Plumbing reviews across the US

Awesome service! Very professional and timely. Didn't try to upsell anything like other plumbers. Would highly recommend and will use in the future.

Matt was very curtious and professional and knows what he’s doing. Great job overall.

To say we are furious and frustrated is an understatement. This outfit took advantage of us because of our age, our trusting natures and lack of plumbing knowledge. They showed us a set of pictures regarding leaks. We couldn’t tell if those pictures were of our house or some other. They quoted us on Monday, the 22nd, the first day they came out. It included repairing the leaks in both bathrooms. They only did one bathroom. Yet the invoice was a carbon copy of the estimate. So they’re charging us for work not done. This is elder abuse.
We had to pay for machining the base plate on the kitchen faucet which was needlessly thrown out without our permission. It's so old, we can't find another except to machine a new one. In addition, we had to pay for the hole in the wall which was not authorized by us. Add in the stress of being down to one toilet for both of us, you have a mess.
It started with a flyer offering a $49 water heater flush. It ended with an $11,887 invoice. Here’s the invoice below verbatim:
$3,589 Jackhammer up floor around closet bend and replace closet bend and flange. This was for supposedly two toilets, but Mitch Kenney, the owner only did one. Regardless whether one or two toilets, the price is very high. I googled the cost to jackhammer the floor. It was between $500-$1,000. The cost to replace the closet bend and flange was $15-$300 with certain exceptions of $500 or more.
$289 Replace kitchen P trap. I googled the cost of this part and came up with $200-$325.
$487 Replace kitchen angle stops. There are two angle stops that I saw. I googled the average cost per stop. That came to $100-$300 per stop.
$789 Replace kitchen faucets Note the invoice said faucets not faucet. There was only one faucet and the faucet used to replace cost $89. Would you say the $789 was excessive?
$487 Pull and reset toilet. Again, I believe this was for both the guest and master bathroom. In any event, isn’t the $487 a bit excessive and that is in addition to the $3,589 jackhammering up the floor? I googled the cost to pull and reset the toilet and came up with $200.
$489 Replace saddle valve I never saw a saddle valve under the kitchen sink or in the bathroom. I googled the average price for one saddle valve and came up with a range of from $150-$300.
$4,365 Replace water heater Our house is approximately 1,500 square feet with a 40 gallon water heater. $4,365-really? I googled the cost of the Bradford White water heater with exact model number and came up with $1,734.
$1,589 Hydrojet sewer Looking at the Web for comparable pricing, I found the cost to be between $700 and $1,100.
$99 Club Colepepper Amount to pay to get discounted pricing.
This invoice came straight from the estimate which I foolishly signed. There was a second toilet-bathroom involved which we refused once Mitch yet again gave us bad news that the vanity in the master bedroom had to be torn out. Why it needed to be torn out is beyond us. There didn’t appear to be any pipes within or behind the vanity.
$11,887 Total invoice for what started as flushing a water heater. Mitch’s predatory upselling on two old people who were too trusting along with their lack of plumbing knowledge was reprehensible.

Beware this outfit, especially if you’re like us, old. I’m 70 and my mother is 95. We are also too trusting and lack adequate plumbing knowledge. They will upsell you to death. They ripped out the base plate on the kitchen faucet which was old and extremely difficult to replace. They threw it away rather than keeping it. It cost $230 to have a new one machined as I could not find another identical one.
They also put a hole in the wall in the master bathroom without our permission and are looking for a remediation company to fix it—on our dime.
Beware of this company with its predatory upselling. When you see the owner Mitch come by, grab your wallet as he will probably give you bad news (leaks, more repairs). And whether those “bad news” items are legitimate is open to discussion.

Two jobs well done!
1. replace blocked lines from sink
2. installed air gap

Sam and Ian and Matt had the smarts and skills to rebuild kitchen plumbing of a 65 yo home.

Sam and Matt and Ian had the skill and knwoledge

Matt was great! Super fast and efficient guy. Talked us through every question I had. Thank you!

Had an emergency downstairs flooding & Colepepper came to the rescue!
Ian was awesome & cleared out the pipe in no time. Will definitely keep their card on hand for any future needs.

Matt was great at assessing the problem and offering up an immediate solution. We went with Culpepper from start to finish on this blockage job and it made life a lot easier that everything was fixed and handled professionally . Thanks all.

They have done several plumbing installations at my condo. They are always courteous and do good work. I would recommend them.

Sam and his apprentice, Austin, did a fantastic job! Thorough, clean, and professional.

Aside from the quality work, the two of them are also good people.

Cole pepper scheduled an appointment for the following day and Matt called ahead to let me know so I wasn’t stuck at home all day and got this clog head drain taken care of asap! In and out in under an hour. Thanks 10/10 would recommend

Matt was excellent in helping unclog my drain. He even returned twice to make sure it was done. Colepepper is a great resource to have!!

2 hours into my appointment window, the technician cancelled the appointment because they couldn't be bothered to find street parking. Nobody ever had this issue before. They simply don't want the business apparently.

Recently, we had several pluming things that needed fixed. We called Colepper Plumbing. We had a nice man come to give us pricing. This was the 3rd time we actually used them. Same good service and steady pricing.

Sam was very conscientious and reviewed several of my issues! Owning a home can be combat he advised me accordingly and with my budget in mind! Thank you Sam!

We have been Colepepper customers for more than 6 years . They have been reliable, professional and hold the highest standard of customer service . Today we had Tim come by for a tankless water heater flush. He was on time , pleasant and efficient .

Colepepper plumbing did a wonderful job on my hot water heater install a year back. They followed up after a year for the flush. Sam did a great job with the service and doing a walkthrough to make sure that the plumbing around the house was in good condition.

They sent messages about their arrival and are very easy to work with as a company.

Thanks Colepepper!

Big shout out to Austin, Matt, Sam and Mitch for their 3 days of hard work repairing my front sewer line that was choked with weeds. They were professional and polite, and explained the process as they went. Very satisfied.

Austin and Mitch came to unclog the drain of my master bathroom shower. They came within the early part of the appointment window with the necessary equipment and finished quickly. They kept me updated on their arrival and were courteous and professional. I would recommend Colepepped Plumbing again, since I have worked with them in the past.

Sam came over to check my downstairs toilet. He was very patient and told me how to maintain it. Sam is knowledgeable and kind. I truly appreciate his honesty and transparency from the beginning. Grateful customer.

We have a tankless hot water heater which needs regular servicing and had Colepepper come out for routine cleaning. While here Mitch found several leaks and bad pipe fixtures. Also a leak in a 20 year old garbage disposal. He gave us a reasonable price for the repairs and he and Sam quickly replaced the garbage disposal and the fixtures. Besides being professional, they were very nice and cleanly. We have used them for years and they will continue to be our plumbers of choice.