HVAC reviews in Fishers, Indiana

Zach quickly diagnosed the issue with the Kohler toilet. He replaced the floor flange seal and replaced the tank components. He also advised us what to do about the stinky water from the water heater since we are on a well and quoted us on the cost for running a gas line in case we wanted to change over to a gas stove. He was very helpful and professional. We had our gas furnace go out in the extreme cold and they replaced it the next day. In both cases they were quick to diagnose and respond for the repairs. Price today and a few weeks ago were very reasonable. Price quote on this review is for the toilet repair.

Plumbing tech Zach came for annual maintenance today. He was quick and thorough. Knowing our water heater is nine years old, but still working great. He gave nice insight on replacement options and upgrades. It’s nice to have the time to research and save up for the larger expenses of home ownership.

Scary misdiagnosis and constant upselling

I’ve been with Peterman Brothers for couple years on their monthly plan. The twice-a-year tune-ups have been fine.

Last week my system wouldn’t start. They came out the same day (thank you!), and their technician said a possible electrical surge had taken out the door switch, control board, and transformer. They quoted me $3,500 for the repair and also strongly encouraged me to talk to their comfort advisor about replacing the whole unit since the repair parts wouldn’t have a warranty.

I was flabbergasted, so I got a second opinion. The other company technician arrived the same day within an hour and diagnosed that it was just the door switch that was faulty, drove 2 hours away to get the part and had my heat back on the same day for a fraction of the cost.

That really shook my trust with Peterman Brothers.

When I called to share what happened, the office staff were professional and said they’d pass it along to the technician manager. I appreciate that. But I have always felt a constant push to buy extras like duct cleaning, blower cleaning, air quality add-ons (like “halo) even when they didn’t seem necessary.

Bottom line: respectful staff and quick scheduling, but my experience with the misdiagnosis and upselling was too much to handle. If you don't mind paying extra for 'premium' service, no issues.

It was time for my 2nd annual electrical inspection by Peterman Brothers. Lucas and his partner introduced themselves when arriving. They called ahead to say they would be there within 30 minutes and they did arrive within that time frame. Lucas was polite, considerate of my property and appeared to do a very thorough job inspecting the electrical system throughout our home. He found one electrical outlet that was in line with a GFI nearby that wasn't wired correctly to the GFI if there was ever an issue. I of course agreed to let him fix it. However I mentioned it was never caught in my very first inspection. Have to assume that the person that did it wasn't as though as Justin this time. Justin pulled the electrical outlet out of the wall, pulled the wires out of the back of it, simply rearranged the wires back into the correct slot and put it back into the wall. Took more than 5 minutes but less than 10 minutes to complete . A simple as it was, it cost me $97. That's the equivalent of $776 hr. I wasn't upset about it at all. I just commented to Justin I thought that was pretty high for as simple as the task was to do. He explained it covers the cost of the truck, two people and the time to fix it, etc. As a consumer I'm thinking the truck and the people were already there for the electrical inspection. If I had decided not to have them fix the wire arrangement they still get paid the same amount of money for the time on the job. I'm very pleased with the work Justin did, and I'd happily use him again, I just think the charge was excessive by double.

Here’s some more praise of Peterman. Robert came out for warranty repair and was efficient as he was professional. Clearly knowledgeable ahead of the job, he quickly assessed a simple assembly mistake on my furnace. He has plenty of experience and it showed. He was helpful, friendly, and thorough. Thank you, Mr. Mullis! And an obvious thank you to Stevens, Mark, David, Brett, and certainly to Scott Sanborn for the work you did on the furnace and A/C install. You were ALL helpful, communicative, respectful, and hard workers. Much appreciated all around.

Terrific electrical work by Isaac at Peterman Brothers for our home whole house surge protector along with adjustments/repairs for the room ceiling light/fan systems. Great explanation of work performed and efficient! Thanks!

I can’t recommend this plumbing company and Travis enough! From the first phone call to the quick response to get someone out, the entire experience was outstanding. They responded quickly, showed up right on time, and were extremely professional and friendly throughout the visit.

Travis the plumber took the time to explain the issue in simple terms, gave honest pricing upfront. You can tell they truly care about doing quality work and treating customers with respect.

It’s rare to find a company that’s this reliable and trustworthy these days. I will absolutely be using them again and requesting Travis every time.

My experience with Peterman Brothers has been very disappointing.

They installed a new HVAC system for me in April 2022. Within the first year, the system began short cycling due to an improperly sized lineset that should have been replaced during the original installation. After paying around $10,000 for the system, I was then told it would cost an additional $1,700 to fix their mistake. After months of back-and-forth, they eventually corrected it.

Now, just three years later, my heat pump is completely frozen. I was given conflicting information from 2 different techs who were sent out, and ultimately quoted about $3,000 to replace a defrost board and condenser coil sensor—despite those parts being covered under a 10-year warranty. Given the prolonged stress the system endured from the original installation issue, it’s very reasonable to question whether this premature failure is related.

Customer service has also been frustrating, with poor communication and difficulty getting callbacks. Based on my experience, I would strongly recommend looking elsewhere.

After a long day i searched for hvac near me and MasterFlow Heating and Cooling showed up fast. My family was dealing with uneven temperatures all over the house so they checked the whole system. The tech explained what was wrong with the airflow while fixing it on the spot. Now everyone sleeps better at night without waking up cold or too warm. Really made our home feel right again and i already told my neighbor about them.

Passed by after work looking for ac repair near me because the unit quit blowing cold air completely. MasterFlow Heating and Cooling arrived same afternoon. Their guy diagnosed the issue fast and had everything running smooth again before dinner. Saved us from a sticky hot night with the kids. Appreciate how straightforward they were.

Furnace not heating at all on a cold evening prompted me to contact MasterFlow Heating and Cooling right away. The tech discovered a bad ignitor and swapped it out on the spot. Warm air started flowing again within minutes. Family gathered in the living room relieved and cozy once more.

The Lenox furnace failed during a cold snap so I called for lenox furnace repair and emergency furnace repair. MasterFlow Heating and Cooling arrived fast and had the system running again within the hour. The house stayed warm the rest of the night.

The ac not cooling properly drove me crazy during a recent heat spell until i called MasterFlow Heating and Cooling. They found the low refrigerant and recharged it carefully. House cooled within an hour of their visit. Kids stopped complaining and we all slept comfortably again.

We had a problem with our water heater and called Corey at Welch Climate I told him what the issue was he provided me what the problem likely was and said he could be there the next day. He was able to make the repairs within a hour. Fair pricing and quality service. Thank you Welch Climate Technologies

Kind and helpful service

Used them and I do not recommend. Waste of my money

Great price, efficient service, and very professional! We were pleased with the work and I'm saving on my electric bill!

Great customer service. He arrived at the time that he said he was going to arrive, was prompt and professional. reasonably priced.

Fast, professional service! They were at my house within an hour of the time I called and had the issue fixed within an hour of arrival. Very pleased with the service we received and definitely will call in the future with any other issues.

The owner, Corey, is professional, knowledgeable, and time-efficient.
He kept us informed throughout the entire service process.

Professional, knowledgable, competitive pricing and prompt/punctual. Various systems old and new. I have used this vendor with my rental properties as well as my private residence. Very pleased with the results and the customer service.