Constraction reviews in Menomonee Falls, Wisconsin

Didn’t finish the work. Now I can’t get in touch to figure out the plan to get it done. Not cool. Not professional.

Great service. Addressed additional issues at a reasonable price. Good looking job.

Had David repair and area where two roofs meet and so far everything is perfect. Great response time and pricing.

Spoke to David. Gave me a good price. Then after confirming everything he stopped texting me and I never heard back from him that day. I understand he may have gotten busy, but at the same time on a professional level at least let me know instead of leaving me hanging like that. The next morning I shot him a message and in an u-sympathetic way he told me “Sorry I got busy”. Really? Did you plan on letting me know when you will be showing up to do an estimate or at least let me know what the next steps are or do I have to figure it all out on my own?

I mean if that is the way he does business so be it, but you will NOT be getting my business. That’s for sure.

1. You left me hanging without telling me why.
2. You never reached back out to me.
3. He gave me a really good price and I personally think he messed up. He didn’t catch it until afterwards so to squeeze out of it he ditched me instead so that I don’t take him up on his low offer.

Come on guy….really?

Dave and his crew installed new gutters on our home. We are very pleased with the work that they did. Very fairly priced and professional. Did a total cleanup. I would highly recommend them. Plus they are local which I liked.

If you are in the business for new roofing, gutters or any other maintenance I would definitely recommend Upgrade Pros LLC. David and his team were very knowledgeable and nice. We hired them for installing gutters and roof flashing. Not only did they do this but they offered to help us out by touching up our chipped shutters with fresh paint. They definitely went above and beyond what we expected and are just great at what they do. Did I mention the pricing is reasonable too!
Thank you David and team!

David and his team helped with cleaning gutters, installing gutter guards and step flashing work on our roof. David was very responsive from the time of the quote to completion of the project and worked around our schedules. David and the team not only did excellent work but they were also reasonable in terms of cost. They really went above and beyond, helping us by taking limbs/sticks off our hands that were laying idle in our yard and spray painting our shutters that had paint chipping off. They did this just to help us out! Really great people and I highly recommend them. You won't be disappointed.

We had damage under the toilet due to leakage that went deeper than the floor. The decision was made to fix the problem by replacing the toilet, under floor structure, and flooring. The process was professionally handled from the beginning. The insurance inspection, the planning of what needed to be done, the interactions with the various contractors, the prep, the work, and even the cleanup was amazing. Thanks to Judson, Shannon, Drew, Ernest, Zack, Laurence, Antonio, Alexandra, and Karina. Your work is so very appreciated and presently I tell people you are my new best friends. I would not hesitate to use Servpro again.

Most wonderful polite, courteous professional crew I've ever had the pleasure of meeting. Thank you Andrew, Jose, Brendan and Strodher, it was definitely a pleasure having you all during turbulent circumstances. Also had another crew come out also very amazing, nice professional crew thank you Antonio, Mikhail, Teresa and Robinson.

Had a great experience when Servpro came out to help with a post construction cleanup. The crew was very thorough and did an excellent job. Thank you Alejandra, Rosalia, Andrea and Vero. Jon was also great to work with and willing to answer any questions I had. Would definitely recommend.

Great job, Great team they did a excellent job getting my home clean. Thank you Vero, Rosalie, Karina, Andrea, Alejandra, Gaby, Joselyn, Dany, Jose, Cooo, Tere, Makani, Brendon, Strothen, Robin, Ana all were very professional, kind gave Great customer service. Thanks for all your hard work.

The crew consisting of Anatol, Jose and Pilo got to work as soon as they arrived and covered the carpet with plastic to keep tracking dirt in to a minimum. While Anatol got them started and had to leave for another site, but Jose and Pilo wasted no time in getting to work.
They removed damaged flooring and a piece of ceiling as they were water damaged and took out the waste as they worked. I’m an hoping the second phase of this repair goes as smoothly as this.
I want to thank All three of these men for their fast and accurate work and would recommend Ser Pro to anyone need restoration and repairs.

4/7/2025 Update:

In order to avoid a lien on my property, I was forced to pay Servpro $453.16 for services not rendered which include detaching and resetting the dishwasher, range, and refrigerator. Servpro did not complete these services. Thank you Servpro for your initial response to this review. You have my email and phone number by which to contact me to remedy this. If I do not hear from a representative from Servpro by 4/11/2025, I will be taking further action for return of funds for services not rendered by Servpro.

