HVAC reviews in Boca Raton, Florida

I'm updating this even further, because I'm reading other reviews that are so similar. Thinking about my experience, Diane, the Customer Service Manager, was so unhelpful and confrontational. It's sad when a company that was run so well starts going downhill. You would think after spending $6,000 with them, they would try to keep their customers happy.

Just wanted to update this review that had been 5 stars. After they came for the 2nd free maintance call that they provide, my wife noticed what is either mold or mildew around where they put the hoses into the unit and ceiling. It was obviously a poor job, and it wasn't addressed during hte 2nd free maintenance. The Customer Service Manager refused to come out and have someone look at and fix the issue. So, while the initial experience was great, they unfortunately, don't stand behind their work.

Before calling Air Boca I called 2 other highly rated companies in the area. They both said it would cost $4,500 to fix my outside unit, and $9,500 to $10,000 to replace the whole system. When Air Boca came out they were much more knowledgeable and helpful and they replaced the whole system for just $5,800! They made a lot of promises and kept them all. I cannot recommend these guys more highly. Don't hire someone else until you have these guys come out and look at the job. You may save a LOT of money!

We have been loyal customers of Air BOCA for at least 15 years. They do excellent work- fair pricing- reliable service. We use them for regular maintenance twice a year- we have also replaced our original equipment when necessary- we have 3 a/c units-all cooling well - they offer emergency service- come when promised-very professional and knowledgeable servicemen- highly recommend this company!

One of our AC units stopped cooling. The first time this happened I waited almost 2 weeks for a popular company I won't name to show up, and they replaced the bad capacitor and charged me $850, with the capacitor being over $600. I called Air Boca last night (a Sat) and they offered to come out right away. I opted for next day with a $125, instead of $150 emergency fee. It was the capacitor again. This time the total bill - including the fee - was $494. The ENTIRE bill was less than I was charged for the capacitor a year ago. Very happy customer and highly recommended!

8/22 Update. I stand by my original 5-Star review for the issue with the capacitor, but just a few days later had a very BAD experience and so am changing the star rating to a 2. Right after the capacitor repair we developed a leak on the 2nd floor. There had been a little bit of water damage from a few weeks previous but then got worse. We opened up the ceiling and a line from the AC was saturated with water and leaking. Albert (same tech) came out, took a quick look and said it was the suction line going from the air handler to compressor and that it was condensation. He put a tiny bit of duct tape on it and left. He also blew out the 3rd floor drain line, which I did not ask for, and charged me $89 bucks for it.

After hiring another firm, we concluded that it was indeed the suction line, but it wasn't condensation. The entire insulation on the roof exposed part was severely warn away and when the rains come, the water just flowed in and down to the lowest spot where it leaked. After replacing all of the outdoor insulation, re-applying foam where it enters the house and painting it all white with UV paint, the leak is stopped.

Very disappointed at the lack of investigation and non-fix that was performed and being charged for work that didn't need to be done.

I won't use Air Boca again.

Air Boca has been our go-to A/C company for 10 years. Carlos and Sofia own and run this company with honesty and integrity. The office staff has always been very kind and courteous, extremely prompt in responding to our calls, and Carlos is definitely an expert at what he does. Fair pricing, great response time and friendly service have always been our experience with this company. We highly recommend!

Our A/C went totally out a few months ago from old age. I called Air Boca. Carlos came by that same day, gave us his recommendation on a new unit along with a good price. He ordered the unit and his crew installed it the next day - compressor outside and air handler inside. We were running within 24 hours. And our new system is so quiet - we can be outside on our back porch and not hear it when it cycles on. We're very happy and we highly recommend Air Boca. Thank you. Carlos, Sophia, Yandi and the other crew members that got us going.

A friend and I have been using Air Boca for 20 years! They have a great service plan and are always prompt. For working people it is really nice that they can accommodate with Saturday calls. Recently I had a new A/C unit installed and they did a beautiful job. Usually Yandis does the service calls but Yohan was there to supervise the installation.Recently I had bought a condo with an old unit which was doing well but it was on borrowed time. Air Boca serviced it and never once tried to sell me a new one until it was time to do so.. Finally it went out (fortunately last New Years so it was not hot). Carlos and family are a deeply religious family and they will always treat you fairly and beyond reproach. Air Boca is like family and we wouldn't think of using any other A/C company!

