. We are looking forward to many years of serviced services From your Company.
With all our love ❤️ The Crouch family.

My AC went out in the middle of a hot Texas summer. It was getting hot pretty quick and I have small children. I called On Point and he came out quick. This company is professional and you can feel that they care about you. This is the only company I will call moving forward for any heating or AC needs. I have also sent the companies info into my HOA as a trusted vendor since they did such great work I can trust them in my neighbors homes.

On Point Heating & Air handled every single issue with our AC setup, no shortcuts, no runaround. Michael (the owner) was honest, diligent, and super patient with all my questions throughout the process.

They took care of everything we needed and even fixed a wiring issue in our condenser, added a another drain pan, and did a full drain blowout free of charge. Pricing was more than fair, and the work speaks for itself.

If you need HVAC help in DFW area, they’re the ones to call.

⭐⭐⭐⭐⭐
Michael at On Point HVAC is the real deal.
Fast, reliable, and punctual—just like the name says, on point. He showed up on time, diagnosed the issue, and had everything up and running in under 30 minutes. No fluff, no upsells, no drama. Just solid, honest work. If you’re looking for someone who gets the job done right the first time, Michael’s your guy. Highly recommend!
Tim Walker
Arlington, Texas

Michael Jensen was a true blessing to us. Not only did he repair the AC, he prayed a supernatural healing over my husband who suffers from Congestive Heart Failure and Sarcoidosis. God is good all the time and all the time good. Thank you for the prayers and the encouragement. The Thomas Family

Our HVAC technician was Michael, was was very professional, honest, and had great customer service. He explained how the AC unit works when temperatures are in the 100’s and above and the unit was working as it should and saved us money service call.

My experience with On Point Heating and Air.
On June 6, 2025 I had the pleasure of meeting Mr. Michael Jensen. He was very pleasant. I was amazed of how fast he assessed the problem on my 20 year old air conditioner. He fixed my air conditioner quickly. Nowadays, it is hard to encounter trust worthy contractors. So, I appreciate the opportunity to meet Mr. Jensen. I would like to give On Point Heating and Air my support in referring them for any residential sales, service, repair or refrigeration.

Santi arrived on time, I explained what the problem was, he diagnosed it based on the explanation. We both we to the attic and it was EXACTLY what he said it was (nothing more, nothing less). Job completed in 5 minutes!!!!🤯 I will always get my work done through his company.

My husband passed away and I've had my house flood from broken pipe then after being in hotel for 41/2 months my heater went now my AC went out. Mike and Andrew helped me get a refurbished AC UNIT installed for very little cost. I am so very grateful . Their crew was very polite and hardworking. This Company is well run and care about their clients well being.