Home Services reviews in Largo, Florida

We use to love our original guys prior to Coastal taking over and we wish we had them back. We would bring them snacks, donuts, gatorades , and a little something extra on major holidays cause they were willing to work, friendly and good at their jobs. They were consistent and actually took all of our trash.

Since Coastal has come a long it has been terrible and nothing but frustrations. Sometimes they come sometimes they don’t. Some times it’s a truck with guys on the back who most of the time reluctantly like to take all of the trash. Other times it’s a truck with a claw and will only take the one can and leave the rest of the trash. They’ve taken our trash can cause the handle broke on it but didn’t tell us or didn’t leave a replacement. A couple days later when we went to bring trash out to our can we realized it was gone and had to look back at our cameras to find out what happened to it. Then we had to call to get it replaced which took an addition few days while our trash just piled up on the side of our house. Sorry but this review was way over due.

started their services in November 2024 and since then already 4 times in which the trash was not picked up on time (~30% of the pick ups....). different excuse each time and trash being picked up on Monday after the weekend instead of Thursday which is the pick up date. very annoying and not reliable. customer care over the phone- very polite and helpful, but operations do not perform as they should unless you complaint. I am considering switching to a different company if such will happen again.

Live in Brookridge and this company took over Jan 1st. Second time in one month that they didn’t pick up recycling on Wednesday’s. Please don’t contract to do something and then not do it.

I wanted to send a big THANK YOU to Jalen and his team. There was a landscaping truck blocking access to our cul-de-sac when they came through on their normal route. They saw how much recycling we had and made sure to circle back around to us at the end of their route. I'd already brought everything back in b/c I was worried about rain, so they came up to the door to let me know they'd come back. Then they helped me get everything back out of the garage and down to the truck. I really appreciate the extra effort!!!

I’m not even sure where to start with this company because clearly it is a disorganized mess. We have had several occasions where our trash/recycling has been missed. In the past few weeks, we have been double billed for service. Mind you, we got a second bill after having service for less than one month, which makes ZERO sense. Folks in the call center have continued to give us the run around on our billing situation and our account still shows TWO bills — one that we paid and the other that should not have been sent to us yet. Let’s also talk about the missed trash/recycling collection. This company has missed our trash/recycling more times in the past month than we had in TWO years over in Hillsborough county — they missed it once in two years and guess what? They came out later that day and collected our trash. This company will make excuses as to why your trash isn’t collected. My most recent frustration comes from not having recycling collected in nearly two weeks, despite having weekly pickup. We had Wednesday recycling pickup (prior to the hurricane). We watched our neighbors trash/recycling get picked up all day, so clearly every other trash company was running except ours? Then we try calling to get answers — nothing. We wait until Friday after the storm. Coastal waste was STILL closed but we had a message that said our recycling would be picked up on Friday. Guess what? It never was! Fast forward to today — a week and a half later.. it says our next recycling pickup will be on 10/2 and it shows our last recycling day was 9/18. That’s TWO full weeks. What am I paying for? Zero communication, terrible service, and bad customer service? Thankfully we live in an unincorporated area and will be looking for new trash service this week. This company should NOT be in service!

UPDATE: we ended our service as of today. They came back and collected both our trash and recycling and it all went into the same trash truck together. No separation at all! Good to know our recycling is not being separated from our trash.

Has repeatedly missed my pickups. This Thursday they missed the whole neighborhood. Called blamed it on road conditions is why they couldn't make it said they were running behind. So logically you would think Friday morning it would have came in our neighborhood and picked up and continued on another route but that did not happen. Call twice today was lied to both times. Now it's 6:00 Friday night and it's still not picked up. And I bet it won't be picked up till Monday. 8:15 Saturday morning called got the same lip service and the same lies still not picked up still can't tell me when it's going to be picked up in our neighborhood. Well now here it goes Sunday morning was lied to again on Saturday of course. No garbage picked up over full cans in the neighborhood sitting on the side of the road waiting for their garbage to be picked up. I guess we'll see on Monday if they actually pick it up when they're supposed to we'll be calling Monday morning to complain once again of a poor service. Lack of communication and a constantly being lied to.

We've used Coastal at two different homes now and have had nothing but great experiences. The team is always friendly, they hustle, and they do an excellent job every time. We really appreciate how they consistently place the cans back neatly—it's the little things that make a big difference. Highly recommend!

This is a terrible company. DO NOT SIGN UP FOR THEIR TRASH SERVICE. All the individuals on the phone in their office are extremely rude including the supervisor who is the most rude of them all. They did not update a service address in their system, although they have been picking up from it for years since they got this account from County Sanitation, and randomly come take the trash cans and then be extremely rude to you and say ITS YOUR FAULT that they took the trash cans. They then say they will only bring 1 trash can back, next week after your pick up day, although you have had 2 trash cans this whole time. Beware of this company!!!

**edit to respond to the business response below, no one communicated anything clearly, and your company had been picking up trash from the same location since assuming the account from county sanitation, which was roughly 2 years ago. The supervisor blatantly came out and blamed the customer when it was not the customers fault. Very sad. No worries, we have a new much better trash service after I cancelled our account with you after this terrible experience. I am sure with how extremely rude the customer service and supervisor are, as well as the trash men never wanting to take anything and asking for extra cash to take certain items, they will be loosing many more customers.

