HVAC reviews across the US

We had CCCS help us with electrical and HVAC. Jacob came out to review our electrical system and identified some major issues not addressed by our previous electrical company. Dillon checked out our heat pump and provided information related to theater system vs replacement, but didn’t recommend replacement at this time.

I can’t say enough about how please I am for the work performed by CCCS.

Tobin was FANTASTIC! He went above and beyond, took care of a big repair for us quickly, and had the best customer service. He was friendly, knowledgeable and extremely kind. Highly recommend!

What a great experience with Capital City Comfort Solutions! Everyone was timely & professional. The estimator, Rob Garner, was knowledgeable, efficient & fun. We discussed options and i got a reasonable estimate (w/financing options) on the spot. Agreed & the install took place the following day (AC only). The technicians Jacob Haas & Tyler were very nice, respectful & efficient. They also put up with 3 barking dogs all day. Afterwards, Jacob explained everything they installed (new AC, handler & thermostat). When you get estimates for home improvements, they're usually not that far apart but customer service makes all the difference & these folks have it.

Dillon was amazing. They were able to come take care of me on the same day during an ice storm. My heat breaker kept flipping. Dillon was able check out my HVAC unit, and found out it was the breaker. He was able to replace the breaker on the same day and now I'm back to having heat! Thank you!

We first utilized Capital City when it was just Chris way back in the beginning. They are the only company that we have ever used in the home that we are in now besides the company that he used to work for. Their customer service is absolutely outstanding and their attention to detail is phenomenal. We had a complete system replaced yesterday and Hunter and Andrew were extremely professional, knowledgeable, and took exceptional care of my house while they were there. They also finished several hours earlier than expected which was a bonus! The install is perfectly clean and very neat . When Dillon came out last week to diagnose the issues that we were having, he was amazing as well. That was probably his second or third time there. I don't do a lot of reviews and I definitely don't leave a lot of five stars, but if I had the ability to leave a six I would. I have zero complaints with my experience with Capital City.

We are so pleased with the installation of our new lights! Brandon, Tanner, and Hayden were professional, efficient, and a pleasure to have around. We are looking forward to having them back to install the recessed lighting soon.
Recessed lights in both the living room and the bedroom were completed in one day. Can’t say enough about The great job They did. I wouldn’t hesitate to call CAPITAL CITY with any of my needs whether it’s heating air conditioning, lighting, or plumbing.

My entire experience with capital city has been amazing. Our 15 year old heat pump finally gave out right before the start of this heat wave. We had Rob come give an estimate and I really appreciated him being honest & upfront while giving a very competitive quote when compared to others. He even lent us two window units to use during the heat wave (100 degree weather for 3 days straight) to keep our house tolerable while we got put on the schedule for a replacement. Hunter & Andrew with the rest of their crew did a phenomenal job with the install despite having to deal with triple digits in the attic. I feel I am in great hands having this company service our unit in the future. You really can’t go wrong going with capital city if you need a new unit!

Capital City Comfort Solutions
Life-Savers in Frigid Temperatures! A Standout Company!
We owe a huge thank you to the team at Capital City Comfort Solutions! We came to them highly recommended by a trusted friend, and they absolutely lived up to the hype, coming to our rescue in last week's frigid temperatures.
Our experience started with the routine inspection performed by our wonderful technician, Jake Roper. During the visit, Jake thoroughly checked both HVAC units and went above and beyond in our crawlspace. He discovered our 38-year-old original upstairs unit was not only running on "emergency" power but was completely out of Freon due to a leak. Clearly having our best interest at heart, Jake wisely advised that replacement was the best path forward, rather than waiting for the inevitable complete shutdown. He even spent extra time photographing concerning areas in the crawlspace that our encapsulation company had missed!
Next, our "Comfort Specialist," Rob Garner, stepped in. Rob is an absolute professional—quick-on-the-draw and focused entirely on customer satisfaction. He promised a replacement in a couple of days. The challenge? Finding a unit that would fit into our tiny closet without tearing out the wall or door molding. Rob was detailed in explaining all possible options, but miraculously, he located a perfectly sized unit!
The installation was seamless:
• Rob sent a carpenter who carefully removed and then perfectly replaced the door molding to get the new unit situated. You would never know anything was done!
• The installation team took down an entire wall of framed photographs to protect them, and then placed every single one back in its exact original spot. Perfect!
Not only was Rob incredibly thorough in his explanations, but he followed up with phone calls and emails throughout the process. Professional. Pleasant. Thorough. An Expert. Rob and his team truly are a stand-out company in our city. If you need HVAC service, look no further!

