Constraction reviews in Menomonee Falls, Wisconsin

Rosalia and Karina were the ladies who performed the final cleanup. They were so nice and the cleaning that they did was phenomenal!! Everything was absolutely spotless. We were very impressed with both these lovely ladies. Also RJ and Robison were so quick to respond after our water damage to the wall and carpet and the repair was done quickly. We can’t tell there had been any damage at all. Great team!!

This review is ONLY for the CLEANING TEAM! Veronica, Carina, Arlasaly, Evans, Raquel, Erica, Rosie, Angie, Merna and Julie did an amazing job! They spent 2 days at my home cleaning from top to bottom after 10 months of water damage cleanup, demolition, and reconstruction. They were amazing.

DO NOT TRUST THEM!!! They are scammers and do not do what they say they are going to do and instead double down on their lies and threaten liens.

The water line on our fridge burst and we were able to pick up most of the water ourselves. We called Servpro to assist with getting the rest of the water up and avoid mold. When they showed up they gave me a estimate of $800. They were at our location for about an hour to get up the remaining water that was in the carpet and under the flooring. They left fans which they stopped and checked on for two days after. They also left a dehumidifier which wasn't needed as we have an entire buidling dehumidifier...they didn't ask. Their total time in our building was under 3 hours. I received an invoice over a month later for 3.5x their estimate. When I reviewed their invoice it included items they didn't do, example is work on our walls, and their total square footage was 5x what they actually did. I understand the $800 was an estimate but their invoice was nowhere near this amount and their invoice was not accurate. I was told it would be corrected but it never was. Instead of fixing their mistake they started threatening us with liens.

UNDER NO CIRCUMSTANCES DO BUSINESS WITH THEM!!!

Huge thank you to Teresa, Adrian, and Jesus for emptying our house. They were courteous, fast, and very thorough. They even moved that things that I said I would take care of. I would recommend this crew!

We had the team of Rosalia, Agustin, Mirna. Ivania. Anjelica and Erika clean our office last week after a rodent infestation. They were a wonderful, very thorough team. Also seemed like they were having fun while cleaning. Thank you so much!

My sister and I just wanted to let you know that we received awesome service regarding possible water damage from our upstairs neighbors sink over flowing. The water came down into my bathroom sealing vent. We called Your company and we were pleased with the awesome service. Your associate Austin Fisher came to check if we had any damage. He was very pleasant and informative. After his thorough research he advised that there was no moisture nor mold or standing water. The ceiling fan was in good condition. Thanks for the awesome service. Lyn and Sandy

Maddie is outstanding. I know I’ve been a pain because I’ve called 8 times in 3 days for different reasons and questions, but she has been extremely helpful with every question I’ve had. Point of this review is that great customer service across all industries is fading over time and it’s rare to get somebody on the phone who is respectful, caring and tolerant. This speaks to this company’s judgment in their staff. Great job Servpro!

Teresa‘s crew were fantastic!
Very professional, courteous, and extremely thorough in their sanitation and cleaning. Among the superstars on Teresa‘s crew, were Teresa, Adrian, Karina, Miguel, Lucia, Dora, Anita, Eliannis, and Indira.

Very fast service with cleanup and demolition of a flooded basement. The rebuild process is another story. First of all I want to give a shout out to the workers who put the basement back together: Bill, Ron, Jacob. Darren, and Shane. They did an amazing job. Now the bad. Billing descrepencies, billing me for work I completed, not servpro. But the most frustrating thing was the extremely POOR communcation from the project manager. This might have been his very first job. If that's true servpro pick a job too big for this guy. I did more of the project managing than he did. Also very hard to get a hold of. Didn't return call or texts. Even spoke with servpro management mid project but nothing changed. I expected servpro to contact me after the project completed to see how it went or if I was satisfied. They never did, maybe they already knew!

I called to get a quote on weather damage. First you get AI questioner, which I hung up on, then the human agent called back and said the inspection can be scheduled and someone will call to schedule it.
Finally I got a call, and now yhey've decided to tell me it has a $350 fee for inspection, which I declined.
Wasted a lot of time. There are many places with no fee.
It should've been disclosed up front on the first phone call.

