HVAC reviews across the US

Es mi trabajo....
Excelente para trabajos eléctricos o aire acondicionado o plantas eléctricas ect

Horrible customer service; agent hangs up on you while describing issue.

Mr. Baxter is amazing. Professional, knowledgeable, and excellent customer service.

Tyler & Matt were amazing! Very professional and personable !

The customer service was impeccable and my problem was solved quickly.

Saw one of their drivers blatantly run a red light off the Arlington Expressway. A company that shows disregard for safety is one that shouldn't be recommended.

Freddie was very responsive and professional. This service was very good and my system is working fine. Very personable and informative.

Freddie came for an emergency call and he was extremely communicative throughout the process. When he got here, he explained what the problem was thoroughly and he was a super awesome and knowledgeable. Muchas gracias por tu ayuda Freddie!

Tyler from West Jax did a wonderful job by replacing my LED light.He was very professional and neat ,very respectful, he even sweep little fragments that fell on the floor. WELL DONE.

Was in traffic off of Peacan Park Rd for about 30 min. The line was very long. Here comes one of your drivers cutting everyone off. He pulled through , drove on the grass, almost hitting another vehicle. The driver of the vehicle honked at him and your employee shot him a bird. Very unprofessional!!!

Strada is a very unprofessional company. Customers set appointments up and they NEVER saw up or CALL and advise there NOT coming or going to be late . YOU have to contact them .

Freddie came pit to service my AC Compressor today. He was outstanding explaining what the probable cause was, how it effected the system, and what he did to fix it. Thank again.

Matt

Before this company came. My air would not go below 75. He came out and now the next day it is not blowing cold and air . Outside it is 79, it is morning as I type this.
It is 79 in my home. That is also with 4 fans going and a window unit. Be careful with this company!

Who ever owns this company needs to get their drivers under control. One of this companies drivers was driving like a complete maniac on I95 N. travrling at well over 80 mph tailgating and flashing people. I would never do business with a company that allows it's drivers to act this way. It's 2024 put some GPS units on your vehicles before they cause an accident and hurt someone.

I had a telephone confirmation for a whole house rewiring estimate on 4/25/24 at 1300... I left work early and waited and waited and waited for any sign of life from this company... No show... no call... no text... no nothing except my loss of 4 hours pay... I would give them 0 stars if possible...

Driver of a box truck driving north down 295 this morning around 6:30 am was going about 70 mph in the fast lane. Holding up passing traffic and not allowing folks to pass. Extremely unprofessional. In reading the reviews apparently this company has issues with drivers causing issues amongst the public. I can't recommend a company with such a blatant disregard for general public safety. Has me wondering how safe the technicians actually perform jobs if they don't even follow basic laws of the rode. FL has statues against slow drivers in the fast lane. MOVE OVER INTO THE SLOW LANE!!!

I had the most pleasant experience with Strada and it breaks my heart to read the bad reviews that I have seen on here. I had two techs come out to my new house and both of them were phenomenal! Kenneth and Danny were extremely professional and such a joy to deal with. I would hands down recommend them to anyone in need of service work. Thank you guys again for a job well done!

Today I had two Strada HVAC technicians come to my home by my request because after my last maintenance check (at the beginning of November) my thermostat was reading 70° and it was reading 70° 24 hours a day. This was prior to Thanksgiving that it was showing the 70°. It showed 70° for several days when I just knew that the temperature inside my house was not 70°.

I program my thermostat to 68°for heat and 78° for air conditioning and at this time, I had the thermostat and system in heat mode. Over the Thanksgiving day it was hot and I wanted to turn on the air conditioning again so I looked at my thermostat. It said that it was 73° in my house, but I knew it was way hotter. I switched it out of heat mode and into air conditioning mode and when I did that my thermostat reading went from 73° to 76° in a second or two which made me definitely realize that something was wrong with the thermostat itself.

The next day or so I called and scheduled an appointment to have somebody come out and take a look at it. Additionally, several days later I was up having coffee trying to wake up before I got ready to go to work, and the heat was on, and the outside fan was running, but towards the end of the cycle, when the fan outside stops, it made a loud bang and a loud hiss sound that scared the living daylights out of me and caused major concern for me so I ran out and took a look.

The fan and system kicked on again, but the fan didn’t spin this time. The system ran for approximately 45 seconds and then shut off again. It did it twice and then the third time it came on, the fan and everything operated like normal. So, I called back Strada and added this problem to my concern list.

Today two technicians showed up. I discussed all the problems with them. They calibrated it and did a hard reset on it (my thermostat has this option). Both technicians were absolutely phenomenal. They listened to my concerns. They immediately told me that what I heard the fan do was normal and they explained why it made that sound (it was normal it was in defrost, the temperature outside that morning was 31°)

They recalibrated the thermostat and did a reset on it and everything checked out good. I will keep an eye on it and if anything goes wrong with it again I will just have them come back to replace the thermostat. My technicians today were Todd Allen Hunt and Adriel Ndrecaj.

Both of these technicians were absolutely positively phenomenal!!! They broke things down, very simply for me. They explained things to me about what I heard, and what I was seeing, and they ran tests. They did calibrations they did resets. They were absolutely and completely thorough.

I am extremely grateful for their professionalism, their knowledge, their expertise and the time they took when they were here. I also appreciated their professional advice, and I’m so happy that I got these technicians to come today because they were absolutely positively phenomenal.

They did not try to sell me anything or blow smoke up my backside. They were straightforward, very professional. They were teaching me things and educating me on stuff and I so sincerely appreciate it. We need more technicians like these guys. They’re not out to get you.

They came here, I told him the problems, they did their job and my problems were solved. I’m so glad that I have Strada for my HVAC technicians. I had another company in Jacksonville when I owned my single-family home several years ago, and I will personally say from my own personal experience between the two, that Strada is phenomenal and I’m so glad that I have them. This is only my opinion from my personal experiences so I cannot speak to others experiences, but I’m a happy customer today and so far since I’ve had them as my go to HVAC company. Thank you Strada.

Whatever you do, you do not want David Wright to come to your house. He’s the most disrespectful person I’ve ever spoke to. If you want an electric company for cheap to attempt to fix things call Strata Electric . I would never count on this company again. My house literally almost burned down last summer because of incompetence when they installed the dryer outlet. A year later I go to use my GFCI outside and it doesn’t work. They said they gonna come fix it and they wired the thing with 14 -2 in every GFCI is supposed to have 12 -2 standard. So yes if you want cheap and ineffective electrical services by all means, call them up comply incompetent.

Scheduled a simple breaker change. They text and emailed me to confirm the appointment. On the day of the appointment, did not show. Called to find out why, they first said I had to schedule with a live agent, then when I pressed them, they said I had to reschedule then when I pressed again the agent came back after speaking with a manager who has no last name to say, Strada does not work with my breaker and would need to take the entire panel out.