HVAC reviews across the US

We paid a premium for a new roof expecting the verbal promises the salesmen made were good. Wrong. A a team dedicated to roofing was NOT used. Our roof was NOT the only job they were doing at the same time. They were over a MONTH, NOT three or four days completing the project. They did NOT park their work trailer where I suggested, out of the lane and better access for them . Instead they blocked my side drive and broke branches out of our hedge to make a path to the house. The crew was NOT aware we were supposed to get a ridge vents to replace the roof vents. We also paid for soffit vents that Sears and the contractor had differing opinions on how many.They did NOT do a magnet sweep for nails at all. we found nails on our deck and in our riding lawnmower tire. Overall the construction crew was cordial and understanding though, NOT aware of all the points in our contract with Sears. Bottom line, Sears management, their salesmen, and the contractor were NOT on the same page. All considered, I would use the construction company again, but NOT contracted to Sears.

We used Sear/Transform Home Improvements for a small cabinet refacing job, along with a new back splash.

The Sales Project Consultant, Matt Nielsen, arrived an hour early, stayed an extra hour over the quoted time, used high pressure sales tactics, and set the wrong expectations. One of his major selling points, we were told multiple times, was this was supposed to take "3-4 days". The project took 3 MONTHS. We understand that delays happen, but first an employees took the wrong measurements. Then the wrong parts were delivered multiple times, causing us to wait weeks in-between installations. There was an extreme lack of communication and professionalism from the Project Coordinator Amy Hess to get our issues resolved.

The materials used and the end product are great. The installers did a good job and had good communication.

We will never use Sears or Transform Home Improvements again, and will never recommend them either.

We were very happy with the service that we received. The only problem was when the salesman came by. There were two of them. One of them refused to understand that we had a limited time that we could meet with them. He wanted to keep telling us how the service that we would receive from Sears could't be beat. I had to tell him three times that we were interested in the product and the price.

We did buy the furnace and the AC from Sears. The installers were very professional. They showed up when promised. They did an excellent job of cleaning up after themselves.

We were promised some shop your way points based on the purchase. It has been almost three months since we were to get those points. We still have not received the points. They were valued at over $800 dollars. While the opportunity to receive the points did not affect our purchase decision. It is very frustrating. I have called Sears on at least ten occasions. They say that there is nothing they can do. I have called the installer. They said that it was a problem on their end. That they would get it taken care of immediately. It has been four weeks.

Very happy with the service from Heating & Air Conditioning. The technician was polite and skilled. The repair was done quickly. No complaints at all.

Puzzled by my old thermostat's inconsistent performance, I reached out to a local HVAC technician for help. The technician arrived promptly, exuding professionalism and expertise. Taking under an hour, they installed a sleek new thermostat and guided me through its user-friendly features. The immediate improvement in my home's temperature control was remarkable. I’m genuinely impressed by the efficiency and knowledge shared, making it a seamless experience from start to finish.

Seamless installation, noticeably better airflow!

The technician from Heating & Air Conditioning was very polite. He checked the system carefully. The issue was resolved quickly.

Our vents were fixed with impressive speed; the air quality improved noticeably. Friendly technician, great communication throughout, and the attention to detail was superb.

Did a great job. Highly recommend.

Great work, they were able to make it within a day. They know what they ae doing.

Excellent service. Always on time and they are normally there within 24 hours. Most of the time same day service. Highly highly recommend

While Reliable didn’t install our current system - they have been wonderful working with us (we are new customers).

I called Reliable Air Conditioning & Heating Sandy air at 9:30 am the technician arrived at 11:30 a.m. and my whole house heater was repaired by 12 noon.

Jeff performed the seasonal service on my unit. Jeff was very professional and neat. The service report had all the photos documenting the work done - I am very pleased.

Brandon was at my house within 25 minutes from when I called and he had my A/C unit up and running in no time. He was fast, respectful, and efficient. Can’t recommend him enough.

Excellent Heating & Air Conditioning service—professional, fast, and reliable with great attention to customer satisfaction.

My air conditioning unit was struggling, and after their visit, it runs like a dream. The technician arrived promptly and explained everything clearly. In just under an hour, my system was back to peak efficiency. Highly recommend for thorough maintenance!

After noticing uneven airflow in our home for weeks, we reached out to a local HVAC expert. The technician arrived promptly and quickly identified the issue with our ducts. His attention to detail was impressive, and he explained each step he took during the repair. Within an hour, our system was running smoothly again. The professionalism and efficiency displayed were top-notch, and I wouldn't hesitate to call them again for any HVAC needs.

Everything was great Philip was very helpful and profesional im very happy with the job he did. I’m glad I don’t have to worry about AC and heating sistem for a long time .

Thank you for your quick response we are in escrow to sell our home and nobody was available to come in a timely manner. Patrick came out and serviced our heating and air conditioning system cleaned it up and it runs much better thank you for your help will use you at our new location when we move thanks again.

Very happy with the service we received from patrick. He did a quick and trourgh job for us. He explained everything he was doing as he did it. He was very professional and courteous.