We have been with Coastal for many years. I've had the occasion to work out a pickup problem with Monica. She was always very courteous and would work to get my problem worked out the best for me. If she has to call me back she does and it's timely.
Today she offered me the exact same billing as another company was offering. I was amazed. I had no idea this could be done. It was easy easy. If I could give her 6 stars I would. Also our 3 drivers are just as spectacular
Karen and Chuck Beresford.

I wanted to counter some of the bad reviews you all are getting. I had County Sanitation for decades and was always pleased with them. There was a bit of a mixup when Coastal took over but it was quickly resolved by running out and talking to the men in the truck who were always courteous and kind. They still are. My 3 year old grandson visited recently. He loves garbage trucks. We all ran outside to see them pick up the can and the men waved to us and tooted the truck's horn. He was thrilled. I sometimes have bags of raked leaves which they cheerfully throw in the truck. The men are always very nice to me.

I love how they leave every - single - lid open on the street!! - KNOWING we are about to have torrential rain the next few days. Luckily I am home and can help.

But, what about an elderly person who has to dump 1/2 a can of water out because of their laziness? They should do better.

So 2 y/o our son loves watching the garbage truck every Monday from the porch. Our driver always waves & honks. Today we almost missed it...but, not only did he turn around the circle to wave & honk as we ran outside, our driver stopped, got out to say hi, and gave our son a mini version of his garbage truck. Made his morning to say the least. Ernie the driver with Coastal Waste is our new best bud here in Oldsmar

The two pickup days they don't empty the garbage bin fully and I've been left with bags of trash in it. Complained multiple times and they're still not emptying them properly. But they're quick to take your money but not fix the issues.

⭐ 1 Star

I’ve had a very frustrating experience with Coastal Waste & Recycling. I’ve submitted two separate service tickets to have an extra trash can removed, and the issue is still unresolved.

Each time I call, I’m told it will be picked up “Monday.” Then it gets pushed to “Tuesday,” then “Wednesday”… and here I am—still waiting, with no follow-through and no accountability. It’s exhausting having to chase down a simple service over and over again.

Customer service continues to make promises they don’t keep, and the lack of clear communication is unacceptable. If this is how they handle a basic removal request, I have serious concerns about the company’s overall reliability and professionalism.

Should be zero! The only reason I still have the company is because of their refusal to pick up their cans off my property… I have had company for 2 years and nothing but problems. I never received a bill in mail or to my email and after asking many times through email finally received one to find out I was getting double billed the entire year. Because of the double billing even after calling I could not access my account to pay so after a year I paid the entire bill over the phone. Again started writing multiple emails to get a bill to again gain access to my online account and finally got in and paid 1/3 of my $600 bill since I couldn’t access my account. Shortly after, That is the when they completely stopped picking up my trash, Up to two months, which looks bad on their company with overflowing trash cans . It has always been horrible on never being picked up consistently. Again I emailed and said I would make a payment once my bill was adjusted because of the nonstop inconveniences and my trash not being picked up more than it has been or to remove the cans off my property along with the neighbors that has been moved out for months. The only response I’m getting that took forever of me sending my address is that my bill is correct and call to make a payment. Do not get this company along with the trash, never getting picked up absolutely horrible customer service. And the option to chat online does not even work so I don’t know why it is on their website.

I only gave a one star because there was no option to give zero. For over 30 years when a palm branch falls I put it in my trash and it’s hauled away. Today one Palm branch was in with my trash and they refused to pick up my trash. See the photo and how petty this was. There was a trash bag in the same container so now we have a trash bag sitting at our curb because our company would not pick up one can of trash because one frond was in there. When we called the company and explained the situation she stated that they would not pick up any cans with storm debris. So basically anytime a palm branch falls in the future. The indication was they would not pick it up. Totally ridiculous.

Very frustrated. Received excellent customer service over the phone to schedule removal of a couch but was not taken twice despite calling in and being confirmed. Now I’ve had a couch just sitting at the curb for almost 2 weeks getting rained on. I’m at a loss of what to do. This is part of my trash collection and fees I pay, money is tight and figuring out an alternative it is over my budget and hard to find any way. This is not the first time where mine and other peoples cans are just completely missed. Where is the disconnect between the lovely phone folks and the folks doing pick up??? I see by other reviews and several news articles that this is a reoccurring problem!

Monica is excellent. Very good service, she helped me arrange my bulk pickup for the 23rd and 2nd. She was professional, informative and patient.

Yard waste wasn’t picked up today. We were switched to Coastal supposed to have started January 2nd for trash disposal. They didn’t show up until the 6th. Wednesday is yard waste day, the 7th they didn’t pick it up. Not a good beginning.

The driver that services our street (the end of 86th and Oakhurst) drives so recklessly through our neighborhood. There is absolutely no way they would be able to stop in time if a child, animal, car made a mistake and entered their path, they barely make the turn they are going so fast! Let it be said that they are going to hurt, possibly kill someone with how they drive. Our neighborhood is full of kids and having this company driving the way they do is extremely dangerous! I have tried to speak with customer service about the issue but they are incredibly dismissive and rude. So there you have it, either slow down or when you guys do end up hurting someone it will be noted that myself and others have warned you guys about your drivers.

*Solar Sanitation, Waste Connections, or the new one with the orange bins, are better options. They drive cautiously in the neighborhood.

Coastal is the best waste management company I have had thus far. The health and sanitization men are dependable and friendly. Camisha with customer service cares about her important role helping customers! Thank you!