HVAC reviews across the US

Hired Sears for siding. First "contractor" sent was a husband and wife that didn't speak English. Long story short stupid Mexican didn't know what he was doing, didn't even finish what was on the contract. Then Sears sent another contractor to "fix" the problems, he did what he could on the shoe string budget Sears sent him on. Very dissatisfied!

Love my new windows! They look AMAZING and so easy to open/close and clean! Great product and I will recommend to anyone needing/wanting new windows! Very, very happy with this purchase!

The only issue we had was with the communication between the product in team and us. We didn't really ever know when our hvac was being installed till the day before and after I called. Other than that, the sales guys were awesome and the install team was amazing.

We experienced a noisy but necessary replacement of our entire roof. It looks great but it hasn't rained or snowed yet and I have trust that we'll still be dry! Personnel were respectful and took time to answer my questions.
Only minor problem I found was a half dozen small pieces of roofing materials scattered in bushes, window wells and tree limbs. NBD

We did a bathroom remodel. i give a 2 star rating because their sales reps are lairs. They promise concerns and with a job and the techs/installers are not licence to do what was requested. we needed our bathroom to be vented to be able to work on it per Utah Requirements. we also wanted an out let installed and when they get in they say "we are not able to to do that i'm not a electrician." you ask for them to get an electrician to come out and do whats requested and they say they do not have one. so they are dishonest.

Our salesperson Ron was excellent . We got a great price and he was very professional and trustworthy.
The installer Brooklyn was great too. Start to finish they were an excellent company to do business with . I highly recommend them .

We purchased windows from them. Love the Windows. BUT... We have a small problem with Rocky Mountain Power rebate program. I had to contact Sears. I called the number on the paper they had given me. That man was RUDE. So I e-mailed our Project Manager Jared Kitchen. That was hours ago..... NO RESPONSE. The moral of this story is: They don't care about you once you give the review after the windows are installed. AND they don't care about you once the job is done.....They got their money, that's all they want. NO FOLLOW UP CARE AT ALL. I will rate them 1 star, because I have to. Not a Happy Customer. After I post this here, I will be posting on a lot of other review boards. Pay the Extra, go somewhere else to get your windows.

Charley and Dave came to my house and they were great. Everything else has been sub-par. Our furnace went out and my wife and I ordered a new one from Charley and Dave. It's 4/12/18 and we purchased the furnace a week ago. Not once has anyone contacted us about instalation. My wife and I have called several times and were told someone would be contacting us shortly. Nothing. I called this morning and was told they have tried contacting us multiple times. Our phones have no missed calls an no one has left a voicemail so i really doubt they have been calling us. We also have a 10-month old in our house. He gets to sleep with extra blankets and a space heater. At this point I am very dissatisfied with my experience. If it wasn't for Dave and Charley I would be giving a zero star rating.

They're cordial and do satisfactory work near as i can tell, but you can rarely manage to speak with them or get them to show up; NEVER on-time.

I got bids on a home HVAC system from 3 different companies. Sears was least expensive by $2K so i selected them.

Their contact info goes to semi-anonymous voice mail. Spent 3 weeks with no AC in July, just trying to schedule an appointment for the install.

Finally they call on a Tuesday afternoon, say they'll be there tomorrow between 0800-1100. Took next day off work with no notice, contractor never showed up. Around 1400 they called and apologized and asked to reschedule for Friday between 0800-1100.

Took Friday off with 1 day notice. Contractor finally showed up around 1400, stayed until 1900, left system ripped out but unfinished. Said he'd be back next day around 1200 to finish. So far it's 1500 and i'm still waiting...

Update: contractor showed up 30 mins after I wrote this review and stayed until 2200 to finish the job. New AC unit works as expected, refrigerates the whole house nicely. I've no complaints about the product or the work done so I'll add a 3rd star back, but still frustrated by the number of unanswered calls, missed appointments and late arrivals it took to get everything done.

Sears was the most expensive by $1,000, but had a lot to offer with lifetime warranties and such, so we chose them. The worst part was the lack of communication. Our project started a week late, and nobody seemed to be able to call me back or explain what was happening. Ultimately the project is finished now, and does look good. Waiting to see how it holds up...

Communications from the installation office to schedule a roof replacement were almost non-existant. Calls to the office were disconnected 6 out of 7 calls. A dumpster for the old shingles suddenly appeared in our driveway without ANY warning. Fortunately, we were home at the time to get our cars out of the garage. The team that installed the new roof did an excellent job. They said 2 days and that is exactly what they needed to complete the job. They finished in the dark, so a number of nails and shingle pieces were left around the house exterior. Some repairs to the roof wood components were necessary, and not in the original estimate, but were completed satisfactorily before installing new shingles. Roof looks great.

Great experience working with the whole team from start to finish. The bathroom remodel looks absolutely amazing and I'm very pleased with the outcome. The guys certainly did go well above and beyond their job. I recommend Sears Home Improvement to anyone who needs something done. I appreciate it very much and thank you to the whole team.
Karen Hoaglin

Kitchen remodel - sales guys were great, as you'd expect. The general contractors for the cabinets and counter tops were excellent. Floor guys were not very reliable as far as timeliness and scheduling, but finished work was good. My main problem was with the project manager, Mike and his lack of communication overall. He doesn't always respond to messages and does not follow up as promised. I still have an unresolved problem that he has promised to find a solution, but have not heard from him in over a week. You have to make sure to stay on top of him to ensure everything gets done and you find out when installation is going to take place!

I just purchased kitchen and bathroom countertops and the Sears experience was outstanding! I appreciated the great assortment of countertops and price points. The scheduling, tear out, and installation was timely and fast. Sear's service people are all professionally certified and trained so that was comforting to know since they were in my house. I will hire them again for my home improvement needs. I highly recommend them!

