HVAC reviews in Georgetown, Kentucky

I originally left a lengthily one-star rating outlining my extreme dissatisfaction with Juett but changed my rating to 3 stars because Juett did return my service call fee preventing me from losing any money out of pocket. I will not use Juett Heating & Air again but was pleased that they refunded me my service call fee. If you have an AC related issue that falls within a Holiday or weekend, do yourself a favor and call another company.

Great Service

Had Robert Mouser come out.. unit had caught on fire per insurance ..he was way over paid! He installed unit ..gas line was not tight and was inside the cabinet of furnace! Code violation..dangerous! Electric had no connectors on furnace where it penetrated unit! Dangerous electric hazard supply was taped and wasn't screwed all tape fell off ..Return air no where to put filter. Vent pipe touching wood in attic another code violation ..I'm contacting state and need to report this guy he dosent know what he's doing..BEWARE

We came home late at night to find our thermostat was non-responsive and we had zero heat. Robert came out, on a Sunday, to find the issue within a matter of minutes! So incredibly thankful for his honesty, his time, and his knowledge in repairing our unit!

They were extremely busy and didn't know if they could work me in their schedule.

Repair tech said he wasn't familiar with Trane's, he pushed button to turn on unit and it came on. Button had tape, so instead of fixing, he put more tape, it went back out a few hours later:/ Waiting to see if they make right and not double charge me another service call!!!

Unbelievable customer service. They installed my AC years ago and are still willing to come out an hour after I called them on a Sunday during a heat wave to repair it after a power surge. Everyone I’ve met who works here is kind, fast, and extremely knowledgeable. I can’t recommend them enough.

I called during the heat wave because It was getting so hot in my house. The person who responded told me they were prioritizing calls by who had AC and who was completely out and we couldn't be help because still had AC even though it was not cooling properly. A little later I called and said my AC was completely out and she told me she was would send someone out. I appreciate their efforts to help people in need first. I had called another place and the told be they couldn't be out for several weeks and didn't seem to care that people were losing their AC in 95 degree heat. I really appreciating them caring about the people in the community.

I recently had the pleasure of working with Pat Juett’s Heating and Air, and I cannot recommend them enough! During a spell of dangerously frigid temperatures, my heater decided to stop working, and I was in a bit of a panic. From the moment I called to schedule a service, the team was incredibly pleasant and accommodating. They understood the urgency of my situation and made sure to prioritize my appointment.

When the technician arrived, I was impressed by their professionalism and expertise. They quickly diagnosed the issue and got to work on the repair, all while explaining the process to me in a way that was easy to understand. It was clear that they genuinely cared about getting my furnace up and running again.

What really stood out to me was their commitment to customer satisfaction. Not only did they fix my heater promptly, but they also followed up with me not once, but twice, to ensure everything was still working smoothly. This level of customer service is truly rare and greatly appreciated!

If you’re looking for a reliable heating and air service, I highly recommend Pat Juett’s Heating and Air. They went above and beyond, and I am so grateful for their outstanding service during such a challenging time. Thank you.

Excellent service excellent employees and when you call for service, they’re very helpful and willing to fix your problem. They were there when they said they would be there and fix the problem in a very short time with my heating

They have been my go to for HVAC,for 20 plus years.Above and beyond service. Julie ,Brenda and staff always on time always polite.Highly recommended!

They went out of their way, even went to lexington to get the part I needed after hours to get my furnace back up. I really appreciate their efforts and level of care!

Charged for labor to complete a task that was only required due to the original install of the unit by the company years prior. Company was unwilling to discuss, difficult to push back when the unit is not heating as intended because of the issue.

The lady that answers the phone acts like you’re inconveniencing them when you call.

No matter what ETA they give you, they will be there 30-45 minutes early and fully expect you to drop what you’re doing and get there.

Outside of those 2 things, the technicians are polite and professional and the quality of their work is great.

Had furnace breakdown. Called Jett and they sent a technician named James. Awesome guy and tech. Had me warm in no time. Thanks Juett.

Seamless installation with expert precision.

My home feels cooler than ever since their team visited. They were efficient, friendly, and finished the job in just under an hour.

Completely satisfied with their HVAC repair service. The technician was polite and explained every step clearly.

Our home feels incredibly comfortable after their expert duct and vent installation—everything was completed promptly and efficiently.

The crew arrived promptly and efficiently restored our ceiling, ensuring optimal ventilation in under an hour.

When my heater stopped working, they arrived within 45 minutes and had it running smoothly again in no time. Their professionalism and expertise made a stressful day much easier.