Very pleased with our service with Air Boca.
The office staff and technician are always ,professional and knowledgeable. Even after hours phone calls are addressed with urgency.
Air Boca always arrives on time and in repair issues , as fast as they can. They always complete the job or service immediately.
In these hot Florida days , you should trust Air Boca for all your air conditioning needs.
You won’t be dissapointed! We promise .
You WILL always be comfortable.

I was having difficulty with my previous HVAC company getting filters. After several weeks of phone tag, excuses, you name it, I asked a friend for the name of her company she used and it was Air Boca. I called on Friday, 11/5/21 at 1:30 pm, spoke with Diane about my situation and she had a service person at my home, same day, within 2 hours! This wasn’t even an emergency call! Tyler came and did a routine check up on my unit and cut filters to fit my unit. It was so easy! Don’t know why my prior company couldn’t make it happen.

I was so pleased with the courtesy, the promptness and the value of the service. Thank you Diane, Tyler and Air Boca! You have a new, very happy customer!!

We had a sudden and unexpected need for a new cooling/heating unit in our condo, on the 18th floor of a high rise building. Air Boca responded very quickly with a competitive price. They delivered the unit in one day, and were ready to do the installation when it was noted that there was a broken water valve which could not be shut off. They quickly arranged for a plumber who arrived within a couple of hours and did the valve replacement. The Air Boca people were there when the plumber finished his work, and the A/C unit was installed within a couple of hours. These are people that are easy to reach, communicate clearly, show up when promised, and deliver on their promises. They are a rarity these days. Highly recommended.

Every touch point with Air Boca has been superb. From our initial call for an estimate, through installation (on Feb 2020), and during our first service visit, we’ve had courteous, timely, professional and effective service. I completely recommend their products & services.

Absolutely perfect. Fast, honest, and courteous. We have been using Air Boca for the past 10 years and they are the only ones we will ever call. Our A/C went out earlier today so I called Diane at Air Boca and within a short while, Yandis was at our home. He found the problem right away and our house is now nice and cool. If you want it done right by people who really know what they are doing and have great customer service, Air Boca is the way to go.

I have been a customer of Air Boca for four years and have spent thousands of dollars on their services. I will now be moving on to another company after my experience today.

I had an "issue" with my AC where I noticed it was running for at least a week straight without stopping. I called Air Boca and was explained the usual $95 fee for the visit. I agreed and set up the appointment.

The technician came out to my house. Within a few seconds, they realized that the fan switch on my thermostat had been inadvertently switched to "On" instead of "Auto". This was the reason the fan never stopped. The entire diagnosis and "resolution" from the technician took about five seconds.

For contrast, writing the paperwork took about three minutes.

I asked the technician if there could be any exception made for the $95 fee. There was no issue with my AC and no work was done outside of flipping a switch. He said he couldn't do that for me.

I paid the $95 fee with a credit card and was handed the receipt. The technician humorously said "easy call". I'm glad at least one of us found the situation funny.

I called Air Boca back about an hour later to see if there was any chance they could consider my loyalty to them over the years and make a one-time exception. Before I could even finish my thoughts, the employee (who I won't name out of respect) went on an aggressive 20-second long tirade about how their qualified technicians deserved to be paid and that I was told of the $95 fee for the visit.

I completely agree that people should be paid for their work. I also admit that I was told of the $95 fee. I never once and never will argue any of these points. However, there was never an issue with my AC. The only thing the technician did was flip a switch on my thermostat and charge me $95. I never attempted to take advantage of their qualifications or to undermine them in any way.

I do not believe good business should be this black or white. I believe customer loyalty should count for something and I wanted that to be considered.

These are all points I attempted to calmly, kindly bring up to the employee I spoke to. However, I never got the chance. They immediately went into a defensive, aggressive diatribe before I could even finish what I was saying. Their reaction was so bizarre and left-field that I was left momentarily shocked and speechless.

To their credit, the employee did apologize after I pointed out how strange and uncalled for their reaction was. They then explained to me that they had just gotten off the phone with another customer who was not as kind as I was.

We all have bad days. I get it. That still does not make any of this feel right.

My experience has left me to conclude that Air Boca would rather take my $95 now than to take my additional thousands for what would have been years to come. I find this nonsensical from both a business and ethical perspective, and I hope that one day they do too.