We had Capital City Comfort Solutions help us with a smaller-size ductwork project. Jake and Tyler were amazing to work with! Very thorough, explained what they were doing along the way, and were very easy to communicate with during the project. The company itself handled all aspects of the projects professionally. We plan on using this company again once the main unit finally gives out. Thanks to Andrew, Micah, Tyler, and Jake. Y’all were awesome!

While we always have excellent service by Capital City, our tech notion today, Tobin, is exceptional. Very personable, knowledgeable and just an overall good person. I appreciated his demeanor and the momentary conversations we would have throughout the visit. If I could I would ask him to revisit my house every time we have a call.

I had such a great experience with Capital City! Colin, Jacob, and Jacob were so helpful in finding me the right lighting solution for my retail store. They made the process a flawless one. Great guys from start to finish and in the end— I got what I was looking for — which was a brighter store.

We needed to replace our heat pump after it failed and received multiple quotes. This company’s estimate was significantly higher than the others and included less warranty coverage. After doing some research, I learned the company had been acquired by a private equity firm based in Florida. Based on these factors, I decided not to move forward with them. The salesman, Rob, was professional and courteous, and this decision is in no way a reflection of him.

Update

Although the estimate was issued under my partner’s name, it was for my home, and I am the individual paying for the system. The absence of my name on the quote does not invalidate the feedback provided.

I understand how businesses justify pricing through overhead, management structures, and internal support systems. In this case, it is also reasonable to assume that operating under a larger management or umbrella organization contributes to higher costs. When compared directly with other proposals, your pricing was higher and the warranty coverage was less favorable. That is a factual comparison, not a misunderstanding of pricing.

While your Comfort Advisor was professional, professionalism alone does not outweigh a higher price combined with weaker warranty terms. Based on these factors, I chose not to move forward with your company.

My feedback remains accurate and final.

The whole experience we had with this company was amazing. They were fast to assist us with out HVAC unit during the storm we had. The technician Tobin was kind, efficient and worked diligently to make sure we had heat. He explained everything he did and stayed to make sure the system was working effectively.
We were treated like family.
Thank you

Amazing team leader (Robert Garner)

We had our TWO HVAC units replaced by Capital City Comfort Solutions , the team are beyond 5 Star they did an excellent job and on time and very professional, our Tech team Zach Picucci and Jalen did a fantastic job, knew every single detail about the brand and installation guidelines per code

Also Tyler Garner was another tech team member who was amazing very polite and professional did an amazing job on the first unit replacement couple of weeks ago.

Thank you Capital City Comfort Solutions
Thank you for coming in yesterday while it was snowing and your Team was working really hard to bring back heat to our home during this cold day .
Thank you very much Rob and the team!!

Had Capital City come out and check the HVAC system due to inefficient heating and cooling. So, happy I did! A 3-ton system had been installed a few years back and it turned out the house needed a 4-ton system. From start to finish, Capital City was so amazing. Went through Andrew (Awesome Guy). Andrew explained everything in great detail. He was on top of the installation and even adding a second return inside the house. Quincy and the rest of the team were equally awesome. Everyone was extremely professional, courteous, accommodating in every way possible and above all else, they treat you like family. Very pleased with the work that was done!! If you're in need of HVAC services, please give these guys a call. Promise, you won't be disappointed.

Jeesson is extremely informative and honest. His work is beautiful and clean. I highly recommend him and his crew.

Was looking for an obscure part. They had it cheaper than online!

Had replacement remote controllers for 2 of my defective Mitsubishi split ac controllers. One was less expensive than what I could find online. That made my wallet very happy

This is a terrible business. I called this morning, and the lady who answered did not know anything. She transferred me to Casey, who did not answer, and I left a voice message. He never called back. Tried to call at 3 pm and now there is no answer at all. Awful.

They helped solve our AC issues quickly. Our business was very thankful. The team at Burlett is very welcoming and friendly.