HVAC reviews in Fishers, Indiana

Quickly diagnosed problems. Explained everything in detail. Discussed best course of action to ensure the issue was resolved. Friendly and respectful very polite. Wore shoe covers to protect my home.

Willy is great! Friendly, professional and knowledgeable. Our home was build in 1966 and on a slab. He explained everything to me, found the issue and fixed it. Dillon came out with the camera as well. Both were very knowledgeable and helpful. We purchased their membership plan to help with future issues as well. I highly recommend Peterman Brothers!

I used Peterman for a few years for our service. I even had them install a new sump pump for us and they did a great job. I always loved their technicians so when it came time for a new water heater and water softener we chose them again over 2 other quotes. We had installation issues leaving us with no hot water for almost 24hrs and the incorrect water softener installed. When I called to get after hours help I was met with rudeness and lack of empathy. The issue was fixed the next morning which the tech advised could have been handled just over the phone the night before had the proper channels been followed to provide support. I have been so unsatisfied with this experience I have canceled my maintenance and did not move forward with installing the water softener. I'll continue to stand behind their technicians but the managers and phone support folks that I encountered are undertrained and the opposite of what I would consider to be an acceptable level of customer support. This includes two different managers/supervisors while I was attempting to escalate my issue. Update 60 days later- the water heater installed is now leaking and our humidifier on our furnace does not have the proper water supply going to it so it will not run. Again, I continue to be very frustrated over spending $3500 on a new water heater and am in worse condition than I was with the old unit which was working properly despite being 10 years old.

Another update- Customer experience team/management follow through is non existent. I can't respond to the comment below but I did email the service group as requested and did not hear back. It's very surprising anyone would not be able to locate my account considering the same day that the response was placed here their tech was onsite and I received a work summary to the same email address I use on this account.

Last update as of 1/1/25- After another leaking incident I finally spoke to the plumbing manager. He and a technician came out to my house, spoke with me and they provided a solution that is working now (In hindsight the original sales rep probably should have proposed this to us upon installation). They covered the cost and extended my warranty for 10 years a no additional charge. I am really pleased with how they made it right. I am still unsatisfied with how much work and time it took but I'm glad that it is now and since trust has been restored I will continue using Peterman for my maintenance of plumbing and HVAC. Their techs truly are incredible and professional.

Don't use Peterman Brothers. They don't care about showing up on time or at all, and they didn't care when we called to report a no-show. We made the appointment two weeks ago and had to confirm it twice when they called to let us know we were first on the schedule between 8 and 10. If they had called and said they were running late, we would have understood. Instead, a no-show, and when we called, the person answering the phone clearly couldn't care less or see why this was a problem. Respect people's time and do what you say you're going to do; if you can't, call and explain why. First impressions. Never use them. People tell you who they are. Believe them. There are too many other good businesses out there.

Jacob was very professional and punctual. I showed Jacob the areas that needed to be addressed he assessed them asked some questions made notes. With explanation he told me of the maintenance plan which I chose! Thank you Jacob for your patience and professionalism you are very kind.

Conrad Gebus just finished my annual Peterman Brothers electrical check up. What an exceptional young man. He was thorough, knowledgeable, friendly and listened to my concerns. He found a minor problem with my electrical panel, as well as gave me various options for a light installation project. Excellent service and communication from the Peterman Brothers team.

Love the professional approach taken by everyone in the company. I always feel my issue is resolved the same day or there is a plan in place to fix whatever it is. Today I had Tyler. He was very tho

Ricky was very pleasant and knowledgeable, answered all my questions. He went right to work & cleaned up. Got the work done in a timely manner. Please note Ricky as my plumber of choice!

Dillon once again did a fantastic job of putting a new kitchen faucet in for us. Friendly and respectful and gets right to it and gets it done without a hitch. Always explains what he is doing and is thorough! Thanks Dillon! Peterman Bros. Should be very proud of how he conducts himself and represents the company!

This was my first time calling Peterman Brothers. Willie was flexible to work around my schedule. He quickly identified our issue, and had the materials and skills to resolve the problem. After he completed our job, he left the area back in order and clean. We will be calling again!

Jon did a great job on the installation of our new water heater. He was very personable, knowledgeable, and very respectfull. I have become a life time Peterman customer. Tom Lewis.

We were highly impressed with Peterman Brothers representative Eric Allen. He was friendly, efficient, and informative. He surveyed the situation and presented us with several detailed options to rectify our problem. We have always had very good results when dealing with Peterman Brothers.

Jon is very customer focused: friendly and very professional. Thorough in his work. Detailed cleaned the work area. Took the rime to explain how the humidifier operates and demonstrated how i will need to maintain it

Alec was very polite and professional during his HVAC inspection. My wife and I were very comfortable with him being in our home because of his respectful personality.

The team did a great job! Kari was extremely knowledgable and helpful during the whole process. Communicated really well whenever she was changing things in the house. I am so glad to have my shower fixed!

David did an awesome job troubleshooting my no heat issue and getting it resolved! David also has excellent customer service skills, and he restored my faith in Peterman brothers I was going to use another company but after working with David, I’ll stick with Peter and brothers.

Trey came out and gave me an estimate and he was very friendly and knowledgeable and on time and I would definitely use him again if I need any electrical work!

Only Jeff Myers was able to fix the leak. I have had no hot water for 3 weeks and I am still waiting for someone to come and put my hot water heater and my softner back. I have to pay 6,536.42 because of so many mistakes . 2/1/2026

I would like to first say how professional Billy was he was very respectful of our floors. He talked me through every detail and options l.had and gave me more information about the preventive plan which l took because the way he shared the information was not a sells pitch but truly helped me may a wise and affordable decision for our home.
He cleaned up everything and welcomed me to call if l had more questions or concerns. I would hie him a 10!!!!

I've been a Peterman Brothers customer for years and every experience has been great. The techs are good people, they know what they're talking about, they know what they're doing and they get it done in the timeframe that they predict. If you're reading this, go ahead and call them to get something set up.