Constraction reviews in Bakersfield, California

Felisha was amazing from start to finish. She was always available to answer questions, and anytime I needed something, I knew exactly who to call. She was reliable, knowledgeable, and great to work with.

I recently contacted Alert Disaster Restoration for emergency mitigation work and while the technicians were helpful, I want to warn other homeowners about the contract they require you to sign. After reviewing it carefully, I found several non-standard, extremely aggressive clauses that homeowners need to be aware of before signing anything.

1. Full Assignment of Your Insurance Claim

Their contract contains a clause that assigns ALL of your insurance rights to the contractor, including the right to collect your insurance checks and even pursue claims against your insurer in your name. This is not standard in the mitigation industry and gives the contractor full control of your insurance claim.

2. You Are Responsible for Any Amount the Insurance Does Not Pay

The contract states clearly that even if the insurance company disputes their pricing, you are responsible for 100% of the difference. That means if they overcharge or insurance disagrees with their invoice, the contractor can bill you directly.

3. 20% Overhead & Profit + Open-Ended Time & Materials Billing

The agreement allows them to charge Time & Materials with a 20% markup on top, with no clear cap. This creates an open-ended bill that can climb rapidly.

4. Large Daily Fees and Extra Charges

The agreement also includes daily fees for equipment monitoring, PPE charges per person per day, storage fees, moisture monitoring fees, and more. These costs can add up fast — and again, you must pay the balance if insurance refuses part of the invoice.

5. Contract Lets Them Place a Lien on Your Home

If the insurance company delays or denies any portion of the invoice, the contractor can place a mechanic’s lien on your home, even if the work is already paid for by insurance.

6. Forced Arbitration & Waiver of Legal Rights

You must agree to binding arbitration, which removes your right to a court trial and limits your ability to dispute unfair charges.

7. The Contract Auto-Renews Monthly

The agreement automatically renews each month, which could extend charges longer than expected.

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⚠️ Conclusion

Before signing anything, I strongly recommend reading their agreement line by line. Many of the terms are not standard in the restoration industry and put the homeowner at a serious financial and legal disadvantage.

Always protect yourself — ask for changes in writing or consult a professional before signing.

Mark from ADR managed to do an excellent job at painting our back fence that had horrible graffiti on it. Highly recommend him to do get the job done. Great customer service. Here are the before and after pictures.

Wow - so Impressed with Alex and the service he provided. Great communication and efficiency. Hopefully, I won’t need to call in the future for any new incidents, but If I do, I highly recommend Alert Disaster Restoration, and hopefully Alex will be your technician!

Alert was at my house within an hour of discovering a major water leak from my HVAC system. Edgar, The technician that handled the necessary demolition, was competent, confident, and did an outstanding job to bring my house back to some level of normality. I would definitely recommend this team if you find yourself in a pinch.

At first I was uncertain on how to go about getting the water damage in my home fixed. Felisha took away that uncertainty by explaining the process and what steps were necessary in order to get it fixed. She was always attentive and answered all my questions and I had so many! She showed excellent customer service and took care of everything to get things done for us.

Mr. Elias H. was incredibly helpful when I spoke with him. He is very knowledgeable in his field and able to answer all my questions and concerns. I appreciate the time he took to review information with me. Great worker

Marcos and Martin came out very quickly and boarded up our door after a vandalism. Highly recommend these guys awesome quick work

Skyler was easy to work with and very reliable. They showed up prepared, worked efficiently, and made sure everything met expectations before finishing. It’s rare to find someone who genuinely cares about doing quality work.

My home was flooded within two hours by a leaking toilet line. When I called Alert they responded within 15 minutes. Troy who supervised and worked along side with his crew during the mitigation part was very knowledgeable and explained the process. Troy’s commitment was impressive he gave his full attention to cleaning up my home in a timely manner he was here everyday until the job was complete. I highly recommend Alert Disaster Restoration. Thank you Troy for all the hours and commitment that you and your team put in to clean up my home.

Mark Garcia he was professional, knowledgeable, and extremely responsive throughout the entire process. Mark took time to explain everything clearly and made sure all questions were answered.

From the beginning of the fire at my house Max and Brad both kept updates on the process of the rebuild. Max regularly checked in on myself and my parents. The rebuild of the house was quick and the move in was quick I highly recommended Max and Brad from Alert Disaster

We appreciate Eli’s hard work throughout the entire cleanup process. He was great at communicating and keeping us informed every step of the way. Everything was handled professionally, and we will definitely be recommending this company!

Skyler, Eli, Martin, Patrick, Frankie, and one more gentleman that came with Patrick the first night but I do not recall his name.
These group of men have been awesome since my water leak in my kitchen. They are very kind, respectful and they have been so patient with me asking them questions from the beginning and they have been a great mitigation team between myself and the insurance. I will recommend them to anyone needing help. Great service. Thank you gentlemen for your great work.

Wow! So impressive! The service I received from start (initial call at 10pm on a Saturday) to finish (Martin, the on-site crew leader literally packing up to leave as I type this review the following Tuesday 11:30AM. See pic.) has been outstanding! Martin (Skyler as well) have been prompt, polite, professional and quick about their work. Their promptness prevented the water leak from expanding into any walls. A HUGE plus! I can’t think Rebekah, Martin, Skyler and Mark the dispatcher enough, as their teamwork of communication was not only better than expected, but as good as I could have possibly hoped for! I hope you’re not reading this review because you also in an emergency as I was, but if you are, I suggest you make the call to Alert Disaster Restoration now, with my highest possible endorsement.

I had an excellent experience working with Mathew and Franky for my mold inspection. They were both incredibly professional, generous with their time, and very thorough throughout the entire process. They took the time to explain everything clearly, answered all my questions, and made sure I understood the results and next steps. I really appreciated their patience and attention to detail. I highly recommend them to anyone looking for honest and high-quality service!

There was a fire early in the morning that destroyed almost everything in my home. Max arrived promptly and helped with the board-up, clearly explaining the entire process. Brad was incredibly helpful throughout the reconstruction—he did a great job and kept me informed every step of the way.Gerson was helpfull with the billing and tim also did a great job overlooking the entire project I highly recommend Alert Disaster Restoration for their professionalism and quality of work.

Marcos and martin showed up at 6 pm to do a board up job on a vacan property I have on a Friday got here walked the job site and got to work secured my property and when finished walked me through and had me check everything to make sure I was happy with the job. Call alert for any job definitely worth it. Thank you guys

Alert disaster restoration is absolutely top
Notch and are highly recommended - from Matthew Myers Damage consultant to Marin the technician who worked methodically and cleaned as he went. At the end of the day When his job was complete he explained every thing he did and that Frankie his supervisor would be calling to finalize the process. I would highly recommend them and would highly recommend Jerry Sanchez from Bakersfield Plumbing Company who will coordinate with them as well.

Colin and his team are amazing!! Made my fire damaged condo look brand new. Colin kept me updated, gave thoughtful, creative suggestions and was efficient with my time and resources. Very happy with the stunning results.

Martin came to my home a removed a moldy board from under my kitchen sink and treated it with antimicrobial solution.
He was very professional and courteous. He did a great job and I would highly recommend him if you need any moldy wood removed.