I had my house roof replaced, siding put on shed, as well as a new exterior door installed on the shed. I am impressed by the quality of all three jobs. Each of the three installers took time to answer my questions and made sure that any concerns I had were fixed. Even the installer of the door took the time to wipe down the frame of the door. I would recommend Sears for any home improvement jobs.

Wanted to replace our carpet and also add some flooring. Estimate came to almost $14,000. Only contracted for lower level, 2 rooms and a bath for $4,000. Installation was promised in 2-3 weeks, wasn't done till week 5. Installers took our kids piggy bank and almost a $100. Couldn't complete first day and had 2nd set of contractors 3 days later. Will NEVER ever deal with Sears again. Got a bid from Loews for the rest of the job for same material's to finish the whole house at half what Sears would have charged plus a 10% military discount on materials.

Our experience with our flooring was great! From tear-out to adding the final touches we were very pleased with the service and quality of the flooring. The lifetime warranty with a solid company that's going to be around for a good long while to service any needs we may have is a big reason why we went with Sears!

Hired Sears to install our kitchen. The end product is great, happy with the cabinets, the countertop and the work done by the contractors was great. Couple of things that were disappointing:
1) I dislike the pressure sales technique that was used. When we met with the sales person (David Petersen) to get a quote, we had to sit through a slide presentation about the company and it’s background for about 1 hour. I don’t care about that, give me the quote. After about a three hour meeting, we were told the total cost and if we sign on the same day, we get a discount. The sales technique worked, we signed, but we will never recommend this company because of it. It’s like they were trying too hard to explain to us why are we paying a premium price. We agree to pay so much thinking everything will go smooth and there will be great communication, which brings me to the second disappointment.
2) Communication with Michael Schultd, project manager, wasn’t great during kitchen install especially when we had lots of questions and concerns. To his credit, he seemed to address some of our concerns but he wasn’t communicating his plans with us. One of our concerns such as installing a filler above the fridge was not addressed at all. The contractors simply said it’s not part of the contract. Actually, I seemed to get that answer a lot from the contractors.
Overall, I feel that we paid a premium price for our kitchen install and we expected good customer service. We really didn’t.

We hired Sears for a bathroom remodel, and the bathroom looks great for the most part, but the service from Sears headquarters was very disappointing. Everyone was nice, but it was such a hassle to get things done. For example, we needed our shower step redone because it wasn't sloping enough after they had finished, and it took almost 2 months for someone to come fix it. And the only reason they came at all is because I had to keep calling about it. When the bathroom was originally finished (before the step was redone), they had someone come check things, and I had told them then that the step needed to be redone, so they had known about it, but they didn't take any initiative to take care of it. This is frustrating because we were without a shower for 2 months.

I also have been dissatisfied because I feel like I was "sold" on something, especially when they had 2 salesmen come to our house. I only wanted an estimate because we were still in the budgeting process, but they talked about the life-time guarantee, which now I realize is a silly selling point, but it got me then. They also talked about a points system, which has also been hard to get, which would give us $2,000 worth of product through their website. Still working on getting that set up. I could have done some things differently, but I just feel like they oversold what they do, and for the price, we did not get what we paid for. I only hired Sears for half of the bathroom because they didn't have a lot of products and styles I wanted, and the guy I hired to do the rest was almost less than a 1/4 of the price! He also went above and beyond and did a way better job.

I'm never hiring a big company for a remodel again. Local contractors are the way to go. They will make sure the job is done right, because if they don't, their reputation is tainted, which hurts their business. Sears can do an ok job and get away with it. I love my new bathroom, but when I think of the experience, I just feel icky and regret using Sears.

I am not the type of person to write reviews on services or products that I received. Sears has been sending me emails to please review their service that I have received from them. So here we go. It started in August 2018 and I was looking at doing some remodeling to the house, change from swamp cooler to central air, change the carpet in the house to hard wood floors or something similar, a new roof, and remodel of the 2 showers we have. I met with the salesman and got everything set up, I thought it was going to be a quick job as it was all being done by one company instead of many different contractors. That was the reason we went with Sears, BIG MISTAKE. Talking with the sales man he told me it would take about 4 weeks to get all the products in and then 2 -4 days for the flooring and 3 days for each bathroom and 2 days for the roof and the Central air would be in that first week and would only take 1 day. Everything was to be done and complete by Thanksgiving according to the salesman and we would be getting close to $8000.00 in points to redeem we wanted to get our kitchen appliances with before Christmas. Let’s see the floors were started in October and they finished them in February 2019. The roof was put on in Dec right before Christmas but they didn’t have the gutters so those weren’t put on until February 2019. It is now March 1, 2019 and we are still waiting on the bathrooms to be complete. We are going on 7 months when all this should have been put in before the end of 2018. Sad thing is nobody could get their stories the same every time I talked to someone their response is, we are waiting on the products, everything should have been ordered and received before November, or everything is on hold because of the bankruptcy, well it is no wonder they went bankrupt. Nobody wants to pay when it takes 7 months to do something that should not take more than 2 months. The only thing they did quick was the central air that was put in the end of August. If I would have known how they would have been I would have gone with someone else as there are contractors out there that would have had all this done before Christmas. We went with the new vinyl flooring which are nice, but they are not scratch resistant like the salesman told me they were.

Installer was respectful but 2 hours late to the job. The job took 11 hours to complete. He left before the electrician finished the job. Both of them left trash in my back yard. Air conditioner that was installed worked but does not cool the house as promised. Multiple attempts to contact installer led to voice mail. Contacting Sears customer service is a headache of its own. Finally got them to schedule a service visit. They say the guy will call me to set up a time. Only time will tell if he shows up and fixes the ac.