3/20/2025

I had a leak in my kitchen. (1) During the mitigation work, one of the Servpro mitigation workers asked for my number while in my house which was inappropriate. I feared the repercussions of declining his advancement due to his knowledge and accessibility of my home.

(2) Servpro installed a temporary sink without asking my permission or obtaining approval from insurance and then charged $1,322 for it and the temporary sink leaked and caused more property damage which Servpro refused to rectify. Before they started work, Servpro was provided with Travelers estimate of the mitigation work which did not include a line item for a temporary sink. Prior to mitigation, Servpro did not request approval for a temporary sink. Servpro did not ask the homeowner if they would like a temporary sink. Servpro installed a temporary sink. A week later, there were leaks from the temporary sink which resulted in the homeowner having to pay $339.71 out of pocket for dehumidifiers to rectify the issue after Servpro refused to. Homeowner was then billed $960 for a temporary sink and $362 for the hook up of the temporary sink for a total of $1,322.

SERVPRO was the BEST! Talented and knowledgeable working staff. The project manager, Dean Llanas, was exceptional and made the misfortune easy to cope with. He deserves a medal!

We had our shower water pipe burst and water was spraying within our walls and leaking/flooding our basement. We called ServPro and couldn’t be happier! RJ, Alejandra and Joselyn were amazing! They taped up and laid down environmental barriers so all of the drywall particles, their footsteps and cleaning products stayed within the work area. And when they left for the day, my whole basement was cleaner than when they arrived. RJ was super informative - educating us on the work being done and why. The whole team (RJ, Alejandra, and Joselyn) was efficient, highly skilled, professional, kind and so pleasant!
I give my highest recommendation to ServPro! They give you peace of mind that the job will be done very well and done right!

I had a leaky hose under my kitchen sink that resulted in some water damage to my carpeting and kitchen floor. On the day of that they came over to test for water damage, the team of Drew, Rick, Tom, Brian, Adrian, and Noe were able to start the process to dry the floor and prepare for a rebuild. This was the first major project I’ve had as a homeowner, and they also made me feel as at ease as possible.

Today, the team of Rosalia and Mirna came over to clean up after the rebuild process. They were very professional, timely, and kind and patient in our communications. They also did a great thorough job.

The only thing I can say is WOW!
James, Teresa and Pilo were simply outstanding!
They address the water damage to my lower level with the upmost of care and professionalism that I have not seen in year.
They took exceptional care protecting my furniture and carpeting prior to the removal of the damaged drywall ceiling and walls.
Upon completion the area was left spotless so what else can I say but THANK YOU!

05/04/24
Servpro scheduled Alexandra and Gabby to do the final cleaning after the restoration work had been completed. They were here for approximately 4 hours and did a great job along with being very charming. It was a pleasure to have them here.
Nice job!
THANK YOU AGAIN!

We had a garage fire and then water/smoke damage in our home where we had to relocate for several months. Veronica and her cleaning team were amazing. Very thorough and took extra care with everything. We are very grateful to them especially for keeping many of our special items very well taken care of.

Shaun, Ron and Bill did an excellent job with all of our carpentry needs. And we could not have navigated this entire mess without Todd as our leader. We are very pleased with our "new" home.

We recently experienced a sump pump failure leaving us with a very soggy basement. Our Homeowner Agent recommended Servpro to do our clean up and restoration. John R was on site in an hour after my phone call assessing what needed to be done. The following day a pleasant hardworking team of six (Jon, Anatol, Donovan, Strother, Mikhai, and Teresa) stripped carpeting and sanitized damp floors as well as treat wet walls and floor boards. All wet materials were taken with when they left. There were a lot of storage items/ furniture to be moved and they made quick work of it. They left their equipment…fans and dehumidifiers and will return to continue their work tomorrow. What a great well organized and professional company!!!

Anatol and Mikhai have been fantastic. Very communicative and efficient while on site - doing the best to make a bad situation better annd more manageable.
Austin has been very responsive in getting out to our home and getting things lined up. Very impressed with the team!