I hope the employee feels better.

8/4/21 Update to company's response below -
They did not offer my husband a refund, they offered a $95 credit!! We were charged $151 for the switch in feb and an additional $338 for the emergency service call last week. In addition we paid $175 for carpet to be cleaned after the leak. So we spent $664 on something that should never have happened had the switch been installed properly by their technician and the unit turn off as intended. If you would like to do the right thing and refund us for what we were charged, then I will gladly update my review to indicate that. We have been loyal customers since 2015 and expected to be treated as such.

We have used this company for (twice a year) maintenance for many years and didn’t have a problem until there was an actual problem. Then the true colors came out. In February while servicing our unit, the Technician suggested we pay for him to install a “switch”. He explained that this switch will prevent our unit from ever leaking because it is designed to turn off the unit if the pan gets backed up. This seemed like a great idea so we bought it. Fast forward 5 months and air condition started leaking, unit never turned off and switch did not work as promised. We had a technician come out from Air Boca and he explained that the switch didn’t malfunction, it was actually installed incorrectly. We were charged for an emergency service call to fix the problem, which never should have occurred in the first place had the switch worked as intended. The owner refused to refund us for the emergency call stating “human errors happen”. Yes, they do. But the customer should not pay for a company’s “human error” Stay clear!!

They installed a new A/C unit for me and the technicians were knowledgeable and friendly. Any time since that I have had a question or needed them to respond to me has been timely and great service. I would highly recommend Air Boca for a new unit or even of you just need service for an existing unit.

I have had an Air Boca installed central air unit since 2014. It has required few repairs, but when the heat wouldn't stop cycling on and off at 8:00 A.M. on December 12, 2023, a technician named Chris arrived twenty minutes after I called. He checked to make sure the unit was still under warranty instead of trying to sell me a new unit, and after ordering the necessary part he completed the repair within two hours. After he finished, he noticed that there was dust on the indoor filter vent and offered to install a new filter for me. That's going above and beyond. Thanks, Air Boca, for employing people like Chris!

Carlos and everyone at Air Boca are fantastic people and professionals. I have used Air Boca for the last 20 years and would never switch companies.They take care of everything from maintenance to installation and they are reasonably priced. Trustworthy, smart, and courteous people work there and I think they are the best in the business!

Carlos and all of the Air Boca Team have been taking care of my air conditioning needs for over a decade. There is always a friendly voice on the phone and they are quick to arrive, assess, repair. Their prices are as excellent as their service. I have recommended them to others in my building and they too couldn’t say enough good things about them. They are definitely best in class and the Best in Boca. Look no further; they are the ones to call!!

I just love the quality service I have received from all of the folks at Air Boca. From the first time I called there I received excellent service from the office staff, especially Diana as well as from their qualified and professional technicians. They replaced and service 3 units in my home and I am very satisfied with them and highly recommend them. The owner, Carlos, is very knowledgeable and helped me address a problem in my home and I look forward to a long future relationship with Air Boca.

I recently had the pleasure of hiring an air conditioning repair service, and I must say it was an exceptional experience. The professionals at Air Boca not only fixed my malfunctioning unit but also provided tremendous customer service throughout the entire process.

Professional, courteous, reliable and dependable. In 2014 our AC stopped working. It was an old unit and we had to replace it. After calling several companies, Air Boca was the only one that physically came out and after reviewing our AC needs was able to provide several great options for the new unit. Not only they were willing to talk to me in person and explain all details, but they beat all prices that were quoted to us over the phone by other companies. We have moved since then and bought another property. Previous owners did not take care of their AC unit so I called Air Boca and once more got the same professional service. It's a family business and they treat you as if you are a part of the family. It's very hard to find this kind of service in today's world. I would highly recommend Air Boca.

My wife and I returned from a trip and walked into a baking hot house. We contacted Boca Air and within 45 minutes the technician arrived, diagnosed the problem and restored service. We liked everything about Yandis, the tech. Well dressed, well spoken, easy to understand, job well done.

We decided to purchase a new system from Boca Air. They gave us a good price. Credited us the service call fee and scheduled the appointment. Yohan and team arrived on time, went to work, did an excellent job, cleaned up and left. Yandis came bye later, we finished up and I sat in Air Conditioning for dinner that night knowing I have a great system and a complimentary Boca Air service contract for the next 12 months.