Rosalie and Anjelica did a fantastic job cleaning up. They went above and beyond to make sure nothing was missed.
Brad has been outstanding in understanding our situation and making sure everything was done to our satisfaction.

Teresa, Adrian and Miguel are experts. They arrived on time, took the necessary time to survey the job, performed expertly within the timeframe they promised, were cautious around our home, and delivered the results they promised. Great team!

Pedro & Adrian came out today to take care of our damage from the storm. They were both amazing and did a spectacular job!

Our team was very professional, kept me informed and got everything done in a timely manner. The workmanship was perfect everyone always on time and very polite would highly recommend Bill, Ron, Teresa, Dean, ALE, Anna, Andrea and MIKHAI great team!

We are so immensely grateful to Servpro Team Cowell who provided an OUTSTANDING deep cleaning service. Not only that but they also gave it to Falls Area Food Pantry as a Pro Bono gift!!! The cleaning crew was amazingly thorough, extremely gracious and very professional. What wonderful people and a GREAT company. You must know who they are: Alejandra, Gaby, Joseline, Karina, Mirna, Rosalia, Tania and last but not least DREW!

When my brother went to the hospital, we saw what had become of his apartment and knew the only service to call was ServPro. We were not disappointed. They tackled what seemed to us an insurmountable job - smoking for over a decade, no real cleaning for a long period of time, and toilet overflows that ruined a bathroom floor. Jonathan and the crew that removed that bathroom floor and the toilet and vanity and the horribly stained couch did a wonderful job with a great attitude. Veronica led a great team of gals who tackled those floors and ceilings and made everything almost like new. It was not inexpensive but worth every dollar. Now my brother can have a new fresh start when he is released from the Rehabilitation Facility. Thank you to this wonderful team and Kevin Galang who worked so hard to get it done in a timely fashion and stayed within our budget.

Veronica Nolasco - Cleaning Department Lead
Aaliyah Rivera - Cleaning Technician
Alejandra Garcia - Cleaning Technician
Paloma Garcia - Cleaning Technician
Cruz Martinez - Mitigation Technician
Jonathan Roman - Mitigation Technician
Matthew Strandt - Mitigation Technician
Reese Homes - Mitigation Technician

This group was the best to work with! All of the communication was timely and detailed. The cleaning/restoration crew was top notch. Everyone was so accommodating and flexible with any changes or tweaks we needed. Definitely recommend this crew!

Laura and Angelica were prompt and kind. They were thorough in their cleaning and did a phenomenal job. I’d recommend them with no reservations.

Excellent service beginning to end. We had basement drains backed up and had a real mess. Jon got over to provide an estimate promptly and we scheduled the cleaning immediately. Anatol and Pedro were the on site technicians who thoroughly cleaned and removed the damaged drywall and other items and put in place the temporary fans and large dehumidifier. They were efficient and professional and very accommodating of any request. We definitely recommend Servpro.

Servpro is awesome! What a great team! Rick, Teresa, Paul, Ariel, and Mikhai came to my house and just attacked my basement and cleaned up! And I had a mess! It was also nice to see the care in the way they treated my belongings in the basement! I just have to say that they rocked!!! And they were all very happy, professional and down to earth with their approach. Thank you so much for your great service! …. Just had the cleaning team come and clean up my basement after the work that was completed! Gaby & Laura did such a great job on my basement that I feel like I’m in a new home! Thank you for such a wonderful job ! I highly recommend this cleaning team if you’re looking for a great job! Thanks again

On July 18. 2024 we had water damage & category 3 mold. I called Servpro & they told us exactly what to do. On Monday Anatol & Freddy showed up & started working on our 3 basement rooms that were damaged. Next day Anatol came back with Jose, Mikhai, & Rick. They worked so hard & did the such a great job. Explained everything that they were doing & saved as much as they could. Followed up with us after & have stayed in contact with us for remodel. Best service! Especially during such a troubled time.